Speaking to a Human at Vodafone

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Twincamr2

108 posts

Master Geek
+1 received by user: 17

#2994207 10-Nov-2022 06:44

MaxineN:

St1ick:

Since no one has, @MaxineN or @NickR1?

Thanks for the tag.

I have PM'd op for all of the details plus some security stuff towards my work email.

Apologies we didn't get back to you nor did we get this right first time and that our IVR system wasn't working right for you.

Thanks to both @NickR1 and @MaxineN for getting back to me quickly. Hopefully you'll have better luck than me! :)

Twincamr2

108 posts

Master Geek
+1 received by user: 17

#2994208 10-Nov-2022 06:46

St1ick:
farcus:

Kogan mobile has identical coverage since they use Vodafone towers

Yeah like Kogan Mobile would have any better support than this...

I did consider this, but yeah... I'd be worried about going from the frying pan to the fire. Devil you know etc. etc.

Twincamr2

108 posts

Master Geek
+1 received by user: 17

#2994210 10-Nov-2022 06:50

quickymart:

Vodafone's inferior customer service strikes again 🙄 this is pretty poor, being charged for something not even being used. I wonder how they got the OP's card number in the first place if he never gave it to them?

To be fair to Vodafone (!) I was technically using what I was paying for, I just didn't authorise it, wasn't using enough of it, and had no way of stopping it. Also I did give them my card number - I guess it's bad form, but I saved my card with them to make manually topping-up easier each time.

EDIT: sense

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