biggal:

 

got a msg from VF

 

"We are upgrading all customers that are on ADSL and can get VDSL to VDSL for free. With this upgrade, we have sent out letters to everyone who is eligible for an upgrade. "

 

As suspected... guess the letter sending didnt go smooth eh?

Coil:

 

Most likely not. You will need a VDSL certified one, Generally it will limit you to 24mb/s

 

Normally the hit is actually in the upstream.

Technically speaking, ADSL splitters should work just as well due to how they are connected but YMMV.

Chorusnz:

 

With All things there's always room for improvement, From a broadband provider's point, the scenario you sated would need to go through their escalation channels as there is a conflict of thought as to were the fault lies and the potential for a charge to be passed on to a customer. Techs Are only human, we can all miss things now and again and misdiagnose the situation.

 

My personal view is that a fault should always be proven out of the Chorus network before the we start looking at other area’s ^Mike

 

Absolutely agree, Simply Don't like the fact that they tell customers you were meant to get one - Chorus also have a database of what customers have splitters installed by techs afterall.

I probably should have pointed out, cases where escalated. is more of a general training gap really.. Raising awareness to you guys too :)

sadly most of this relates around a certain contracting company (as does much of the rushed/misdiagnosed and shady jobs...).