Vodafone $1 a day for 10MB in court

Forums › One NZ (including Farmside) › Vodafone $1 a day for 10MB in court

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#504865 11-Aug-2011 10:28

Please correct me if I am wrong but I seem to recall from a previous thread that the casual Data is charged at Something like $5.00 a Mb untill the $1.00 threshold is reached then no further charges are incurred. I can't find the reference on the Vodafone website now but I am sure I have previously seen it.

wreck90

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#504867 11-Aug-2011 10:29

I'm with vodafone too.

I guess this is why terms & conditions statements have become so long.

They will be even longer after this court case.

NZtechfreak

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#504870 11-Aug-2011 10:34

Agree with most of the posts here, in this case I do actually feel like the telco is getting a raw deal (not often I would say that, but honestly, you can only protect people from their own stupidity so much).

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freitasm

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#504876 11-Aug-2011 10:48

scheduler: Please correct me if I am wrong but I seem to recall from a previous thread that the casual Data is charged at Something like $5.00 a Mb untill the $1.00 threshold is reached then no further charges are incurred. I can't find the reference on the Vodafone website now but I am sure I have previously seen it.

I think you are confusing with the way Telecom used to charge their casual data on prepay.

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sbiddle

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#504886 11-Aug-2011 11:07

scheduler: Please correct me if I am wrong but I seem to recall from a previous thread that the casual Data is charged at Something like $5.00 a Mb untill the $1.00 threshold is reached then no further charges are incurred. I can't find the reference on the Vodafone website now but I am sure I have previously seen it.

This is exactly how it works.

Reading that report (and what I've heard this morning about the case) it seems the Commerce Commission have taken action and were unaware of this themselves when they took the action.

Unless things have changed it's $5 per MB up to $1, and then $1 per MB after you have used the 10MB allowance.

shermanp

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#504895 11-Aug-2011 11:18

I do not think vodafone stated it very clearly at the time.

I know I got the impression that "we'll charge you per kb at standard rates till you reach $1 and won't charge you any more this day unless you go over 10MB". Looking back through my past bills, I never seemed to use #1/per day. Most times it was under $1, but occasionally it was over $1, even for one day's use.

Paybe it work(ed) differently on-account compared to pre-pay.

Quite frankly, vodafones billing did not help matters at all--the bill never seemed to give any sort of breakdown of what days data was used, or how much, or what rate it was charged at--just one lump sum for the month.

Eg: my last bill from vodafone (a partial bill of a couple of days) had this little beauty of a line:
Data Usage Casual Data Rate - may include free data - 10 Dec 1.1929MB $3.95 $3.95
(I had just got my first android phone)

Note: My plan was a 24month contract on the You Choose 60 plan.

EDIT: Looking over the bill yet again, the data probably covered the entire month (from 11 Nov 2010 to 10 Dec 2010), but most, if not all of the data was for the last couple of days when I got my Galaxy 580/3/GT-I5800

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Hinko

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#504910 11-Aug-2011 11:31

sbiddle:
scheduler: Please correct me if I am wrong but I seem to recall from a previous thread that the casual Data is charged at Something like $5.00 a Mb untill the $1.00 threshold is reached then no further charges are incurred. I can't find the reference on the Vodafone website now but I am sure I have previously seen it.

This is exactly how it works.

Reading that report (and what I've heard this morning about the case) it seems the Commerce Commission have taken action and were unaware of this themselves when they took the action.

Unless things have changed it's $5 per MB up to $1, and then $1 per MB after you have used the 10MB allowance.

It has been 10M for a Dollar a long time now, currently the site says:

Internet on your mobile Casual Data - Terms and Conditions
1. If you use data without an Add-on, you will be charged at our casual data use is charged at $1 for up to 10MB each day you use it, and then $1 per MB thereafter) apply automatically when data is used without an Add-on.
2. If you use up your Mobile Internet 2 Go or Broadband Lite Add-On on Supa Prepay, extra data is charged at 20c per MB.
3. If you use up your Broadband Lite Add-On On Account, extra data is charged at $1.10 per 10MB (11c per MB).

Refer http://help.vodafone.co.nz/app/topics/kw/prepay/search phrase "casual data"

However on the 19-2-2011 I noted a vodafone webpage to say:

"If you don't purchase a mobile internet Add-on you will pay $1 for the first 10MB, then $1 for each MB thereafter on the days you use it."

To me it is not clear what the fee is if you use anything less than 10MB.

According to Vodafone on the 19-2-2011 less than 10MB might even be intended to be free.

Hinko

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#504917 11-Aug-2011 11:43

Hinko: However on the 19-2-2011 I noted a vodafone webpage to say:

"... you will pay $1 for the first 10MB, then $1 for each MB thereafter on the days you use it."

Strictly that says to me that if you use 10.99MB the fee will be $10.00 but if you use 11.00MB it will be $11.00.

That is not how I understood Vodafone charged it. It seemed to me if I used 10.01MB I was charged $11.00.

I can understand why complaints were made and why the CC have acted. For the record I was not one of the complainants.

mike

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#505146 11-Aug-2011 18:59

Vodafone's casual data pricing is terrible. Go to the Internet on my mobile page and try to figure out how much it costs.

It's only mentioned "Casual rate is just $1 per day for 10MB" and without any links to terms or other info it's entirely reasonable to assume this means data is $0.10 per MB or $1 for 10MB blocks.

This is the actual daily pricing:
0.2MB @ $5/MB = $1 ($5,120/GB)
0.2MB to 10MB = free
additional MB @ $1/MB

The saddest thing with deals like this is people get the impression that data on their mobile is ridiculously expensive and hence never use it.

(It's really crazy when Vodafone charge data to download music from their music store)

jonb

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#505357 12-Aug-2011 10:08

I think the fine is very harsh: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10744578

I personally got caught out by it a couple of times, but I wouldn't have even considered complaining about it. I did thing it was ridiculously expensive though,and stopped me using mobile broadband and facilitated moving to 2 degrees with it's pro-rata rate.

Seems like ComCom have an ongoing vendetta against vodafone in my opinion. I remember first moving to vodafone broadband because of the free broadband with a phone contract offer a few years ago, that got canned by ComCom and now Telecom are doing nearly same thing with Total Home Mobile.

DonGould

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#505369 12-Aug-2011 10:29

jonb: I think the fine is very harsh: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10744578

Vodafone have how many customers?

The ARPU is what?

Come on, this is a slap in the face with a wet bus ticket. Had it been $40m then I might see your point.

Had it been a small company with 20 staff and an annual turn over of $40m...

But come on, this is less than 50c on the bill of each customer next month.

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oxnsox

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#505378 12-Aug-2011 10:46

jonb: I think the fine is very harsh: http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10744578

I personally got caught out by it a couple of times, but I wouldn't have even considered complaining about it. I did thing it was ridiculously expensive though,and stopped me using mobile broadband and facilitated moving to 2 degrees with it's pro-rata rate.

Seems like ComCom have an ongoing vendetta against vodafone in my opinion. I remember first moving to vodafone broadband because of the free broadband with a phone contract offer a few years ago, that got canned by ComCom and now Telecom are doing nearly same thing with Total Home Mobile.

This is a different case to the 10MB for a $1 of this thread,

DonGould

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#505386 12-Aug-2011 10:58

oxnsox: This is a different case to the 10MB for a $1 of this thread,

Yes, I meant to say thanks to Jonb for drawing attention as the case has also been talked about in the thread and Ive been wondering what the judgement is/will be.

I thought the case was due for sentence a few weeks back.

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NonprayingMantis

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#505422 12-Aug-2011 11:57

Seems like ComCom have an ongoing vendetta against vodafone in my opinion. I remember first moving to vodafone broadband because of the free broadband with a phone contract offer a few years ago, that got canned by ComCom and now Telecom are doing nearly same thing with Total Home Mobile.

You are referring to the “Free broadband for a year” promo I believe.

That got pulled because voda didn’t fully disclose all the stuff you had to buy to get your ‘free’ broadband (from memory, you had to spend at least $20 on toll calls to qualify, which according to the comcom wasn’t clear enough in the adverts).

How is Total Home Mobile nearly the same thing?

Klipspringer

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#505467 12-Aug-2011 12:43

scheduler: Please correct me if I am wrong but I seem to recall from a previous thread that the casual Data is charged at Something like $5.00 a Mb untill the $1.00 threshold is reached then no further charges are incurred. I can't find the reference on the Vodafone website now but I am sure I have previously seen it.

This is how I understood it too. In fact I seem to recall a thread about this a year or two ago on geekzone. Will see what I can find.

And the reason I know that this is true is because my wife and I were both on prepaid and we both made use of the fishtext application to send sms’s via the data network. We both used this daily, and we were never charged $1 per day. The amount of data to send a text over 3g/gprs is very small.

So its defenitly not $1 for the first byte of data.

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