Upgraded to Vodafone FibreMax but not getting the speeds expected

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › Upgraded to Vodafone FibreMax but not getting the speeds expected

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4792 posts

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#2754361 3-Aug-2021 12:12

NickR1:

Just for everyone's knowledge - the OP is on the correct 1000/500 plan.

Are they also on the correct "Consumer Max-500-2.5-2.5" (or similar) LFC input service?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

nztim

3815 posts

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TEAMnetwork

Subscriber

#2754363 3-Aug-2021 12:15

Did OP test VLAN10 directly to ONT?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

NickR1

91 posts

Master Geek

One NZ

#2754364 3-Aug-2021 12:16

Talkiet:

Are they also on the correct "Consumer Max-500-2.5-2.5" (or similar) LFC input service?

Cheers - N

Yup. They're on the right profile on both the VF and LFC sides.

halper86

547 posts

Ultimate Geek

ID Verified

#2754563 3-Aug-2021 16:23

Test using VLAN10 as others have said: setup DHCP for WAN in network settings, check VLAN10 is enabled, no need for authentication as it is IPoE, your PC should say you are connected to the internet

Mershroom

17 posts

Geek

#2755040 4-Aug-2021 13:16

Straight into ont results

wratterus

1687 posts

Uber Geek

#2755041 4-Aug-2021 13:17

Use the windows 10 app rather than the browser.

Edit - but those speeds prove it's your router causing the primary issue. You should still see better speeds than that though, but it's almost certainly going to be your computer, not something external.

michaelmurfy

meow
13243 posts

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#2755042 4-Aug-2021 13:17

Which means the problem is with your router...

Seriously get a Vodafone Ultrahub and call it a day.

Michael Murphy | https://murfy.nz
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Mershroom

17 posts

Geek

#2755059 4-Aug-2021 13:59

Thanks, team

Obviously, the Nighthawk is limiting the factor here. However straight ONT testing I would have hoped for more.

I'll probably grab an ultra hub off Trademe then ...

wratterus

1687 posts

Uber Geek

#2755061 4-Aug-2021 14:02

Did you test with the Windows 10 app rather than the web browser?

yitz

2075 posts

Uber Geek

#2755064 4-Aug-2021 14:14

I don't think the Windows PPPoE driver implementation can do full gigabit reliably.

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#2755066 4-Aug-2021 14:19

Not using PPPoE.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Talkiet

4792 posts

Uber Geek

Trusted

#2755068 4-Aug-2021 14:32

You mentioned you tested with a Huawei 659 as well - and that definitely can do full speed... Still odd.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

yitz

2075 posts

Uber Geek

#2755070 4-Aug-2021 14:37

Spyware:

Not using PPPoE.

Whoops missed that.

Mershroom

17 posts

Geek

#2755075 4-Aug-2021 14:47

Ok ok … wow what a journey this has been. So I did a factory reset on the nighthawk, manually configured it removing any extras like networking shares, USB, etc and tested again to find I hit close the 500 speeds, which is what I got when testing straight to ONT.

Tested with the speed test app and got

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#2755078 4-Aug-2021 14:51

To summarise:

No fault found.

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