Please bear with me... this is no simple story.

Here is the crux of the problem.

Since switching from VF ADSL to VF Fibre on Sep 8, we have frequently lost the ability to receive landline phone calls. 

We have never lost the ability to dial out though.

From the callers end, their phone dials and just rings and rings.

From our end, the phone does not ring and no entry appears in the HG659 call log.

SEP 8 : Our fibre connection went live.

SEP 9 : We spend the day in blissful ignorance of the grief ahead.

SEP 10 : On the night of Sep 10, Himself had tried to ring home but got no answer and called my mobile instead. This was our first indication of a problem.

SEP 11: I logged a fault with VF late morning when I tried test calling home from my mobile and noticed that the home phone did not ring. They did some things at their end and it came right, but within an hour the fault returned. VF wanted me to do another factory reset but the internet was “in use” so I agreed to do it later. They sent me a txt to reply to when I did it. 3pm I factory reset the HG659, texted VF, and it was fine the rest of the day. I unplugged the phone line from the MySky.

SEP 12 : Around 1pm I rang home and discovered the fault was back, I texted VF. 4pm I get a call from VF, they do some things and we were good again.

SEP 13 : I test dialed in the morning and the fault was back, I texted VF. I test dialed later that afternoon and it was OK again. No intervention from anyone in between the 2 calls, it appeared to have come right by itself. I text this to VF.

SEP 14 : The fault comes and goes at will. I text this to VF.

SEP 15 : The Sky man comes in the morning to replace the MySky, and asks me to reboot the HG659. The fault was present at the time and after the reboot it was gone. It was over 10 minutes before any services came back on after the reboot. But I now know that a simple reboot of the HG659 will make the fault go away. But not for long as the fault came and went the rest of the day.

SEP 16 : The fault comes and goes all morning. I text VF twice. Around 2pm I turn off the SureSignal and reboot the router (services back up in a minute). Just after 3pm I test dial and the fault is back. I reboot the router (12 minutes this time). I text VF again asking them to call me, which they do. They think it might be something their end but they dont seem at all sure so I decide to continue my own trouble shooting. Successful test dials all the rest of the day until bedtime at 10:30pm.

SEP 17 : Successful test dial at 8:15am. Unsuccessful at 11:00am. Reboot router at 11:30am (1 min). At 11:55 my sister calls my mobile because no answer ringing home phone. We were home. The router gets rebooted twice more that day.

SEP 18 : The fault comes and goes, the router gets rebooted a lot. This is how we are getting through the day now.

SEP 19 : I'm over it, I do no testing all morning, decide to have a life instead. I do text VF however to advise the issue is persisting. 3pm I replace the router with another HG659 from VF. I call VF to get it provisioned and I advise them that the problem is ongoing. I turn the Suresignal back on. Everything seems fine the rest of the day.

SEP 20 : Everything seems OK, even get a call from one of those telemarketer types (I'm starting to miss those guys). Disconnected the alarm from the phone line. VF text me to check on things, I advise, so far so good.

SEP 21 : 6AM! Brother-in-law rings Himself's mobile as no answer on home phone. I only hear about this later as I was not woken up by the home phone not ringing. 7:15am I text VF that the fault is back. By 10:00am the fault has gone by itself. 3:30pm I decide to restore my Router1 config to Router2 because too lazy to re-enter 5 port forwarding rules, big mistake, the fault re-occurs straight away. Reboot Router2 but at 4pm do a factory reset thinking that greeblies from Router1 might now be carried over to Router2. I only change the WLAN SSID and password. 4:30pm test dial OK. 7pm test dial failed. 10pm test dial OK. Go figure!

SEP 22 : 7:19am test dial failed. 8am I start typing this story. Yes I am that slow at typing. 9:14 test call fails. I haven't texted VF yet, but I will soon. I haven't rebooted the router yet but I will soon.

So now you've read my story. A problem shared is a problem halved and all that.

I'm wondering, given that incoming calls aren't even making it to the router, is there any point me continuing to test things in my house?

And has anyone come across this fault before?