KiwiNZ: Are you saying that VF are no longer doing installs on their HFC Network period? if so their Website does not reflect this and surely they would have made some sort of press statement about that.

code15:

KiwiNZ: Are you saying that VF are no longer doing installs on their HFC Network period? if so their Website does not reflect this and surely they would have made some sort of press statement about that.

Yeah, I'm not sure what that he was referring to now because I'm pretty sure we're about to get a new cable install.

quickymart: Any idea why the OP would have been told they're not doing new installs?

VodafoneDylan:

code15:

KiwiNZ: Are you saying that VF are no longer doing installs on their HFC Network period? if so their Website does not reflect this and surely they would have made some sort of press statement about that.

Yeah, I'm not sure what that he was referring to now because I'm pretty sure we're about to get a new cable install.

I haven't heard of any policy changes regarding cable installs. I went to check with a colleague who has an extensive background in cable and she hadn't heard of anything either. Good to hear the install is lined up now, sorry for the confusion earlier.

Shadbolt: ... Dylan - maybe you could dig a bit and find out which agent told the OP that ...?

Lias: UFB > Cable > VDSL > ADSL

The only real issue is that Vodafone have some fairly well documented support issues at the moment, and they are pretty notorious at stuffing up your bill :-)

chevrolux: If all you can get is ADSL2+ or Cable then Cable is a far better option. It is just unfortunate that it is Vodafone cable. Your bill will most certainly be wrong 9 times out of 10.

However, Cable itself works very well. Speeds are good. Seems quite reliable so far. Much much better than 10Mbps ADSL.

Hammerer: @code15,
Billing issues are very unlikely although they are more likely to get them with new installs. Certainly, "wrong 9 times out of 10" is absurd hyperbole . Most of what people talk about is also historical. From my perspective, the billing has improved since Vodafone took over. For example, the bill shows the nominal value of all the services I use with the value of each of the discounts as there are both packaged and free services. I also get a discount for having a mobile phone on-account with Vodafone.

We've been on cable for at least a decade and during that time we've change our plans and services at least once every three months. Yet we've had only a few billing issues and only one which wasn't resolved very quickly.

...

Re support, the main problem has always been longer wait times on phone support than is acceptable - it was the same with Telstra Clear. But now, it you have to make a phone call for support, take the option to get them to call you back. It was only available for first level support so if you get transferred to higher levels of technical support then you might still have to wait on the line a long time.

quickymart:

Hammerer: @code15,
Billing issues are very unlikely although they are more likely to get them with new installs. Certainly, "wrong 9 times out of 10" is absurd hyperbole . Most of what people talk about is also historical. From my perspective, the billing has improved since Vodafone took over. For example, the bill shows the nominal value of all the services I use with the value of each of the discounts as there are both packaged and free services. I also get a discount for having a mobile phone on-account with Vodafone.

We've been on cable for at least a decade and during that time we've change our plans and services at least once every three months. Yet we've had only a few billing issues and only one which wasn't resolved very quickly.

...

Re support, the main problem has always been longer wait times on phone support than is acceptable - it was the same with Telstra Clear. But now, it you have to make a phone call for support, take the option to get them to call you back. It was only available for first level support so if you get transferred to higher levels of technical support then you might still have to wait on the line a long time.

The billing issues (if you read VF's FB page) seem to be quite consistent, and often it's the same thing; people call with a wrong bill, person on the phone says "oh I'll get it fixed". Next month, bill arrives and it's wrong again, necessitating another lengthy phone call. You have probably been very lucky.

Re support, remember I worked at TCL Faults and can remember many occasions where I and my colleagues were waiting for inbound calls as we had none come through (I can't speak for Customer Services but anecdotally they always had long wait times, no matter the time of day). However since VF came along it seems that the wait time for any ex-TCL support is quite bad now.