How to become a proper Vodafone customer, and stop being a TelstraClear customer?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › How to become a proper Vodafone customer, and stop being a TelstraClear customer?

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1286 posts

Uber Geek

#1431019 19-Nov-2015 11:15

Geektastic: So true about the perpetual music and the irrationality of choosing it based on the passport of the musician rather than their skill level!

Getting off-topic now, but what criteria should companies use to choose their on-hold music? With the wide demographic range of their customer base they're always going to find someone who doesn't like the artist or the genre, whatever they play. Perry Como or Phil Collins? Petula Clark or Pasquale Cafaro? A lot of the stuff I like would probably annoy more than half of their callers, while something from the "Top 10" would probably annoy me. They may as well support local artists, even if many of them aren't actually great.

Salami

237 posts

Master Geek

#1432361 21-Nov-2015 18:34

andrew027:
Geektastic: So true about the perpetual music and the irrationality of choosing it based on the passport of the musician rather than their skill level!

Getting off-topic now, but what criteria should companies use to choose their on-hold music? With the wide demographic range of their customer base they're always going to find someone who doesn't like the artist or the genre, whatever they play. Perry Como or Phil Collins? Petula Clark or Pasquale Cafaro? A lot of the stuff I like would probably annoy more than half of their callers, while something from the "Top 10" would probably annoy me. They may as well support local artists, even if many of them aren't actually great.

I wouldn't mind having it hooked up to a radio broadcast to be honest.
To be more off topic I remember working in Manukau and they would broadcast the same music, lady gaga for 2 years straight 7 days a week. Now that's annoying!! The same album for 2 years since I've been there.

People had to put a piece of cardboard and cover the speakers at the top which was kinda funny but understandable

I don't think anyone has suffered as much as I do when it came to repetitive music

richms

28172 posts

Uber Geek

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Lifetime subscriber

#1432447 21-Nov-2015 22:32

Hold should never be hooked up to a broadcast. Ever. As you do not control the content. If a place does that it shows they are clueless.

Richard rich.ms

Salami

237 posts

Master Geek

#1432847 22-Nov-2015 19:27

richms: Hold should never be hooked up to a broadcast. Ever. As you do not control the content. If a place does that it shows they are clueless.

Warehouse does it.

I believe its fine.

Aredwood

3885 posts

Uber Geek

#1432858 22-Nov-2015 19:49

Definitely silly to use a broadcast for your hold music. And your in store music as well. As it is only a matter of time before the broadcaster will play adds that advertise a competing company. (This happened at the gym I used to go to, almost every add break as well).

And my understanding is that the music licence fees are the same regardless of if you play the radio. Vs playing from a computer, CDs ect.

Batwing

673 posts

Ultimate Geek

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#1434671 25-Nov-2015 17:58

I'm on hold right now to discuss moving house. I called the number on the "Moving house with your broadband" page.

First person couldn't help at all and immediately put me on hold again.

Second person asked if I'm a telstra customer, no I signed up after telstra ceased to exist

Did I sign up with telstra?, no I signed up with vodafone.

Are you on fiber? No I have cable.

You're a fiber customer with telstra, I'll transfer you...

Get to the last person and then they tell me my phone isn't working and they'll call me back (heart skips a beat as I think I may have to begin again). Luckily they called me straight back.

Talked through the transfer to new address, all good, but he was unwilling to discuss whether my current services will be available at the new address only that the transfer ticket was submitted.

I mentioned I saw an ONT already installed and asked how that may work when moving from HFC to fiber where no HFC is available. He said once HFC is connected (how?) connected I may request upgrade to a fiber plan. Now I'm confused as most reps I have spoken to assure me that as far as they're concerned fiber=cable and I was even told earlier in this same process I am a fiber customer.

Guess I'll have to just see what I end up with!

johnr

19282 posts

Uber Geek
Inactive user

#1434684 25-Nov-2015 18:03

@batwing this is why it's best to use the form on the VodafoneNZ site as someone will contact you back to confirm everything

http://www.vodafone.co.nz/broadband/moving-home/

When you are contacted back you can go over the finer details then I suspect

John

Equinox IT

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dylanp

840 posts

Ultimate Geek

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#1434686 25-Nov-2015 18:06

Batwing: I'm on hold right now to discuss moving house. I called the number on the "Moving house with your broadband" page...

Yeah, sounds there was some confusion. Sorry.

There's the moving house form on our site as well, requests can be submitted online to our relocations team.

http://www.vodafone.co.nz/broadband/moving-home/

Batwing

673 posts

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#1434688 25-Nov-2015 18:10

I understand there's a form, but the person at the other end of the phone should still sound like they know what they're doing.

As we didn't manage to secure a new place to live until today, and are moving this weekend I didn't want to wait for a call back to confirm as the form stated this could take 2 days.

johnr

19282 posts

Uber Geek
Inactive user

#1434692 25-Nov-2015 18:15

Batwing: I understand there's a form, but the person at the other end of the phone should still sound like they know what they're doing.

As we didn't manage to secure a new place to live until today, and are moving this weekend I didn't want to wait for a call back to confirm as the form stated this could take 2 days.

The time does not change if submitted via the form on the website or a phone call in, The phone call back is just to go over and confirm things

It's still up to 10 business working days if capacity is available to connect a customer

Batwing

673 posts

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#1434697 25-Nov-2015 18:23

johnr:
Batwing: I understand there's a form, but the person at the other end of the phone should still sound like they know what they're doing.

As we didn't manage to secure a new place to live until today, and are moving this weekend I didn't want to wait for a call back to confirm as the form stated this could take 2 days.

The time does not change if submitted via the form on the website or a phone call in, The phone call back is just to go over and confirm things

It's still up to 10 business working days if capacity is available to connect a customer

I'm not talking about connection times.

"We'll call you within the next 48 hours, sometime between 8am and 6pm Monday to Friday, or between 9am and 6pm on Saturday." Is there as part of the form, therefore I called expecting to speak to someone immediately rather than in 48 hours. It appears all the phone call an achieve is requesting a all back in 48 hours anyway but this wasn't implicit and it was reasonable to expect the person (or three) that I spoke to could handle my query.

madmatt

15 posts

Geek

#1434716 25-Nov-2015 18:57

richms: Hold should never be hooked up to a broadcast. Ever. As you do not control the content. If a place does that it shows they are clueless.

Counterpoint: I'd 100% prefer broadcast music, regardless of content, instead of the same repeated 20 seconds of Eiffel 65 - Blue over and over again whenever I call Wellington Combined Taxis. Thank God for Uber, because calling at 11pm on Friday night is pretty common for me, and listening to it for a couple of minutes is enough to feel like I'm being subjected to some kind of sensory deprivation torture ;)

quickymart

13933 posts

Uber Geek

ID Verified

#1434717 25-Nov-2015 18:57

How could an internet rep not know the difference between fibre and cable, especially when the customer specifically told them what service they were on?

cisconz

cisconz
1341 posts

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#1434933 26-Nov-2015 07:59

Salami:
richms: Hold should never be hooked up to a broadcast. Ever. As you do not control the content. If a place does that it shows they are clueless.

Warehouse does it.

I believe its fine.

No they don't - they run "Red Radio" which is their own internal radio station streamed to all their stores.

Burger Fuel does something similar with "Radio Burgerfuel"

Hmmmm

Batwing

673 posts

Ultimate Geek

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Subscriber

#1437883 30-Nov-2015 14:43

Getting connected at new address continues,

The 48 hour call back hour was closer to 96 hours later on a Sunday when they state the Monday - Saturday hours are their only hours. Glad I got the call but seriously they keep you on your toes!

No record in house at Vodafone of an ONT already being installed at the new address so now I have to prove it.

Another call today and no message left, so I call back and they don't know why they called me, so I gave them the serial number of the Phantom ONT and hoping for the best!

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