Would it go to anyone who could make a difference with the way they do things though? That's the question.

From seeing all the threads on this forum about Vodafone, by my reckoning about 95% of the problems are due to the staff in their overseas call centre either not doing things right or simply not knowing what to do - eg, telling people to call Chorus to do stuff directly, which is not right and they should be doing it. But what are Vodafone doing about making it better?

For his part, I feel Jason has tried a lot to make things better, and I say good on him for making an effort. But as long as their call centre continues to make mistakes, especially over what should be relatively simple things like changing plans or ordering services/equipment, I don't feel their service will improve. Their most recent ratings in Consumer were really bad. Remember a time when you could call Vodafone and you'd get someone based in NZ, who knew what they were doing, understood your request, and would just do what you asked/needed them to? You'd hang up the phone and it would all be done and done correctly? I certainly do, and it wasn't that long ago, either.

It's awesome Jason comes on here and offers to help people, how may CEO's do that? Simon Moutter never came on here and offered to help customers, that I know of. But my point is if the staff knew what they were doing and did what they should do, he shouldn't need to come on here to fix up mistakes they've made. They should get it right, or call customers back when they've got it sorted out (and I mean actually call customers back, not say they will and then forget about it for 3 days in the hope the poor customer who is waiting for an answer does the same thing).