Vodafone systems outage 6 - 14 October 2007

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone systems outage 6 - 14 October 2007

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675 posts

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#89229 3-Oct-2007 09:51

The letter received states:

The planned outage is happening because of the Australian rollout of our trans-Tasman operating system. This system will link Australia, New Zealand and Fiji together, delivering capability advantages for the future.

richms

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#89384 4-Oct-2007 00:00

Perhaps its to solve the issue where prepay users get more favorable rates when roaming?

Richard rich.ms

firewire

107 posts

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#89523 4-Oct-2007 17:53

Well I don't have a problem with the text speak but it would've made more sense to use proper english since most on account customers wouldn't be in the age group that uses it. It is or is becoming an officially recognised "language" I believe. It wouldn't have been difficult to send a normal english message to on account customers only. I guess they wanted to fit it onto one message rather than two or three.

BTW I'm Brett and have been perusing the forums for the last few months and just recently registered.

simon14

1889 posts

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#91154 15-Oct-2007 20:03

so... the outage is still running?

Even tho they said it wud of been completed on the 14th?

lol, when are Vodafone gona learn to stop over promising... better to say it will take 3 weeks and have it done in 2 then say it will take one week and really take 2.

ajobbins

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#91156 15-Oct-2007 20:12

Seems to be working OK for me other than a message saying CC payments arent currently available. Wonder if my VCC will come out this month. They never bothered to attempt June or Augusts during/after the last disater. Sent me a nasty overdue notice instead

simon14

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#91168 15-Oct-2007 22:12

I'm just sick of not being able to log into the website!

paradoxsm

3000 posts

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#91175 15-Oct-2007 22:46

Their only glitch I could discover this far was the hold music to customer services is dead, I need to get my screwed billing sorted out.

Simon, You complain a lot about everything Vodafone do, Why not just disconnect and be done with it! I'm loving prepay! so instant and so utterly reliable,

Quic Broadband

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Zimsar10

210 posts

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#91188 16-Oct-2007 07:08

simon14: I'm just sick of not being able to log into the website!

I don't have a problem with logging onto their website & I don't know if anyone else does. Have you spoken to a CSR & asked to be put through to someone who deals with website issues?

Are you certain you are using the correct username & password?

freitasm

BDFL - Memuneh
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Geekzone

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#91208 16-Oct-2007 09:27

simon14: I'm just sick of not being able to log into the website!

I have no problems logging into Vodafone and checking usage, account, etc...

BrentR

1315 posts

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#91215 16-Oct-2007 10:58

freitasm:
simon14: I'm just sick of not being able to log into the website!

I have no problems logging into Vodafone and checking usage, account, etc...

Ditto :)

mobygeek

307 posts

Ultimate Geek

#91225 16-Oct-2007 12:41

Well that all made interesting reading... (You boys nearly went off the deep end there!) Wonder if the porting side is back up and running and catching up on all the backlog of ports from the last two weeks? (time will tell...)

simon14

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#91244 16-Oct-2007 15:50

ZIMsar10:
simon14: I'm just sick of not being able to log into the website!

I don't have a problem with logging onto their website & I don't know if anyone else does. Have you spoken to a CSR & asked to be put through to someone who deals with website issues?

Are you certain you are using the correct username & password?

I don't know why i'm having problems then.

My username and pass have been the same for over 4 years, sometimes i can log in, sometimes i can't!

I'm completely happy with Vodafone now, except for the issues i have with the website and the fact that Vodafone can't send me an electronic bill instead of through the post, my last bill was over 40 pages long.... waste of paper!

c3rn

291 posts

Ultimate Geek

#91286 16-Oct-2007 20:20

paradoxsm: I'm obviously not alone in the "billing blues" it was enough this month after 2 years of almost continuous problems to just force me to just disconnect my account and dump the wonderful N95.
Number portability RULES!

Good luck Vodafone, You'll need it! I'll be watching the mess afterwards with total glee.

YOu seem quite anti-vf and I'm sure you have your reasons. However, just want to share two facts that you may find interesting.
1) VF's customer satisfaction scores actually INCREASED during the first outage (this is based on an outside agency not VF's own research).
2) VF's churn has DECREASED over the last couple of months so customer's aren't leaving in their droves.
FYI: The most recent upgrade WILL NOT solve any issues anyone is having. It was just an outage so Aus and Fiji could get their systems in. I'm sure VF are working on the problems as hard as they can.

nzbnw

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Spark NZ

#91295 16-Oct-2007 21:56

Care to post any links to back up your claims?

nzbnw

paradoxsm

3000 posts

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#91303 17-Oct-2007 00:14

Yes! please do. Where shall I save them?

I'm anti-vf now as they rarely keep promises and have a certain way of dealing with problems, also known as "pass-the-buck" "it's another departments fault" or "Telecom". Other companies just deal with them and take ownership, still trying to sort out last months final bill, utter nightmare, this time "it was a billing department issue" and it has taken two weeks when I was told "3-5 working days"

In contrast my callerID service on Telecom was accidentally removed (my own fault), took 15 minutes after the faults call and it was sorted....

4 years ago I could not have spoken more highly of Vodafone, a real pity.

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