drajk:

Gamefreaks:

ahmad: I have ALWAYS thought it stunk that Prepaid customers CANNOT get an itemised bill on request.

It's not that they don't have it.

Why shouldn't we be able to request a list of charges? Even if it was only accessible online?

Wow based on other things I've read you really don't like Vodafone huh?
BTW based on experience itemized billing is NOT available for prepay customers and if it was it would cost VF more money - which no doubt they would pass on to you as a customer. Prepay is the bare basics way of doing things. Want full service? Get a contract, they spend more money and as a result get more perks out of the arrangement.

Actually Vodafone Australia do provide online prepay account detail and I'm sure most people remember the billing system downtime last year when VFNZ and VFAU were apparently aligning their billing systems ==> surely it would not be difficult for them to adopt the same information provision levels as VFAU.  One would think that with the introduction of charging for customer support calls it would only be fair for Prepay Customers to be able to see where their credit has been used before calling 777. If the billing system is robust and works correctly you would think that VFNZ would have nothing to fear by making the information available as it should reduce the need for unnecessary support calls.

I think considering that we prepay customers pay up to $1.39 per minute to call out, which is one of the highest rates in the world, that they can show how they are billing us. It is not rocket science.

We're really sorry an error on 10/7/08 meant u were charged to call 440, which should have been free. We've fixed the error and credited your mobile $0.57.

We're really sorry an error on 10/7/08 meant u were charged to call 440, which should have been free. We've fixed the error and credited your mobile $0.49.

tomachi: Hey dude, wow that is pretty poor results. I saw that TXT as well and was very shocked to find them charging $1 to call customer service. In fact, this was really the straw that broke the camels back for me, and as a result I have created a Google Group website for everyone to vent their spleen:

http://groups.google.com/group/why-vodafone-nz-sucks

Hope everyone enjoys the group... post away!

manhinli: Great... I've been flown another credit / apology TXT, this time for $0.67

I got the single txt, although I did get the credit last night too, which also renewed my next top up date. At least they have put things right in the end  . I was a bit of an embarrassment for them though, and shows you have got to keep an eye on them.

JoeBloggs: You can't get an itemized report via that system.

Please note:

1. Charges are rounded up to the nearest cent inclusive of GST.
2. This is a statement of call records. The statement is not and in no way constitutes a tax invoice. Please do not pay.
3. Account balance displayed is indicative only and may not include all charges.
4. Your call details for the past two months are only available online here at My Account.

JoeBloggs: At present the [VFNZ] billing system is only set up for account customers and it would cost a couple million to set it up for prepay. They just don't see the need, especially since now those pesky prepay 'missing credit' requests will be weeded out with a $1 charge.