[TelstraClear] iSky buffering issues on Telstraclear, but not other ISPs?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] iSky buffering issues on Telstraclear, but not other ISPs?

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45 posts

Geek

#573940 27-Jan-2012 08:15

This is likely due to Telstraclear being served from the Los Angeles iSKY nodes as they don't announce their routes at the APE or WIX peering exchange.

Any Vodafone issues will have been due to an intermittent issue with one of Vodafone's recursive name servers (involving an incorrect IP and Geolocation) which now appears to have been fixed.

HTH

JimmyC

726 posts

Ultimate Geek

#574753 29-Jan-2012 22:00

I'm on TCL, mens Aussie Open final tonite completely unwatchable....

xboxnz

7 posts

Wannabe Geek

#574869 30-Jan-2012 11:07

TelstraClear: We’re also aware of this issue and investigating to determine where the cause lies.

Hi Telstra Clear, why is this taken so long to fix the prolem.

Surely this should be a priority, do you have a time frame when this maybe done.

It sounds like you have known about the problem for a while now.

cheers

tritex

189 posts

Master Geek

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#575536 31-Jan-2012 20:28

I'm a Telstra Clear customer also. It has been ongoing since Isky first started.... FYI. I have never ever been able to actually watch anything properly due to it.

grant_k

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#575556 31-Jan-2012 21:29

tritex: I'm a Telstra Clear customer also. It has been ongoing since Isky first started.... FYI. I have never ever been able to actually watch anything properly due to it.

+1

I gave up on it mid last year after trying on many occasions (and failing) to get any meaningful response from Sky. Now am using BBC iPlayer which is so much better because it lets you download stuff for watching later. So it doesn't matter if your connection isn't fast enough to do live streaming, you can still watch the programme later when it has downloaded. Why didn't Sky think of that?

Zeon

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#575583 31-Jan-2012 22:39

Hmm in my unscientific test I ran a download from On3 (Only Teltra download test I could think of) and Citylink from an Orcon connection.

Was getting around 60mbps to Telstra and 500mbps to Citylink.....

Speedtest 2019-10-14

Grundfos

4 posts

Wannabe Geek

#580527 12-Feb-2012 16:15

TCL's "we're not ham-fisted and obfuscating like The Man..." advertising seems more ironic by the day on this one. To think of the scores of people who would be trying iSky for the first time each week, reinstalling flash and fiddling with settings thinking the problem's most likely at their end seeing it was really smooth at work etc...this is really poor.

If it is a major undertaking that can only be fixed by a tangible and material change (as it appears to be) at the very least an email should be sent to all customers outlining the issue. I'd be so much more inclined to loyalty if an ISP had the courtesy to tell me 'Now's Bad...Next Month'll Probably Still Be Really Bad' occasionally.

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k14

629 posts

Ultimate Geek

#580553 12-Feb-2012 18:02

I have tried iSky on xnet, slingshot, vodafone and at work on a 10mbit cable link and on all connections it buffers every 10s to 2 mins. I reckon it is because they have it in such high quality that you need a 20-30mbit link to be able to stream live. Sky just needs to offer two qualities like tvnz ondemand and it will be fine. Happy for reduced quality if I can watch it uninterrupted!

codyc1515

1598 posts

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Inactive user

#580565 12-Feb-2012 18:38

k14: I reckon it is because they have it in such high quality that you need a 20-30mbit link to be able to stream live.

Ha! Not quite, IMO, the quality is crap. Also, the majority of NZ'ers do not have a 20-30Mbps connection.

Beccara

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#580569 12-Feb-2012 19:11

k14: I have tried iSky on xnet, slingshot, vodafone and at work on a 10mbit cable link and on all connections it buffers every 10s to 2 mins. I reckon it is because they have it in such high quality that you need a 20-30mbit link to be able to stream live. Sky just needs to offer two qualities like tvnz ondemand and it will be fine. Happy for reduced quality if I can watch it uninterrupted!

20-30mbit? Where on earth did you get that from?

Thats 20sec's into the show, It burst 4.6mbit at the start and hasn't really gone above 2mbit while I've been watching. Hell even Netflix HD doesn't stream more than 10-15mbit

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

JimmyC

726 posts

Ultimate Geek

#580598 12-Feb-2012 21:51

Tring to watch Aus vs Ind cricket tonite... still a waste of time. An ETA on a fix would be gratefully appreciated.

spacedog

482 posts

Ultimate Geek

#580662 13-Feb-2012 08:44

k14: I have tried iSky on xnet, slingshot, vodafone and at work on a 10mbit cable link and on all connections it buffers every 10s to 2 mins. I reckon it is because they have it in such high quality that you need a 20-30mbit link to be able to stream live. Sky just needs to offer two qualities like tvnz ondemand and it will be fine. Happy for reduced quality if I can watch it uninterrupted!

It's definitely not a case of the quality being too high.

I'm on a rock solid connection that pulls 16mb, when I run iSky it only pulls about 1.2mb of bandwidth. There is plenty of room left on my connect.

I run netflix through a VPN and watch streams in HD all the time with no problems and that pulls much more than 1.2mb.

Also, the quality on iSky is actually pretty mediocre.

And yes....I still have the buffering issue with iSky on my TCL connection.

It is totally unwatchable. Can't believe this issue is still going on.

k14

629 posts

Ultimate Geek

#580671 13-Feb-2012 09:04

Beccara:

20-30mbit? Where on earth did you get that from?

Thats 20sec's into the show, It burst 4.6mbit at the start and hasn't really gone above 2mbit while I've been watching. Hell even Netflix HD doesn't stream more than 10-15mbit

Well I just thought that if my 15mbit connection can't stream it then it must be the problem at my end! Obviously that is not the right conclusion though

I thought the quality is pretty decent but then I am only comparing it to tvnzondemand which in my eyes is lower quality than isky. Obviously you guys understand it more than me so hurry up sky and sort it out!

detonate

45 posts

Geek

#580675 13-Feb-2012 09:12

This is why your iSky doesn't work well on Telstraclear:
http://computerworld.co.nz/news.nsf/news/B67C1AFC59BD060FCC256EC900164A26

Every other ISP in New Zealand gets iSky delivered in, mostly, Auckland. (There are nodes in Wellington and Christchurch too)

Telstraclear gets iSky from Los Angeles.

grant_k

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#580730 13-Feb-2012 10:35

spacedog: It's definitely not a case of the quality being too high.
...
Also, the quality on iSky is actually pretty mediocre.

And yes....I still have the buffering issue with iSky on my TCL connection.

It is totally unwatchable. Can't believe this issue is still going on.

+ 1

BBC iPlayer leaves iSky for dead in terms of quality and options. With my 1Mbps wireless connection, there is no way I'm going to be able to stream anything above mediocre SD and YouTube. But by including a Download option, BBC iPlayer gets around that issue. So what if it takes 2 or 3 hours to download a 1-hour show! At least I can watch it without any buffering.

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