I'm experiencing slow speeds overall and high ping on some sites. Are there any issues at Vodafone at the moment?

Forums › One NZ (including Farmside) › I'm experiencing slow speeds overall and high ping on some sites. Are there any issues at Vodafone at the moment?

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#1063227 11-Jun-2014 10:31

r2b2:
zocster: Well have rebooted modem, cleared cached, rebooted PC, tried a different connection at the public library.

Did the different connection at the library work better/worse/same?

It was consistent, I don't get dropped. I understand our forums have some sort of their own issues too, hence why I am not biting on Vodafone NZ hard, but ...

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#1063237 11-Jun-2014 10:43

zocster: It was consistent, I don't get dropped. I understand our forums have some sort of their own issues too, hence why I am not biting on Vodafone NZ hard, but ...

What you've done so far should definitely be enough to get the ball rolling. The 'but' at the end of your sentence has me a little worried though. That's why I'm earnestly encouraging you to log a fault, especially if it is with one or two particular websites you're having issues. Too often it is just too easy to jump on bandwagon threads like this one where people are making generic unsubstantiated assumptions about our network arrangement because 'where there's smoke there must be fire'.

zocster

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#1063242 11-Jun-2014 10:47

Demeter:
zocster: It was consistent, I don't get dropped. I understand our forums have some sort of their own issues too, hence why I am not biting on Vodafone NZ hard, but ...

What you've done so far should definitely be enough to get the ball rolling. The 'but' at the end of your sentence has me a little worried though. That's why I'm earnestly encouraging you to log a fault, especially if it is with one or two particular websites you're having issues. Too often it is just too easy to jump on bandwagon threads like this one where people are making generic unsubstantiated assumptions about our network arrangement because 'where there's smoke there must be fire'.

I did ring, and the CSR said that there is a general fault being logged, and no ETA as to the fix.

I have no issues on other sites, had Geekzone came up with some missing css earlier, but a refresh fixes it.

As far as my forums go, I never had this issue last week, only from the weekend I started having issues. May be it's the tech people on the site, or may be it's Vodafone or both.

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#1063321 11-Jun-2014 12:40

Cybergangster: I'm having the same problem here in Chch tonight. I have Ultra Fast Cable 130 and usually see 90Mb/s downstream and < 20 pings. YouTube is stuttering and normal browsing is slooow. Coincidentally I received a letter welcoming me to 'unlimited' broadband yesterday. I noticed the small print mentioned traffic management... I really hope this isn't the end of my honeymoon period with Vodafone.

https://www.speedtest.net/my-result/3554278003
https://www.speedtest.net/my-result/3554282913
https://www.speedtest.net/my-result/3554295430

I have noticed this in CHCH on the UF130 network as well, it seems to have been occurring for some time.

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#1063333 11-Jun-2014 12:55

TwoSeven:
Cybergangster: I'm having the same problem here in Chch tonight. I have Ultra Fast Cable 130 and usually see 90Mb/s downstream and < 20 pings. YouTube is stuttering and normal browsing is slooow. Coincidentally I received a letter welcoming me to 'unlimited' broadband yesterday. I noticed the small print mentioned traffic management... I really hope this isn't the end of my honeymoon period with Vodafone.

https://www.speedtest.net/my-result/3554278003
https://www.speedtest.net/my-result/3554282913
https://www.speedtest.net/my-result/3554295430

I have noticed this in CHCH on the UF130 network as well, it seems to have been occurring for some time.

Have you got a fault reference? I'm assuming that you've reported this.

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#1063394 11-Jun-2014 14:38

Demeter:

With everyone having the same problems with internet speed & pings etc at the moment & telling them all to log a fault. In this situation Vodafone need to log a fault with their users because it's not the users fault it's Vodafone's! It is your network we are on. Take the responsibility.

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#1063395 11-Jun-2014 14:40

Demeter:
TwoSeven:
Cybergangster: I'm having the same problem here in Chch tonight. I have Ultra Fast Cable 130 and usually see 90Mb/s downstream and < 20 pings. YouTube is stuttering and normal browsing is slooow. Coincidentally I received a letter welcoming me to 'unlimited' broadband yesterday. I noticed the small print mentioned traffic management... I really hope this isn't the end of my honeymoon period with Vodafone.

https://www.speedtest.net/my-result/3554278003
https://www.speedtest.net/my-result/3554282913
https://www.speedtest.net/my-result/3554295430

I have noticed this in CHCH on the UF130 network as well, it seems to have been occurring for some time.

Have you got a fault reference? I'm assuming that you've reported this.

I gave up trying after 40mins on hold last night...

I've run another speedtest just now and it appears to be working at full speed again: https://www.speedtest.net/my-result/3555960053

Cheers.

r2b2

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#1063411 11-Jun-2014 14:49

Ledgy: With everyone having the same problems with internet speed & pings etc at the moment & telling them all to log a fault. In this situation Vodafone need to log a fault with their users because it's not the users fault it's Vodafone's! It is your network we are on. Take the responsibility.

I think the point is that not everyone is having the same problems - I haven't really noticed anything and so haven't probably lots of others. If you log a fault then Vodafone know who you are and can check your connection and track any trends. For instance is everyone having the problem located in a specific place, or have a specific modem, or, etc.

No-one is going to have much luck tracing a fault if there's no data to go on.

Demeter

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#1063415 11-Jun-2014 14:54

r2b2:
Ledgy: With everyone having the same problems with internet speed & pings etc at the moment & telling them all to log a fault. In this situation Vodafone need to log a fault with their users because it's not the users fault it's Vodafone's! It is your network we are on. Take the responsibility.

I think the point is that not everyone is having the same problems - I haven't really noticed anything and so haven't probably lots of others. If you log a fault then Vodafone know who you are and can check your connection and track any trends. For instance is everyone having the problem located in a specific place, or have a specific modem, or, etc.

No-one is going to have much luck tracing a fault if there's no data to go on.

Couldn't have said it better myself.

TwoSeven

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#1063537 11-Jun-2014 17:44

Demeter:
TwoSeven:
Cybergangster: I'm having the same problem here in Chch tonight. I have Ultra Fast Cable 130 and usually see 90Mb/s downstream and < 20 pings. YouTube is stuttering and normal browsing is slooow. Coincidentally I received a letter welcoming me to 'unlimited' broadband yesterday. I noticed the small print mentioned traffic management... I really hope this isn't the end of my honeymoon period with Vodafone.

https://www.speedtest.net/my-result/3554278003
https://www.speedtest.net/my-result/3554282913
https://www.speedtest.net/my-result/3554295430

I have noticed this in CHCH on the UF130 network as well, it seems to have been occurring for some time.

Have you got a fault reference? I'm assuming that you've reported this.

Apologies, didn't realise this question was aimed at me.

In short, the answer is no - usually the only reason I would log a fault is if the network fell over completely.

Usually I just wait a couple of days and see if the issue resolved itself - I am aware that networks have issues or updates need to be made - however, since moving to uf130 I seem to be noticing getting quite a few of these slowdowns.

Currently I am seeing 65mbs down/8mbs up with 65-70 ping - normally I get 120Mbs down/10 up with 20ms ping. Yesterday I was seeing an issue on the 4G network with it dropping back to 3G - normally in the morning I will see 70mMbs down/10ish up and 45ping in the morning, dropping to half that around lunch time, but yesterday it was around 10 down /1 up.

I am also seeing a few DNS query timeouts (page not found), even if I have been to the site - these seem to be random and I can go days without getting them (also don't see them when connected to 4G).

my biggest gripe is the 10mbs upload - to be honest with 130 down, the up-speed should really be in the nature of 30Mbs or 50Mbs (a .25 or .4 ratio) but 10/130 is only 0.07 and I think that needs to be improved.

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zocster

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#1064251 12-Jun-2014 17:30

T10176066 logged with that ticket number, hope this gets resolved.

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#1064253 12-Jun-2014 17:32

zocster: T10176066 logged with that ticket number, hope this gets resolved.

Nice one, give the fellas a day or so and if you don't hear anything, let us know! Did the agent you spoke to say if they found anything dodgy about your line?

zocster

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#1064254 12-Jun-2014 17:34

Demeter:
zocster: T10176066 logged with that ticket number, hope this gets resolved.

Nice one, give the fellas a day or so and if you don't hear anything, let us know! Did the agent you spoke to say if they found anything dodgy about your line?

Nope, that is a 'parent' ticket apparently, so some issues have been logged already, and I am only experiencing issues with my forums, nothing else.

zocster

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#1065309 14-Jun-2014 06:52

Not trying to get new members on the sites, but can one of you try and sign up, and use one of the forums like you would normally and tell me if there are problems browsing? I NEED to get to the bottom of this. If I know for sure that it is Mobile Nation's end with their passport system is the issue, then I can get on to tech and advise.

Please?