[TelstraClear] Telstraclear migrating accounts and terminating DSL for 5 days?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Telstraclear migrating accounts and terminating DSL for 5 days?

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spacedog

482 posts

Ultimate Geek

#343286 19-Jun-2010 18:46

quickymart: Lol, typically awesome job from TCL.

As an aside, what happens if you call from a landline with no voicemail? Does it just ring into oblivion?

I tried that at my friends who are on Orcon and don't have voicemail and use an answering machine...after about a dozen rings it eventually dumped them into the telecom message exchange.

Nifty, huh?

spacedog

482 posts

Ultimate Geek

#343411 20-Jun-2010 11:11

Still can't ring in. Telstraclear faults has advised it's a Sunday and so they don't have a technician to work on this problem because it's the weekend. Say's they will start working on it again on Monday.

tick-tock, tick-tock.....

quickymart

13932 posts

Uber Geek

ID Verified

#343495 20-Jun-2010 17:45

Uh, what? When I was working there they fixed faults on Sundays. I'd hope you're angling for a decent credit after all of this.

spacedog

482 posts

Ultimate Geek

#343548 20-Jun-2010 21:25

Yeah, I reckon they owe me a credit for all my time troubleshooting this one. Or they can put me on the payroll....I could use some of that snazzy network diagnostic gear ;)

Will report back once it has been restored.

spacedog

482 posts

Ultimate Geek

#343812 21-Jun-2010 16:10

I'm realizing that it would be nice if you could edit your own messages or the title of the posts on the forum (if you are the OP)....but anyways....

Sooo....good news is it is finally resolved. The switching has been corrected and now it is possible to receive phone calls on the landline that was effected.

Total downtime on the incoming call problem was just under 4 days. I suspect they had to get Telecom involved to a certain degree and that might have accounted for part of the long delay in resolving this issue. Still...that does seem a bit long'ish to sort it out....and cost me some minutes on my mobile phone bill as that was the only way I could reach that house while the problem was present.

In fairness to Telstra the manager who took responsibility and oversight of this matter was polite, conscientious, sympathetic and thorough in monitoring and seeing this escapade through to the bitter end. It is nice to see someone take 'ownership' of a problem, rather than 'delegate' the problem. He is also offering us some credit against our account to offset the lost service and frustration.

Guess that wraps this one up for now. The loss of service and time it took on the phone was not really acceptable or pleasant and I think it could have been identified/handled/resolved in a smoother fashion for everyone involved, but they owned up to the problem and have made the effort to make things right.

Hopefully they will have identified some of the shortcomings of these upgrades and procedures and will spare some other customers having to go through similar dramas.

Case closed.

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