Why we are leaving Vodafone after 10+ years (home broadband)

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Demeter

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#2009901 8-May-2018 12:37

surfisup1000:

Demeter:

A combination of automated system event and human error is usually at fault.

But, this stuff is picked up during business case testing .

It is not like the request was an unusual one.

Perhaps. As it isn't really my place or area of expertise to speculate on the why and how, I can simply try to help remedy the situation, and so have passed on the detail to those who can help.

jnc77

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#2011650 9-May-2018 12:45

Perhaps. As it isn't really my place or area of expertise to speculate on the why and how, I can simply try to help remedy the situation, and so have passed on the detail to those who can help.

Can you pass them on again please :), no-one has contacted me.

Demeter

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#2011656 9-May-2018 12:52

I've pinged them again. The request still seems to be in the queue. I will update as soon as they've replied to me!

dejadeadnz

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#2012976 9-May-2018 21:34

You know you're dealing with a company which is a special kind of useless when there's been a thread detailing its utterly callous approach towards a paying customer on a high traffic website for days, and someone within the company is pushing the issue on behalf of the customer/stakeholder, and even the company rep is getting no replies from the people she needs to hear from.

VF is just insufferable.

jnc77

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#2013904 11-May-2018 11:20

Demeter:

I've pinged them again. The request still seems to be in the queue. I will update as soon as they've replied to me!

Still no answer ? How can it take this long ? My phones been disconnected a week now.

Demeter

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#2013958 11-May-2018 11:37

I got a reply from the team this morning, but tbh, it wasn't what I wanted to hear so won't go into the details. I have someone a bit more knowledgeable than me looking into this now.

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jnc77

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#2013985 11-May-2018 12:34

Demeter:

I got a reply from the team this morning, but tbh, it wasn't what I wanted to hear so won't go into the details. I have someone a bit more knowledgeable than me looking into this now.

Thanks Demeter,

Just got a txt from new provider saying port is going ahead after 1pm today. So fingers crossed this is resolved now. Thanks for your help.

And as I have told my new provider - maybe tell the sales / retention team - to inform customers that are transferring their landline to or from another provider about when they need to port the number to avoid disconnection. Would save everyone involved a little hassle :)

Thanks again.

Demeter

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#2013991 11-May-2018 12:44

Great, glad to hear it's on track now. Apologies again for the hassle, it definitely isn't how this should have gone.

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