[WXC/VFX] Torrent plan charges

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Torrent plan charges - are they correct?

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maverick

3594 posts

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WorldxChange

#137003 10-Jun-2008 13:40

Okay just a heads up on this guys,

Basically the plan is working really well and I think a lot and I mean a lot of people are really happy about it (sign ups have been huge

) , the only issue has been the new usage meter and the associated reporting traffic accounting / billing is all looking good, the basic issues here are interaction issues with databases and supplying details for the usage meter, there are a few issues that have popped up and also a couple where the useage meter interaction has caused some database issues problems and the service has gone offline.

Most if not all of this would not have been found until load serious testing which you the users have supplied us

thanks for that btw, so at this stage we are now pretty happy with were we are at , we are looking at possibly one issue that could still trip the useage meter and cause details to go offline but we think we have resolved this.

So bottom line everything is going well on this, remember we brought this to you first whilst the others will just try to copy ...

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

mushion22

297 posts

Ultimate Geek

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#137016 10-Jun-2008 14:12

davide: Why? Because geekzone is not the helpdesk. Cranz put it so well:
The WXC staff are not here as a personal fault logging service, all faults should be logged through the correct processes for any company.. I.e. contact their support team first - this is WXC's first point of contact just like any other company.

Besides, the people who fix it may well hang out here, but nonetheless, if everyone started coming to the Geekzone forums for support, then it puts more work on the technicians, cause I'm sure they have to log it through the system anyway.

Edit: No that was not a sarcastic reply. I am genuinely interested in what the WxC helpdesk had to say. :)

The WXC staff are not here as a personal fault logging service, all
faults should be logged through the correct processes for any company..
I.e. contact their support team first - this is WXC's first point of
contact just like any other company.

I for one am very
greatful for the effort and time that Mav and the WXC team put into
these forums but there job is not to sit on Geekzone (though that would
be a good job) all day looking for faults and helping users
troubleshooting issues, this is what the HELPDESK is for.

Step 1: Ring Xnet! Ask them! Rather than posting on a public forum...
ring them and establish that there is a problem with their billing or
(xyx) system... Then post and see if other people are experiencing
it...

WxCs policy is pretty clear in the stickies in this forum. Posting here is not intended to replace the help desk. However, actions speak louder than words - they cant say one thing then decide to do the other if they expect people to understand and respect the rules.

Also, this forum is not owned by WxC, I dont see any problem in people posting here for items relevant to the forum topic, which BarTender's post certainly was. Just like if I was having issues with any of the other ISPs and wanted advice from the GZ community, I would post it in the relevant ISP's forum.

Seems that maverick and the others are keen to pick up faults from here and look into them. I dont quite see why you guys are ripping into TheBartender for posting about an issue he was having. In fact, he was doing them a favour by identifying whether others had the same issue before burdening their helpdesk.

If they didnt want to use resources communicating via this site, then they wouldnt. I too respect WxC's and other ISPs' use of forums as a support and marketing tool, and I think it is up to Maverick and the others to decide when someone needs to follow a different process.

Anyway, that is wildly off topic. Seems maverick has it under control now.

maverick

3594 posts

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WorldxChange

#137041 10-Jun-2008 15:20

Let me just finish this so we can talk on the actual thread topic

,

Our policy is that this is not the official support channel even though some may think so

, however since we are so active in here we will pick up issues when they arise or check out users issues when and if we can, this has a small problem then of people coming here to report any single little thing as they assume we will action it straight away and that we are watching every little thing, this is not the case sorry, we are the most proactive people here for this so we can see why people do look here first.

Now in saying that , if we do see issues that are serious or require comment , you will see us be proactive in helping where we can but we may not respond as well, that's the chance you take in posting here this is not a replacement for the helpdesk.

On this thread we actually have you all trying to help us but in different directions , I Appreciate all the comments guys and the ones that point out that this is NOT the help desk is also very helpful in reminding people of this, but TheBartender and the others I think are aware that this is a new usage meter that has had a couple of teething issues and I think are just highlighting the fact in this thread, I don't think that they were intending it as a major issue just wanting us to be aware of it if we happened to drop by

or if other users came here they too could check to see if anyone else was having issues. at this point there are a couple of users that are looking at the meter quit.e hard and pointing out issues as soon as they see them TheBartender falls into this category, he keeps us honest

Your all just trying to help but we can we all play nice or I'm throwing my tools out of the sandpit and turning the whole internet off

, anyone notice I like to use the Emoticons a lot

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

euanandrews

1528 posts

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#137044 10-Jun-2008 15:35

Well put Maverick, couldn't have put it better myself.

I agree completly with every point (including me studying the usage meter hard)...this thread was a just a general observation, rather then a complaint or cry for help, and was never expected to replace the help desk...

Let the flame war end eh.

Pat on the back to Mav and xnet team though, as so far this issue appears to be fixed and I have no complaints.

Great work Mav

Filterer

489 posts

Ultimate Geek

#137050 10-Jun-2008 15:48

maverick: ..... I'm throwing my tools out of the sandpit and turning the whole internet off .....

ventolin

110 posts

Master Geek

#137071 10-Jun-2008 17:01

oh please don't :( i lub my interwebz

MrRex

34 posts

Geek

#137112 10-Jun-2008 19:00

Go on I dare ya lol

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

mushion22

297 posts

Ultimate Geek

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#137192 10-Jun-2008 21:54

maverick:

On this thread we actually have you all trying to help us but in different directions , I Appreciate all the comments guys and the ones that point out that this is NOT the help desk is also very helpful in reminding people of this, but TheBartender and the others I think are aware that this is a new usage meter that has had a couple of teething issues and I think are just highlighting the fact in this thread, I don't think that they were intending it as a major issue just wanting us to be aware of it if we happened to drop by or if other users came here they too could check to see if anyone else was having issues. at this point there are a couple of users that are looking at the meter quit.e hard and pointing out issues as soon as they see them TheBartender falls into this category, he keeps us honest

You sure do like them long sentences

No problem with turning ur intarwebs off... I think some of the guys in the IRC channel need to get out more anyway

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