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Kodiack
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  #1587574 7-Jul-2016 12:07
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r2b2:I don't think Vodafone have ever hidden the fact its "up to" speeds. On the page that you linked to (under What's Included):

 

  • Ultra Fast 50 – up to 50 Mbps download, 2 Mbps upload; or Ultra Fast 100 – up to 100 Mbps download, 10 Mbps upload (Available to new customers from 2 September 2014.

 

It was always advertised as "up to", but that was usually the extent of it. Vodafone has similar warnings plastered in several areas now. "^^Up to 50Mbps download speed". "Actual speeds may vary."

 

Look at Vodafone's offerings for ADSL and VDSL. They're just "fast" and "faster". Vodafone doesn't specify any numbers there (nor should they).

 

However, by advertising downstream rates, Vodafone has given people expectations - and they're often unrealistic. When someone sees a connection that can offer "up to" 100 Mbps, they expect that it should perform well when they're watching Netflix or browsing the Internet. Vodafone sells their cable Internet as their "fastest" option, even though it can unfortunately be worse off than standard ADSL when customers are most likely to want to use it.

 

Vodafone needs to stop misleading people. How would you feel if a provider offered "up to" gigabit Internet, and then found yourself below 10 Mbps many nights? The Guidelines for Broadband Providers agrees: Advertised speeds should be accurate and realistic. Check out the "Representations About Speed" section.




ramboky
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  #1587577 7-Jul-2016 12:08
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kharris:

 

My point was that in general TDR say they wont consider speed or congestion issues where speed is not guaranteed (and for vf it is clearly not).  So people would have to have a connection that is that bad it falls under the category of being unable to establish a reliable Internet connection.

 

However it doesn't hurt to ask.

 

 

The fact is the TDR will and have considered complaints regarding Vodfone's awful cable issues and they've been successful in getting compensation.

 

We can all speculate this to death here, or people can the the two minutes to fill out the form there:
http://www.tdr.org.nz/making-a-complaint/tdr-complaint-form

 

The worst that can happen is they say no.


kharris
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  #1587598 7-Jul-2016 12:34
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ramboky:

 

kharris:

 

My point was that in general TDR say they wont consider speed or congestion issues where speed is not guaranteed (and for vf it is clearly not).  So people would have to have a connection that is that bad it falls under the category of being unable to establish a reliable Internet connection.

 

However it doesn't hurt to ask.

 

 

The fact is the TDR will and have considered complaints regarding Vodfone's awful cable issues and they've been successful in getting compensation.

 

We can all speculate this to death here, or people can the the two minutes to fill out the form there:
http://www.tdr.org.nz/making-a-complaint/tdr-complaint-form

 

The worst that can happen is they say no.

 

 

Thanks.

 

I thought that's what "However it doesn't hurt to ask" means.

 

Just letting people know what the TDR website says on the issue.  Deputes resolution should be a very considered and final option. Some peoples experience with vf cable is a lot worse than others. 

 

 





Kirk




ramboky
491 posts

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  #1587601 7-Jul-2016 12:41
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kharris:

 

ramboky:

 

kharris:

 

My point was that in general TDR say they wont consider speed or congestion issues where speed is not guaranteed (and for vf it is clearly not).  So people would have to have a connection that is that bad it falls under the category of being unable to establish a reliable Internet connection.

 

However it doesn't hurt to ask.

 

 

The fact is the TDR will and have considered complaints regarding Vodfone's awful cable issues and they've been successful in getting compensation.

 

We can all speculate this to death here, or people can the the two minutes to fill out the form there:
http://www.tdr.org.nz/making-a-complaint/tdr-complaint-form

 

The worst that can happen is they say no.

 

 

Thanks.

 

I thought that's what "However it doesn't hurt to ask" means.

 

Just letting people know what the TDR website says on the issue.  Deputes resolution should be a very considered and final option. Some peoples experience with vf cable is a lot worse than others. 

 

 

 

 

I'm not arguing with you, I was just letting people know that the TDR seem to be happy to look into congestion issues of the likes we've been experiencing, so there is no need to be put off by that message.

 

After a year and a half of these issues I think we're well beyond worrying about whether laying a simple complaint is "considered".


kharris
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  #1587604 7-Jul-2016 12:53
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ramboky:

 

I'm not arguing with you, I was just letting people know that the TDR seem to be happy to look into congestion issues of the likes we've been experiencing, so there is no need to be put off by that message.

 

After a year and a half of these issues I think we're well beyond worrying about whether laying a simple complaint is "considered".

 

 

Very true. 

 

There are people following this thread that have not made formal complaints to vf.  That should be done first.  If people haven't logged a ticket with vf then please do so.  210 pages of a thread is great evidence but formal complaints are really important.





Kirk


Kodiack
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  #1587829 7-Jul-2016 19:01
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YouTube's pretty darned bad tonight. Been waiting several minutes for a 360p video to start playing. :\

 

EDIT
After another couple of minutes of waiting, it finally started playing...in 240p.


DjShadow
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  #1587868 7-Jul-2016 20:39
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Kelburn and Karori had upgrades this morning by the looks: http://www.vodafone.co.nz/help/network-status/#fixed


 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
antoniosk
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  #1587875 7-Jul-2016 21:10
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DjShadow:

 

Kelburn and Karori had upgrades this morning by the looks: http://www.vodafone.co.nz/help/network-status/#fixed

 

 

 

 

Hmmm, I didnt think there were any problems there.

 

 





________

 

Antoniosk


Kodiack
709 posts

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  #1587891 7-Jul-2016 21:46
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The connection is performing like complete utter s#!t tonight. I'm seeing 500 ms latency to Sydney servers and had to drop out of a game of Overwatch because I was rubber-banding all over the damn place. This is one of the worst nights I've ever had.

 

 

And this is why I still have no confidence in this connection even after a good week or two. It's obvious that Vodafone is just milking this cable Internet cash cow until people can get fibre. If Vodafone actually wanted to invest in this network and provide reasonable service, they would have sorted this rubbish out months ago.

 

Going to talk to the flatmates about switching to VDSL as soon as possible. I've had it with this bloody inconsistency.

 

Mike, John, and other Vodafone reps that have posted here, thanks for the time you've spent keeping this community informed. It's a shame that the rest of the people in the company can't seem to give a damn about customers. Vodafone would probably be a much better business if people like you guys were running the show.


gbwelly

1243 posts

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  #1587894 7-Jul-2016 21:47
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antoniosk:

 

DjShadow:

 

Kelburn and Karori had upgrades this morning by the looks: http://www.vodafone.co.nz/help/network-status/#fixed

 

 

 

 

Hmmm, I didnt think there were any problems there.

 

 

 

 

Rich people there. Maybe I'm being cynical, but last time, Wainuiomata was literally the second to last node to get fixed.

 

 

 

 








Kodiack
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  #1587898 7-Jul-2016 21:59
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And now the connection is practically dead. Several sites are taking minutes to load - if they load at all.

 

Dreaming of how much nicer it will be on VDSL. Once I ditch Vodafone, I'm never going back to them for anything. We're half-way through 2016, and not only is there no sign of DOCSIS 3.1, but for many people the problems appear to be worse than they were at the start of the year.

 

You've milked enough money from me, Vodafone, even if we haven't needed to pay for past three months. Good luck with the rest of your cows. Just don't expect them to stick around if you don't feed them.


Kodiack
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  #1587909 7-Jul-2016 22:27
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This'll be my last post for the night. Talked to the flatmates about VDSL and they seem pretty keen on switching. It's pretty bad that we're looking to pay $90/mo for service over a service that's currently being provided to us without cost. We're just beyond frustrated. There are so many things that we can't fully enjoy during the most demanding hours of the day.

 

And finally I'll leave you with this...

 

 

Now I'm off to play some Stardew Valley to wind down and relax. :)


gbwelly

1243 posts

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  #1587914 7-Jul-2016 23:08
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Kodiack:

 

And now the connection is practically dead. Several sites are taking minutes to load - if they load at all.

 

Dreaming of how much nicer it will be on VDSL.

 

Do it.

 

 

Same speed all day.

 








quickymart
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  #1587997 8-Jul-2016 10:22
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Kodiack - I don't really think they're providing you with any "service". Make the change as soon as you can and you'll wonder why you didn't do it sooner.

MikeHales
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  #1588299 8-Jul-2016 14:50
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Happy to say we've completed the upgrade for
Tardis (WAINUIOMATA) node: W40
Upper Hutt node: W37
today, hopefully you should be seeing improvements, please advise if any issues by dm'ing me.
Mike

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