We called Telstraclear to report the fault and were told that the account is being migrated from a legacy plan to a new plan and they had to turn off our DSL service and we won't have internet again for another 5 days.
Does this sound right? We received no warning or notification about our service being disconnected.
Since we work from home and rely on email/internet access to do our business this is unbelievably crippling.
We're back on hold with Telstra as I type this email because we just can't believe that what the phone rep told is true.
Shutting us down for 5 days? With no warning? That's insane!!!