I can accept that things go wrong and queuing for service is part of the deal, but the transfers that happen when it comes up that the account is TelstraClear is a painful often extra hour and a half wait after an initial hour to an hour and a half wait. It's up to 3 hours of crackly substandard New Zealand on Air music I am forced to listen to carefully, because I might miss when the rep comes on the line.
I called Vodafone for the second time this morning on the same number/options. I mentioned the double queue waits, and transfers because of the TelstraClear account, and was told this never happened and people only got transferred when there were full queues (or some similar reason). The rep vowed she was able to handle any TelstraClear query.
But when I called Vodafone this morning for the first time with an issue likely caused by the way the technical issue I will mention below was resolved, and I got a person on the line, I gave the customer number and was asked what kind of account it was when the person struggled to bring it up, and when I told him it was TelstraClear, he said he needed to forward me to another department for that!
When I called Vodafone the previous time with a technical issue 2 or 3 months back where the broadband monitoring for our account broke I got a person on the line, and when they went to address the issue and noted we were a TelstraClear customer, I was transferred to another department because they couldn't handle it. Note that they had to reset our account completely to fix it, we got emails detailing all services being removed one by one, and readded one by one.
Anyone got any idea who to talk to to get the account to be made a proper Vodafone account so I never get the "I can't handle TelstraClear accounts, let me redirect you to someone who can" requeue experience ever again?
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