Yet another Vodafone rant

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Awrrr
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#1529386 10-Apr-2016 11:13

Hey, it just fell back to 3G again at this very moment. If any of you Vodafone people are viewing this, right now I am on 3G. I don't know why this happened. It seemed to be working fine until I posted my previous reply.

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Rikkitic

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#1529389 10-Apr-2016 11:22

Here is a screenshot of my current router stats.

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Rikkitic

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#1529391 10-Apr-2016 11:25

GZ resized my image. Hopefully this one is better:

https://cdn.geekzone.co.nz/imagessubs/63e67fce0348cf1d4f56de853310bd3c.jpg

Edit: wrong image

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Rikkitic

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#1529396 10-Apr-2016 11:42

OK I just rebooted the router and it is back to 4G. This is starting to look like a problem with the Huawei. Don't know if it is related to the other issues.

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NZFINEST

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#1529426 10-Apr-2016 12:13

It would seem you live outside the coverage area for RBI from the address you gave me. That would explain alot

http://www.vodafone.co.nz/network/coverage/

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

Handle9

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#1529440 10-Apr-2016 12:38

Appealing to Vodafone directly on here is pointless . It may be a network issue, it may be a product issue, it may be an installation issue. Only one of these are within Vodafones control. You don't pay Vidafone and you have no contractual relationship with them. If your ISP isn't capable of working with Vodafone or can't fault find the installation you need a new ISP.

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Rikkitic

Awrrr
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#1529455 10-Apr-2016 13:11

Point taken. I have just been very frustrated and have been trying anything I could to fix this. I have found my ISP pleasant to deal with and I like the small scale of it but if these problems continue I will look elsewhere. I think I have pursued this as far as I can.

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grant_k

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#1529605 10-Apr-2016 18:13

Rikkitic:

GZ resized my image. Hopefully this one is better:

https://cdn.geekzone.co.nz/imagessubs/63e67fce0348cf1d4f56de853310bd3c.jpg

Edit: wrong image

Your signal readings on 900MHz 3G (Band 8) are very poor indeed. No wonder you are having problems!

My router has the firmware which allows the frequency band to be locked. My friend referred to earlier also has this firmware and for him it was essential because he can receive signals on 3 different LTE bands and 2 different 3G bands. Without the special firmware that has the locking function, his router was continually hopping between bands.

NetSpeed can provide a router with this firmware already installed. Sounds like it would be well worthwhile in your case.

Rikkitic

Awrrr
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#1529607 10-Apr-2016 18:24

OK, thanks for that grant_k. As always, the problem is made worse if you don't know what to ask for. I will definitely look into this.

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tdgeek

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#1529617 10-Apr-2016 18:59

Given the intermittent nature, can you get a replacement modem? Use that straight away if they can allow you a few weeks to see how it goes. It would be a pity to go through the hassle of changing providers and be no better off.

Also, have you noticed any correlation to the weather?

kornflake

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#1529621 10-Apr-2016 19:08

When you say the modem connects to a tower at a much greater distance than usual, are these towers at different poles to each other or are they say within a 25 degree radius, I may be wrong but honestly think there is a fault with the tower you normally connect off, only Vodafone can assist on this and only if your provider ask them the right questions to clearly ID the fault.

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Rikkitic

Awrrr
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#1529625 10-Apr-2016 19:34

tdgeek:

Given the intermittent nature, can you get a replacement modem? Use that straight away if they can allow you a few weeks to see how it goes. It would be a pity to go through the hassle of changing providers and be no better off.

Also, have you noticed any correlation to the weather?

I have discussed getting a replacement with my ISP and they have agreed in principle, but it hasn't happened yet. I intend to push it again next week and also see if I can get the upgraded firmware. I have looked for a connection to the weather, but have not identified anything.

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Rikkitic

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#1529627 10-Apr-2016 19:36

kornflake: When you say the modem connects to a tower at a much greater distance than usual, are these towers at different poles to each other or are they say within a 25 degree radius, I may be wrong but honestly think there is a fault with the tower you normally connect off, only Vodafone can assist on this and only if your provider ask them the right questions to clearly ID the fault.

There seem to be three towers it jumps between when not locked on the correct one. They are all in the same direction, but the wrong ones are about twice as far away as the correct one.

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coffeebaron

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#1529630 10-Apr-2016 19:45

NZFINEST:
It would seem you live outside the coverage area for RBI from the address you gave me. That would explain alot

http://www.vodafone.co.nz/network/coverage/

If your address is outside RBI coverage, then these issues are common. That's why they have designated coverage zone for RBI, which does not necessarily reflect actual coverage, and is often more conservative.
I had this very same issue for another customer who is outside of designated RBI coverage. Has been working great last 8 months, then bang, stopped working. I could no longer get reliable 4G signal from original tower. I suspect it was due to a new neighbouring 4G upgrade that caused their tower to re-optimise knocking their signal level down. I was able to realign their antenna and now back on 4G from a different tower, but not as fast as originally.
This was not a Vodafone fault.
This call out was also charged directed to customer, as any out of RBI is "best effort" and issues are expected from time to time.
Certainly swapping to a router that can be locked to 4G may help and I'm supprised your ISP supplied you a non selectable if you payed for this outright + non-RBI coverage.

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gwh

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#1529632 10-Apr-2016 19:47

Rikkitic:

Here is a screenshot of my current router stats.

Those figures are really bad and there is probably nothing you can do to make them better yourself that you haven't already tried. The RSSI is ok for 3G but the RSCP is awful and reflects the issues you are having. Definitely a job for your ISP but a modem swap would be worthwhile to compare results.

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