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Forums › Vodafone New Zealand › Moving to Wellington - cable the best option?


187 posts

Master Geek
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Topic # 161853 21-Jan-2015 19:45
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Hi

We are moving to a new house in Northland and the Chorus map says the best we can get is broadband > 10mb.

Then I came across Vodafone cable (which I previously had never heard of being from Auckland) and it seems to give the option of ultrafast broadband. Does anyone know where I can find a map of cable coverage? The address checked told me to ring customer care (currently on hold....).

Also any comments on how good the Vodafone cable experience is?

Cheers

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717 posts

Ultimate Geek
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  Reply # 1219424 21-Jan-2015 19:55
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Are you new to these forums :-)



187 posts

Master Geek
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  Reply # 1219425 21-Jan-2015 19:56
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Was only on hold for 20 minutes! The rep was very helpful. Sounds like we can get ultrafast broadband 100/10 with free modem and connection on 12 month contract.

And I was getting ready to go back to ADSL speeds... Vodafone you'll have a new customer in February!

 
 
 
 




187 posts

Master Geek
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  Reply # 1219426 21-Jan-2015 19:57
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Brunzy: Are you new to these forums :-)


No.. Am I missing something?

584 posts

Ultimate Geek
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  Reply # 1219427 21-Jan-2015 19:57
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 (currently on hold....).


You should put the jug on, you're going to be there awhile.

EDIT: Just saw your other comment, 20 minutes is quick.







4093 posts

Uber Geek
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  Reply # 1219430 21-Jan-2015 20:06
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If the property is already cabled, that's a bonus.

4093 posts

Uber Geek
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  Reply # 1219431 21-Jan-2015 20:08
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Also - I found this address checker on their site. TCL used to have a map, but I would hazard a guess that's long gone now.

http://www.vodafone.co.nz/broadband-phone-cable/

3501 posts

Uber Geek
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  Reply # 1219434 21-Jan-2015 20:11
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UFB > Cable > VDSL > ADSL

The only real issue is that Vodafone have some fairly well documented support issues at the moment, and they are pretty notorious at stuffing up your bill :-)




Information wants to be free. The Net interprets censorship as damage and routes around it.



187 posts

Master Geek
+1 received by user: 41


  Reply # 1219437 21-Jan-2015 20:13
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quickymart: Also - I found this address checker on their site. TCL used to have a map, but I would hazard a guess that's long gone now.

http://www.vodafone.co.nz/broadband-phone-cable/


Yep, this was what I tried using earlier. Its a tad buggy, sometimes saying UFB is available and sometimes it says the best we can get is ADSL.

Hopefully the customer rep's confirmation was right.



187 posts

Master Geek
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  Reply # 1219441 21-Jan-2015 20:16
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Lias: UFB > Cable > VDSL > ADSL

The only real issue is that Vodafone have some fairly well documented support issues at the moment, and they are pretty notorious at stuffing up your bill :-)


We will just be getting a basic naked broadband package (no sky etc) so hopefully billing can handle it :-)

They also have a two month free sign up bonus! Pretty happy considering we only had VDSL in Auckland.

717 posts

Ultimate Geek
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  Reply # 1219444 21-Jan-2015 20:20
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code15:
Brunzy: Are you new to these forums :-)


No.. Am I missing something?


Lias has pretty well summed it up. The forums seem to have lots of complaints re Vodafone

Dangerous Chocolate
163 posts

Master Geek
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  Reply # 1219457 21-Jan-2015 20:47
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solaybro:
 (currently on hold....).


You should put the jug on, you're going to be there awhile.

EDIT: Just saw your other comment, 20 minutes is quick.


That was Sales, wait until he needs Support ...

834 posts

Ultimate Geek
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  Reply # 1219461 21-Jan-2015 20:50
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Lias: UFB > Cable > VDSL > ADSL

The only real issue is that Vodafone have some fairly well documented support issues at the moment, and they are pretty notorious at stuffing up your bill :-)


My Vodafone VDSL is performing better than my cable did.

4093 posts

Uber Geek
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  Reply # 1219465 21-Jan-2015 20:52
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code15:
Lias: UFB > Cable > VDSL > ADSL

The only real issue is that Vodafone have some fairly well documented support issues at the moment, and they are pretty notorious at stuffing up your bill :-)


We will just be getting a basic naked broadband package (no sky etc) so hopefully billing can handle it :-)

They also have a two month free sign up bonus! Pretty happy considering we only had VDSL in Auckland.

I would take VDSL/fibre over cable any day of the week, but I have a strong dislike for anything ex-TCL (I worked there, unfortunately).

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Uber Geek
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  Reply # 1219466 21-Jan-2015 20:57
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Cable works, and it's reliable. I had it for years and it was fine. When anything goes wrong support can be very slow to answer and sometimes you have to resort to social media to get things fixed. This is one reason I left.

Cable doesn't work in a power cut, it relies on pole mounted repeaters. Disaster proofing is another reason I left. Of course you need a UPS to use your internet in a power cut anyway.

TC cable was weird routing, so connecting to Australia sites has pings that can be higher >100ms, they should be around 35ms. This is another reason I left.

If you can get UFB, get it. If you can get VDSL, that's a tough one. If you want a connection that's usually reliable, goes out during power outages, and can tolerate customer service that ranges from sometimes pretty good through to worst-of-breed, then go for cable.

If I couldn't get UFB I'd consider cable again, but I'd consider VDSL alongside it.




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834 posts

Ultimate Geek
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  Reply # 1219471 21-Jan-2015 21:02
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My favourite cable problem was caused by rats chewing through the insulation causing intermittent outages.

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