We almost have the situation resolved. Nobody mentioned that my Aunt's existing phone hardware may not work with the new landline. Old landline was copper, whereas new landline is VoIP. After Jason got involved somebody called us and explained that the existing phone hardware may not work as we are now on a VoIP service. Vodafone has kindly offered to supply replacement phone hardware, which will hopefully get delivered tomorrow.
At least you're making some progress, pity this wasn't all sorted on the first call though. Hopefully you can get it all resolved shortly.
The new phones arrived yesterday, and after some configuration of the landline account by Vodafone, everything worked correctly. Problem finally solved. Took almost a month after my initial call. We are grateful that NZ Vodafone got onto solving this problem, and supplied the new phone hardware at no cost to my aunt.
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