[TelstraClear] Extremely slow unusual speeds

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Extremely slow unusual speeds

u13turbo

156 posts

Master Geek

#84077 24-May-2011 20:22

Hey guys, im on the max download/128kb/s 10gb monthly plan with telstra, i live in amberley so ussually it is 3-5mb/s download. Recently i have noticed it being very slow, and videos wont load fast(i have to pause and wiat for them to load) so today i done a speed test and im getting a measly 0.4mb/s DL..... Wtf is going wrong here? I tried resetting modem and wireless router but no difference.

I have a wireless router but the computer i have been testing off is wire into it.

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BDFL - Memuneh
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#473629 24-May-2011 20:29

- Are you using the TelstraClear DNS?

- What speedtest server have you tested? They have their own test server now at http://www.telstraclear.co.nz/customer-zone/speedtest/

- What are the modem stats?

- Have you tried unplugging other devices (fax, telephone) and tested again?

- What router model are you using?

u13turbo

156 posts

Master Geek

#473635 24-May-2011 20:34

freitasm: - Are you using the TelstraClear DNS?

- What speedtest server have you tested? They have their own test server now at http://www.telstraclear.co.nz/customer-zone/speedtest/

- What are the modem stats?

- Have you tried unplugging other devices (fax, telephone) and tested again?

- What router model are you using?

Thanks for the fast reply mate.

-I have tried Speedtest.net and the telstra one, both giving similar results.

-modem stats? its a D-link adsl2+ router

-No i haven't, Would that make a difference?

- ASUS WL-520GU

Cheers, BTW this setup has been working.

freitasm

BDFL - Memuneh
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#473638 24-May-2011 20:39

If you don't have filters, or filters in wrong places then yes, it will make a difference. If the wiring inside the house is old and corroded, yes it will make a difference. Most of the speed problems are actually inside the house.

Some will be of course related to the ISP, but if no one else is complaining, chances are is a specific problem.

Also worth checking the router if it's running the latest firmware.

Have you recently changed ISPs?

I recommend you read this topic: http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=27834

u13turbo

156 posts

Master Geek

#473642 24-May-2011 20:43

freitasm: If you don't have filters, or filters in wrong places then yes, it will make a difference. If the wiring inside the house is old and corroded, yes it will make a difference. Most of the speed problems are actually inside the house.

Some will be of course related to the ISP, but if no one else is complaining, chances are is a specific problem.

Also worth checking the router if it's running the latest firmware.

Have you recently changed ISPs?

I recommend you read this topic: http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=27834

Ok, We have filters on all the phones etc.(no fax) House is only 2years old, so shouldnt have any corrosion.

How do i check for latest firmware?

Nope have been with telstra for the last.... 6ish years

Had a read, and will give it a go cheers.

phantomdb

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#473652 24-May-2011 20:50

Things to note is the speed slow after rain or damp conditions??? this wld indicate water on/in the line. if this is the case it is creating a small short and up setting the line.

Bad connections create noise making it hard for the adsl modem to hear the signal.

Possibly the modem is over heating slowing down the proccessing of packets?

try Disconnecting All phones in the house and try the speed test again, then use that as a bench mark and start adding phones back onto the line untill adding one slows the download down.

Also Monitored alarms are also a phone too this can create issues depending on how it is wired into the system?

Best solution run Cat 5e from demarc to ADSL phone jack for a dedicated line, and then put a splitter in at demarc to seprate Voice and Data at that point.

When testing speed etc check what speed the modem is connection at and alo what its transfering at.

Just a bit of food for thought, Hope it helps

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u13turbo

156 posts

Master Geek

#473659 24-May-2011 21:00

phantomdb: Things to note is the speed slow after rain or damp conditions??? this wld indicate water on/in the line. if this is the case it is creating a small short and up setting the line.

Bad connections create noise making it hard for the adsl modem to hear the signal.

Possibly the modem is over heating slowing down the proccessing of packets?

try Disconnecting All phones in the house and try the speed test again, then use that as a bench mark and start adding phones back onto the line untill adding one slows the download down.

Also Monitored alarms are also a phone too this can create issues depending on how it is wired into the system?

Best solution run Cat 5e from demarc to ADSL phone jack for a dedicated line, and then put a splitter in at demarc to seprate Voice and Data at that point.

When testing speed etc check what speed the modem is connection at and alo what its transfering at.

Just a bit of food for thought, Hope it helps

Hey cheers for that. Tested with the phone and skybox unplugged and it got worse lol..... 0.08mb/s DL.... still had the filter on the modem/router because i dont have a fitting that will clip into wall.

Morph

190 posts

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#473755 24-May-2011 23:57

u13turbo: Hey guys, im on the max download/128kb/s 10gb monthly plan with telstra, i live in amberley so ussually it is 3-5mb/s download. Recently i have noticed it being very slow, and videos wont load fast(i have to pause and wiat for them to load) so today i done a speed test and im getting a measly 0.4mb/s DL..... Wtf is going wrong here? I tried resetting modem and wireless router but no difference.

I have a wireless router but the computer i have been testing off is wire into it.

Sounds like you are on an old Legacy plan with the 128k upload... Give TCL a call on the normal 0508 when it says about the signup for new homeplan follow that.. Should see an improvment after moving to a fullspeed plan.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

u13turbo

156 posts

Master Geek

#474122 25-May-2011 20:06

Wierd thing is, this morning i tested it and got a whopping 6.5mb/s!!! and then tonight its back down to 0.35mb/s... Is it due to peak traffic times or something?

greminn

181 posts

Master Geek

#474327 26-May-2011 11:47

I have been told by TelstraClear today that slow international speeds are due to some issues with their international cache servers.

Downloading an attachment from Gamil at 5kB/Sec... I like old school, but not dial up. This has been going on for about a week or so now and is getting to be a REAL downer at work.

Simon

TelstraClear

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TelstraClear

#474483 26-May-2011 16:55

If anyone is having issues please email me online.marketing@teltraclear.co.nz with your account number and contact number and I'll can ask a specialist to look into this for you.

Thanks
Tim.

greminn

181 posts

Master Geek

#474495 26-May-2011 17:38

TelstraClear: If anyone is having issues please email me online.marketing@teltraclear.co.nz with your account number and contact number and I'll can ask a specialist to look into this for you.

Thanks
Tim.

Thanks Tim. We have been working with faults today on it. Something just clicked over and we are all good now.

u13turbo

156 posts

Master Geek

#476367 31-May-2011 20:09

Still bloody happening.... 0.39mb/s again........ getting sick of it...

EDIT: I dont know if this has anything to do with it, but every so often the useless internet wont work, but it does on some internet pages, Like Facebook still works, just photos wont load, other website, such as Geekzone, wont load at all, just says cant find page
As soon as i unplug then plug router back in(power cable) it works again, may work for 2mins, may work for 4hours.....

freitasm

BDFL - Memuneh
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#476382 31-May-2011 20:37

Is the router overheating perhaps? Have you tried with a different router?

u13turbo

156 posts

Master Geek

#476386 31-May-2011 20:39

freitasm: Is the router overheating perhaps? Have you tried with a different router?

I also thought this was a high possibility as it used to sit under the modem, and it did feel quite hot, but recently i have had them sitting apart, and it doesnt feel hot at all.. so im guessing thats not the issue.

Cheers

freitasm

BDFL - Memuneh
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#476387 31-May-2011 20:40

But have you tried a different router yet?

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