Porting into VFNZ Prepay

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#120545 2-Apr-2008 17:34

It's in the next few weeks - I'll let you know when it kicks off.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

tonyhughes

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#120554 2-Apr-2008 18:03

I am still not ported. I went in today and got everything done at 12.24pm. He asked for my Telecom account number, and I handed him an original Telecom account from last week, so that he could read the correct account number himself.

Promised my number would be ported in 2 hours, at 3.30pm I phoned 0800800021 and talked to porting team, who said the port was rejected due to incorrect account number supplied.

Argh.

Back to back meetings for the remainder of the day killed my ability to go in again, because the rep refused to port me over the phone, stating I would 'need to fill in the forms again'.

I told him I didnt fill out, see, or sign a single form today, so could he just do it. He said no, but said if I call Telecom, maybe they could do the port (Into Vodafone!!).

I told him that perhaps it was impossible for Telecom to port Telecom customers numbers into the Vodafone network, and that in fact Vodafone might be the only company capable of doing that.

He replied that he was unsure.

I will attempt this again tomorrow, and post the results.

freitasm

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#120561 2-Apr-2008 18:24

tonyhughes: I am still not ported.

Just to tease - porting the other way around: walked into a Telecom store 5pm, left 5:20pm. Next morning 10am walked there again to check how it was going and the lady asked me to hand the SIM card - and I replied "but I need it until this is ported". She said "It's all done, I just need to program your phone".

And I walked away with my 021 number on an Okta Touch.

But yes, back on topic please...

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tonyhughes

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#120703 3-Apr-2008 12:46

Today, emailed First Mobile rep this morning advising him that everything was rejected, and gave him all details again.
I followed up with a visit at lunchtime.
Rep (Tim) advised that everything came up last night (systems etc), but AFTER porting finished for day at 3pm.
By the time today started, his systems access (not porting), was down again.
When I arrived he was on hold to VFNZ, and showed me the call timer @ 48mins and counting, then about 2 minutes later he was hung up on.
He is going to advise me later today as to his progress.
I must say, that my primary contact through most of this, Tim, at First Mobile, has been exceptionally good to deal with. I can see that he is as frustrated as I am, which is often the case for retail (and helpdesk) reps. So remember - when you are frustrated with a company, 9/10 times it is not the reps fault.
So porting is back up, but the rep cant get TO the porting system to use it.
Argh.
Argh. (Yes. Two of them).

tonyhughes

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#120740 3-Apr-2008 15:08

It has been confirmed from a Vodafone employee (not First Mobile) that the account number that was rejected, is identical to the one on my bill.

This of course now swings my issue towards Telecom, for refusing to port out, on the basis of incorrect account number despite Vodafone supplying the correct one.

Still 'argh'.

I just want my blimmin number ported.

Who would be a customer of a telco eh??

wongtop

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#120744 3-Apr-2008 15:21

Interesting - I have been trying to get tolls and internet set up with WXC (Xnet). Tolls went through OK last week, but internet still isn't connected. Rang them up this morning and was told that my account number was rejected by Telecom (seemed funny to me since it was accepted by them for tolls).

Haven't done anymore investigation, since I need to relocate by account number and try again.

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tonyhughes

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#120870 3-Apr-2008 20:49

Thanks to helpful staff at Vodafone, who are now going out of their way to make this port happen despite issues I have encountered.

**Fingers crossed for tomorrow!!**

jesseycy

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#120937 3-Apr-2008 23:58

Just to throw something into the mix here.....

Since I'm back from tech heaven (aka Hong Kong) back into good OLD New Zealand.... I'll try to port my 021 Telecom Prepaid number BACK to vodafone On Account.... FINALLY, after waiting forever

Let's see whether they allow that and whether there are hiccups...

tonyhughes

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#121079 4-Apr-2008 14:36

My port seems to be underway now, and just for the record - there was 1.5 days of Vodafone not being able to port me, and 2.0 days after that of Telecom refusing the outwards port.

Between refusing the outgoing port initially, and now, nothing has changed, and no new information was given to VFNZ.

Bit of a shambles from a customers point of view.

Telecom New Zealand flatly refused to discuss my outgoing port issues with me ("You must contact VFNZ about any issues you are having porting into them").

Vodafone kindly sorted out not only their issues, but Telecoms as well.

Thankyou to the staff involved.

Level of service compared between VFNZ vs. TNZ? Despite initial issues, Vodafone came to the party and made it all happen, Telecom however, wouldn't talk to a still-paying customer. VFNZ=7/10 TNZ=FAIL.

sbiddle

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#121086 4-Apr-2008 14:49

jesseycy: Just to throw something into the mix here.....

Since I'm back from tech heaven (aka Hong Kong) back into good OLD New Zealand.... I'll try to port my 021 Telecom Prepaid number BACK to vodafone On Account.... FINALLY, after waiting forever

Let's see whether they allow that and whether there are hiccups...

I doubt this will work yet, porting between the Prepay and On Account 021 number ranges isn't due until next month.

The 1st April was just the date for inwards porting from Telecom ranges to Vodafone Prepay.

tonyhughes

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#121095 4-Apr-2008 15:05

I can call out on my GSM phone, and my caller ID shows as 027xxxxxxx (calling from Voda > VFX).
No incoming calling (from Voda, WxC, and TNZ, it all hits my TNZ voicemail - though my CDMA phone doesn't ring).
No SMS in or out of my GSM.

Clearly my port is partway through, which is really good!!

Dyson

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hazza87

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#121195 4-Apr-2008 21:23

I have one successful port from telecom to VFNZ prepaid recieving txt messages and calls and outward calls and txts. Vodafone services still don't recognize the number - No Vodafone Live or 777. One port underway but not completed in the 4 hours since starting it for the second time ( first time rejected) now up to 2 days getting one phone working and one underway. We're getting there (Slowly)

brentbart

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#121202 4-Apr-2008 21:53

tonyhughes: It has been confirmed from a Vodafone employee (not First Mobile) that the account number that was rejected, is identical to the one on my bill.

This of course now swings my issue towards Telecom, for refusing to port out, on the basis of incorrect account number despite Vodafone supplying the correct one.

Still 'argh'.

I just want my blimmin number ported.

Who would be a customer of a telco eh??

Hi Tony,

As someone who works for VF (& these comments are mine and not the companies) who has actually done ports, I know that telecom sometimes assign a 'dummy' account number to connections. From what I have heard, this so they can run some billing information over the top of the account and make the invoice look pretty. What this means is that when we try to port you, the telecom account number on your invoice is rejected by the telecom porting team as it isn't actually the account number they have you under.

We always recommend asking their call centre for the account number you need to port out of telecom, rather than just confirming with them your account number - as they will give you the one that appears on your bill.

Its not for all TNZ accounts though, only some of them.

johnr

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#121204 4-Apr-2008 22:06

The number issue on vodafone live should come right in the next 24 hours.

tonyhughes

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#121228 5-Apr-2008 01:23

My port seems complete as of about 7pm Friday evening. Have not tested 777 etc. Calling in/out and SMS is working great.
The process seemed to take about 5 hours or so, but for the first 3 hours of that, both phones were working well on respective networks, so I was only about 2 hours without full service, which is perfectly acceptable.

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