Mostly no incoming calls with VF fibre landline = major headache.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Mostly no incoming calls with VF fibre landline = major headache.

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mdooher

Hmm, what to write...
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#1642771 29-Sep-2016 16:29

kiwifidget:

So my monitored alarm would not be 2talk compatible?

No, you would need to get an IP module for it, Normally pretty easy to do

Matthew

kiwifidget

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#1642819 29-Sep-2016 17:05

mdooher:

kiwifidget:

So my monitored alarm would not be 2talk compatible?

No, you would need to get an IP module for it, Normally pretty easy to do

My alarm guy says that would cost about $400 to install. Same for if I changed to cellular module.

Himself would not be pleased if these issues lead to having to spend $$$ on implementing alternative solutions.

I'm already in enough trouble for pushing for fibre and putting us in this mess to start with.

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cisconz

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#1642829 29-Sep-2016 17:15

mdooher:

kiwifidget:

So my monitored alarm would not be 2talk compatible?

No, you would need to get an IP module for it, Normally pretty easy to do

Not strictly true.

An IP Module is the most reliable way of communicating alarm signals, however I have had good success by forcing G.711.

If your alarm is communication now, using the Vodafone supplied router, it is already using an ATA, the ATA is just built into the router.

If it is using the Voice Ports on the ONT, then that is a different story.

There is also IP Dialers that will connect to the alarm via POTS, receive the signal locally, convert it to IP and send over IP.

These are around $100 and most Alarm Monitoring companies will give you one in return for a contract.

So in order of reliability and functionality.

1 - IP Module (2 Way comms and mobile app normally)

2 - IP Dallier (1 way comms)

3 - ATA

Hmmmm

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#1643368 30-Sep-2016 16:22

@nzfinest @mikehales

Hi guys, has any progress been made on the problem today?

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Ivramire

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#1644045 2-Oct-2016 08:21

Has any VF rep you've spoken with ever sent a query to their Provisioning team to check your phoneline was provisioned correctly? They may call this their 'HSA' or 'Fibre' team.

It's normal for outgoing calls to work immediately following Fibre installation but for incoming calls to take 4 hours or so to work properly. Any longer and they have to make sure it isn't either a Provisioning or Technical fault, usually Provisioning in this case. Just be aware that the Prov team would most likely be in on Monday.

Just a thought.

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#1644051 2-Oct-2016 09:03

Ivramire:

Has any VF rep you've spoken with ever sent a query to their Provisioning team to check your phoneline was provisioned correctly? They may call this their 'HSA' or 'Fibre' team.

It's normal for outgoing calls to work immediately following Fibre installation but for incoming calls to take 4 hours or so to work properly. Any longer and they have to make sure it isn't either a Provisioning or Technical fault, usually Provisioning in this case. Just be aware that the Prov team would most likely be in on Monday.

Just a thought.

Early on in the saga ,when I had no phone at all, I rang 0800806106 to log the very first fault. That is the same number I rang to get the second router provisioned. So I think they were the provisioning team. And I have rung them a few times since about the failed incoming calls thing. And I've spoken with a guy in Level2 support a few times. And I've spoken with one of the VF reps on here. I haven't rung anyone since the VF rep here made contact with me. Too many cooks and all that.

So OCT 2 : Day 24 : The issue still exists. I did 4 test calls yesterday which all came through, but a test call this morning went to NeverNeverLand.

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johny99

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#1644055 2-Oct-2016 09:09

Ask Vodafone to update their routing tables, they may still have the inbound calls routing to your old copper connection.

Quic Broadband

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kiwifidget

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#1644077 2-Oct-2016 11:10

When I was on ADSL I was paying the monthly "wiring and maintenance" fee.

When I ordered fibre, I just asked them to keep everything I already had, just change me from ADSL to fibre 100/20.

I was just looking at MyVodafone and I see that "wiring and maintenance" is no longer ticked.

Is this not needed with fibre connections anymore?

Or, considering my issues, should I reinstate it?

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Ivramire

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#1644078 2-Oct-2016 11:17

When they moved you from ADSL -> VDSL they had to remove all the ADSL products and readd all the products under Fibre. If you're not seeing Wiring Maintenance on it then that means it wasn't readded. If you think it's worth it it's best to call jsut to get it readded, otherwise Vodafone will pass on any Chorus techie charges if they find a fault within your property/internal wiring.

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#1646395 6-Oct-2016 09:39

DAY 28 : O Vodafone, Vodafone, wherefore art thou Vodafone?

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SteveC

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#1646405 6-Oct-2016 09:54

Why not try phoning Vodafone Next Generation Services? 0800 123 456 A CSR I spoke with there said they handle all Vodafone VoIP connections, so they might be able to help. In any event, they usually answer within a minute or two, and I don't think it can do any harm.
Steve

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#1647314 7-Oct-2016 14:21

Day 29 : @cisconz you are vindicated. Finally someone at VF has found the very first router, and it should no longer be causing me any issues. Fingers crossed that the problem has gone.

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