Krapi Cable Congestion?

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#1587269 6-Jul-2016 20:07

BarTender:

kharris:

Sounds like a good landlord trying to do the right thing. Very unfortunate, but then it's not the landlords fault it is congested. As far as they were concerned they were providing the best possible solution. To pull out the copper seems to be a strange decision though.

It's pretty standard practice if there is a single small duct to use the copper pair as a pull wire to get the hybrid Coax & Copper cable through the duct. To then re-pull the Chorus cable back through would be unusual. Plus Chorus can't connect up xDSL services to the Vodafone copper pair as they don't own that piece of cable from the street to the ETP on the side of the house.

Presumably Chorus own the conduit though? Wouldn't have thought Vodafone would have been able to use the existing conduit (assuming it's is Telecom / Chorus conduit) in much the same way as LFCs in non Chorus areas can't reuse the existing conduit.

gbwelly

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#1587358 6-Jul-2016 22:22

DjShadow:

Its a bit of a cough and splutter night

Cancel your service with Vodafone.

richms

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#1587361 6-Jul-2016 22:24

gbwelly:

Cancel your service with Vodafone.

At least get it comped for now since it isnt working. They may sort it out, they may not, but stuff paying for what people on a conklin can get.

Richard rich.ms

ramboky

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#1587367 6-Jul-2016 22:35

DjShadow:
Its a bit of a cough and splutter night

Looks more like a choke and die night. Did you ever lay a complaint with the TDR?

DjShadow

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#1587371 6-Jul-2016 22:39

Didn't get that far, I saw that @Kodiack had e-mailed them so waiting to see if there was any luck

ramboky

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#1587378 6-Jul-2016 22:51

DjShadow:
Didn't get that far, I saw that @Kodiack had e-mailed them so waiting to see if there was any luck

They work on a case by case basis, you'll get nothing by waiting and you'll almost certainly get something by laying a complaint. The longer you wait, the less you'll get.

I thought Kodiak was already getting a discount?

freitasm

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#1587442 7-Jul-2016 08:24

Do your part. This company is not treating customers as they should.

Equinox IT

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Kodiack

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#1587491 7-Jul-2016 10:05

ramboky:
I thought Kodiak was already getting a discount?

Yeah, we've had a deal going for a bit over a couple of months now. Contacting TDR let us have the option of free service until Vodafone's congestion is fully sorted.

Things have been quite a bit better as of late so we're likely going to resume paying soon, but I wouldn't say that it's outright fixed yet at this point. Only time will tell.

But seriously, if anyone here is anywhere near as frustrated as I was and Vodafone hasn't been satisfactorily helping you on their own, GO TO TDR!

kharris

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#1587543 7-Jul-2016 11:17

Kodiack:

ramboky:
I thought Kodiak was already getting a discount?

Yeah, we've had a deal going for a bit over a couple of months now. Contacting TDR let us have the option of free service until Vodafone's congestion is fully sorted.

Things have been quite a bit better as of late so we're likely going to resume paying soon, but I wouldn't say that it's outright fixed yet at this point. Only time will tell.

But seriously, if anyone here is anywhere near as frustrated as I was and Vodafone hasn't been satisfactorily helping you on their own, GO TO TDR!

Interesting.

The TDR website says the following in relation to BB speeds:

"Generally TDR is not able to consider any complaints relating to Internet speed or congestion, as they are expressly excluded from the scope of the Customer Complaints Code."

However there is an exception that states:

"When the complaint relates to a customer being unable to establish a reliable Internet connection. TDR considers that irrespective of the actual speed received, the customer should be able to establish a reasonably reliable Internet connection."

So did you fall under the category of unable to establish a reliable Internet connection?

Kirk

Kodiack

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#1587548 7-Jul-2016 11:24

@kharris: That's part of it, I'm sure. We would have disconnects, and there would be hours on end where the connection was nigh-unusable. The congestion issues reported in this thread are far above and beyond what would generally be expected.

Additionally - unlike ADSL/VDSL connections - Vodafone expressly advertises speeds such as 50/100/130 Mbps. ADSL/VDSL are provided on a best-case basis, and there's the possibility for huge variance depending on several factors. Conversely, when someone signs up for a connection that very specifically implies a certain level of performance, it's reasonable for them to expect to reliably achieve such speeds. When a connection is advertised as 130 Mbps and can sometimes fall below 1% of that speed, there's a problem.

To everyone reading: TDR is your friend. TDR exists for the sole purpose of making your life easier. When your ISP cannot or will not properly help you, stop wasting your time and escalate your complaint. The very worst thing that can happen is nothing. If TDR deems your case as something that is out of their scope, then that's that. You won't suddenly find yourself with a worse connection or higher bill after going to TDR. You have literally nothing to lose by communicating with TDR (which is again an organisation that exists solely for our benefit as consumers).

kharris

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#1587550 7-Jul-2016 11:34

Kodiack:

Additionally - unlike ADSL/VDSL connections - Vodafone expressly advertises speeds such as 50/100/130 Mbps.

Really? On their website Ultra fast cable clearly says ^^up to 50Mbps (for a 50/2 connection for example). There is also a disclaimer below that says actual speeds may vary.

I would have thought that means as long as you have a connection then speeds may vary??

Kirk

Kodiack

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#1587565 7-Jul-2016 11:52

kharris:

Really? On their website Ultra fast cable clearly says ^^up to 50Mbps (for a 50/2 connection for example). There is also a disclaimer below that says actual speeds may vary.

I would have thought that means as long as you have a connection then speeds may vary??

That looks to be a newer disclaimer. Check out what was said in December. Vodafone likely added it (or rather, made it more visible) after the congestion continued to worsen.

Gotta say that it certainly doesn't instil confidence in Vodafone's ability to provide a good connection.

r2b2

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#1587567 7-Jul-2016 11:55

Kodiack:

kharris:

Really? On their website Ultra fast cable clearly says ^^up to 50Mbps (for a 50/2 connection for example). There is also a disclaimer below that says actual speeds may vary.

I would have thought that means as long as you have a connection then speeds may vary??

That looks to be a newer disclaimer. Check out what was said in December. Vodafone likely added it (or rather, made it more visible) after the congestion continued to worsen.

Gotta say that it certainly doesn't instil confidence in Vodafone's ability to provide a good connection.

I don't think Vodafone have ever hidden the fact its "up to" speeds. On the page that you linked to (under What's Included):

Ultra Fast 50 – up to 50 Mbps download, 2 Mbps upload; or Ultra Fast 100 – up to 100 Mbps download, 10 Mbps upload (Available to new customers from 2 September 2014.

ramboky

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#1587568 7-Jul-2016 11:56

Kodiack: To everyone reading: TDR is your friend. TDR exists for the sole purpose of making your life easier. When your ISP cannot or will not properly help you, stop wasting your time and escalate your complaint. The very worst thing that can happen is nothing. If TDR deems your case as something that is out of their scope, then that's that. You won't suddenly find yourself with a worse connection or higher bill after going to TDR. You have literally nothing to lose by communicating with TDR (which is again an organisation that exists solely for our benefit as consumers).

Exactly. And all it takes in filling out a form online.

kharris

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#1587572 7-Jul-2016 12:02

r2b2:

Kodiack:

kharris:

Really? On their website Ultra fast cable clearly says ^^up to 50Mbps (for a 50/2 connection for example). There is also a disclaimer below that says actual speeds may vary.

I would have thought that means as long as you have a connection then speeds may vary??

That looks to be a newer disclaimer. Check out what was said in December. Vodafone likely added it (or rather, made it more visible) after the congestion continued to worsen.

Gotta say that it certainly doesn't instil confidence in Vodafone's ability to provide a good connection.

I don't think Vodafone have ever hidden the fact its "up to" speeds. On the page that you linked to (under What's Included):

Ultra Fast 50 – up to 50 Mbps download, 2 Mbps upload; or Ultra Fast 100 – up to 100 Mbps download, 10 Mbps upload (Available to new customers from 2 September 2014.

My point was that in general TDR say they wont consider speed or congestion issues where speed is not guaranteed (and for vf it is clearly not). So people would have to have a connection that is that bad it falls under the category of being unable to establish a reliable Internet connection.

However it doesn't hurt to ask.

Kirk

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