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  #1338163 6-Jul-2015 21:42
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lokhor:
BarTender:
johnr:
lokhor: I have 130/10 cable in Stokes Valley and have found the evening congestion really bad lately, especially international speeds. I have friends living in London and we try to Skype regularly but if we do it in the evening it becomes unusable and just robotic so there's no point. I ran a few speedtests to the UK at this time and it was ~2mbps down and 1mbps up. I have also found Youtube buffering in the evenings some nights as well. 


Going off topic, This thread is about local peak time can you advise what your local speed is like?


I respectfully disagree it's off topic. On severely congested links the most impacted services are long tcp threads. So I can guarantee that if they are a on a congested link that will impact uk traffic.


Indeed, not much point in having fast local speed if all international is slow



going off your speedtests the topic in the thread does not apply to you as you are getting over 100Mbps on your connection to the NZ speedtest servers, your issues either lie in vodaones international handovers or on the overseas networks themselves, which vodafone has no control over.

so please dont contribute to this thread unless you are having local issues, as has been mentioned before. it just confuses things

maybe try starting your own thread if you want the issue looked into.



freitasm
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  #1338164 6-Jul-2015 21:43
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Yes, speedtest shows 25 Mbps but the packets drops, latency, etc is just bad.





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  #1338931 7-Jul-2015 21:54
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My speeds here (Wilton, Wellington) don't seem too bad, but I have had regular disconnects during peak times. For example ...

Mon 29 Jun, 17:47 (5 mins)
Fri 03 Jul, 18:08 (4 mins)
Mon 06 Jul, 19:30 (30 sec)
Tue 07 Jul, 18:46 (30 sec)

Not incredibly significant in their own right, but there is evidence of my shiny new Thomson CM having trouble staying connected, exclusively when the network is likely to be otherwise busy. It's solid as a rock the rest of the time.





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  #1339009 8-Jul-2015 07:47
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freitasm: Yes, speedtest shows 25 Mbps but the packets drops, latency, etc is just bad.


Packet drops at the edge can have significant impact on your browsing experience. Especially when browsing international sites where the latency just compounds everything.

I would be interested to see packet captures at both ends and see the level of tcp re-transmits. I would suspect during peak hours that number spikes considerably.

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  #1339622 9-Jul-2015 05:47
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Hey guys, I might be a new VF cable customer in Wellington soon, hopefully in more or less a month.
Sadly, according to the Chorus map, the street across mine has fibre and here I am about 50 metres away with no fibre!
I hope that my street has at least cable. I'm in the process of checking the availability; VF's website address checker doesn't seem to be reliable so far, and I can't give them a call yet.

So, what's the coverage like for VF cable in the Rongotai (Kilbirnie) area?
Any VF cable users around this area? I'd like to know if there's coverage in the above-mentioned area, and if there is, what's the stability and speed like.

It looks like VF gets some pretty bad rep for customer support, and so far by reading here a little, it seems like you guys were/are going through some congestion issues and whatnot during peak hours. Hopefully that will be fixed soon and things get more stable. I may or may not join you guys here, and I'm honestly hoping I do because cable is the next best thing to fibre and I'm hoping to get 100Mbps+ before I can get fibre.

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  #1339631 9-Jul-2015 07:05
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@dudeguy can you post a street name you are moving to? We don't need the full address to get a rough idea

Dudeguy
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  #1339968 9-Jul-2015 13:34
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johnr: @dudeguy can you post a street name you are moving to? We don't need the full address to get a rough idea


Rongotai Road.  Parts of that area has fibre and the rest doesn't. If I don't get fibre I'd just like to know if I could get cable instead. I've actually yet to confirm my exact address, hope I'll be staying at the side with fibre though :p


 
 
 

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  #1340169 9-Jul-2015 19:06
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Did anyone else get a text message from VF today?

I got one around 3.30pm stating the below:
"Hi, there is congestion over the network to which you are connected to. You may experience slower speeds during peak times. A letter will be posted to you regarding this. For any further queries, please call us on 0508888800 - Thanks Vodafone."

Progress I guess. Will see how things pan out from here.

gbwelly

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  #1340172 9-Jul-2015 19:21
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Nish: Did anyone else get a text message from VF today?

I got one around 3.30pm stating the below:
"Hi, there is congestion over the network to which you are connected to. You may experience slower speeds during peak times. A letter will be posted to you regarding this. For any further queries, please call us on 0508888800 - Thanks Vodafone."

Progress I guess. Will see how things pan out from here.


Don't be fooled, not progress!







Nish
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  #1340177 9-Jul-2015 19:35
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gbwelly:
Nish: Did anyone else get a text message from VF today?

I got one around 3.30pm stating the below:
"Hi, there is congestion over the network to which you are connected to. You may experience slower speeds during peak times. A letter will be posted to you regarding this. For any further queries, please call us on 0508888800 - Thanks Vodafone."

Progress I guess. Will see how things pan out from here.


Don't be fooled, not progress!


Spoke to a mate down the road and he got the exact same text and followed up by a phone call earlier on in the evening as well. Both of us have logged faults separately with VF some time ago. I guess acknowledgement of the issue to the customers directly is better than nothing.

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  #1340185 9-Jul-2015 19:48
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gbwelly:
Nish: Did anyone else get a text message from VF today?

I got one around 3.30pm stating the below:
"Hi, there is congestion over the network to which you are connected to. You may experience slower speeds during peak times. A letter will be posted to you regarding this. For any further queries, please call us on 0508888800 - Thanks Vodafone."

Progress I guess. Will see how things pan out from here.


Don't be fooled, not progress!


Soooo much is going on right now and millions of $$$ been spent

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  #1340195 9-Jul-2015 20:10
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Dudeguy:
johnr: @dudeguy can you post a street name you are moving to? We don't need the full address to get a rough idea


Rongotai Road.  Parts of that area has fibre and the rest doesn't. If I don't get fibre I'd just like to know if I could get cable instead. I've actually yet to confirm my exact address, hope I'll be staying at the side with fibre though :p


I used to live in Ross Street and had cable there (in 2001, admittedly). It worked fine back then. I seem to recall cable being available the entire length of Rongotai Road out to almost the airport, at least.

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  #1340196 9-Jul-2015 20:11
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Those millions better start producing results soon. Can't do much tonight. Cold night in Wellington, people at home equals despair on cable...





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  #1340614 10-Jul-2015 14:00
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freitasm: Those millions better start producing results soon. ...


There's already been some great results and lots more to come.

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  #1340652 10-Jul-2015 14:36
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VodafoneDylan:
freitasm: Those millions better start producing results soon. ...


There's already been some great results and lots more to come.


 

You say that but I don’t think anyone here has reported any kind of consistent improvement. It would be helpful if you could tell us the areas that have had the work done. I say this because whilst things for me in Karori have not been as awful as they were 3(!!!) months ago, it is not up to the standard that it should be; ie on nights when customers in other areas have been reporting snail’s pace download speed and unusable Netfllix, I have been getting 30-40Mbps and Netflix has sometimes achieved 1080p. This is without doubt better than what others are getting but if VF consider Karori to be fixed then I have to say that 50% of my paid for service is not good enough.

 

 

 

Perhaps if this isn’t fixed 6 months after this debacle began VF should offer cable customers a VDSL installation for free as the cable service is not up to scratch when people most want to use it. Its all very well saying that for 75% of the time it is ok but for me the other 25% of the time equates to 100% of the actual time I want to use it.

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