Vodafone free Facebook not free?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone free Facebook not free?

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36 posts

Geek

#494019 16-Jul-2011 14:51

yes i have the data addon that says its free, but it uses it the last few times i have checked

johnr

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#494021 16-Jul-2011 16:48

stevehall: yes i have the data addon that says its free, but it uses it the last few times i have checked

Is the App set to use HTTPS?

Klipspringer

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#494092 16-Jul-2011 19:11

as far as i know its not the app but rather your facebook account settings. if u browsing facebook on your pc and the address bar shows https then encryption is on and it will be the same for the app on your mobile. and you therefore billed.

stevehall

36 posts

Geek

#494447 18-Jul-2011 07:30

im not sure if it can be changed on the app or not,
I rung vodafone yesterday who told me that the officail facebook for iphone App is NOT covered in free use.

Then i look on their website and it says it is

My tests show that I am being charged

freitasm

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#494453 18-Jul-2011 08:03

For the record (if the page changes later):

Klipspringer

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#494457 18-Jul-2011 08:14

definitely misleading.. As stated previously vodafone needs to update their T&C's to reflect all of this.

binarybrother

42 posts

Geek

#494461 18-Jul-2011 08:18

So John we've checked again using the data usage spreadsheet Vodafone supplied to my wife. After your change the chargeable component has dropped significantly, however there's still a billable entry at exactly the same time she accesses Facebook using the Facebook for Android app. It certainly still looks like some Facebook traffic is not getting correctly identified.

Just to be clear she's not accessing external content/links from within, just checking status, posting updates, looking at photo's people have uploaded to Facebook (no external links to Youtube, etc)

15/07/2011 12:29 WEB - Facebook 1,386.99
15/07/2011 12:29 Off-net WEB Traffic 439.36

With the web browser she also still gets some off-net usage recorded too but assume it's from external advertising etc. 15M Facebook traffic on the browser and 762kb off-net according to the billing records.

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Klipspringer

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#494463 18-Jul-2011 08:26

binarybrother: So John we've checked again using the data usage spreadsheet Vodafone supplied to my wife. After your change the chargeable component has dropped significantly, however there's still a billable entry at exactly the same time she accesses Facebook using the Facebook for Android app. It certainly still looks like some Facebook traffic is not getting correctly identified.

Just to be clear she's not accessing external content/links from within, just checking status, posting updates, looking at photo's people have uploaded to Facebook (no external links to Youtube, etc)

15/07/2011 12:29 WEB - Facebook 1,386.99
15/07/2011 12:29 Off-net WEB Traffic 439.36

With the web browser she also still gets some off-net usage recorded too but assume it's from external advertising etc. 15M Facebook traffic on the browser and 762kb off-net according to the billing records.

This is good news.

But how are we suppose to validate the binning if you on prepaid?

Its seriously about time that Vodafone offered online statements/billing information for prepaid customers.

stevehall

36 posts

Geek

#494470 18-Jul-2011 08:58

The Page I looked at was http://www.vodafone.co.nz/specials-promos/nonstop/nonstop-facebook-and-twitter.pdf

Under Unmetered it says ...

Posting Status Updates
• Reading News Feeds (as long as no
external links, such as YouTube,
are clicked to view the content)
• All actions for Photos
(i.e. loading and viewing)
• All actions for Comments
• Setting up Events (including inviting
people and RSVPing)
• All actions for Profile/Group/Fan pages
• All actions for Personal Messages
(i.e. reading and sending messages)
• All actions for Chat
• Access via the following applications
Facebook for Nokia
Facebook for Android
Facebook for iPhone
• Access to Facebook Mobi site and full sit

binarybrother

42 posts

Geek

#494664 18-Jul-2011 13:05

It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.

Klipspringer

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#494670 18-Jul-2011 13:13

binarybrother: It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.

Seems like Johnr has done a duck on this thread...

johnr

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#494682 18-Jul-2011 13:27

BraaiGuy:
binarybrother: It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.

Seems like Johnr has done a duck on this thread...

?

Have not done a duck in anyway thanks, I worked most of the weekend on planned work

I can't sit here 24/7 watching every single thread for updates and what is going on, Further to this I am not paid for the work I do on Geekzone and comments like this are not called for.

John

Klipspringer

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#494685 18-Jul-2011 13:31

johnr:
BraaiGuy:
binarybrother: It certainly pays to have the T&Cs/web page up in front of you when ringing the Vodafone help desk. Most of the L1 help desk people seem very clueless and very often tell you the complete opposite of what's actually printed on the Vodafone web site.

My wife got told quite adamantly by the service agent that 'viewing, uploading or downloading photo's was not free for Facebook'. Another time it was 'we don't have that plan any more' followed by 'oh' when shown the web page.

Seems like Johnr has done a duck on this thread...

?

Have not done a duck in anyway thanks, I worked most of the weekend on planned work

I can't sit here 24/7 watching every single thread for updates and what is going on,

John

So any idea as to when Vodafone is going to fix this issue then?

Seems quiet serious as a lot of people have/are being billed incorrectly.

johnr

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#494686 18-Jul-2011 13:33

Thanks to you been so rude and your rude reply could not even say sorry I have no more value to add,

This is why official people that can do something will steer away cause of users like yourself

John

nate

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#494699 18-Jul-2011 13:44

johnr: Thanks to you been so rude and your rude reply could not even say sorry I have no more value to add,

This is why official people that can do something will steer away cause of users like yourself

John

Before anyone tries to take a shot at JohnR, he, as all other company reps here, are under no obligation to answer any of your queries or help you out. They do it because they want to help out the community here.

An alternative to try will be to contact Vodafone through their official support channels.

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