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robbyp:I see where you are coming from, in terms of their fibre network, which in general is better than ADSL. If their pricing was lower and they didn't charge so much for 1GB of extra traffic I would look at them. They shouldn't be charging anymore than $1 per GB However their service history does concern me. I have been hearing compliants about their service for over 5 years.
Their prices are higher than others, but you "get what you pay for" in terms of performance.
To me, I'd much rather have awesome performance all the time and have to deal with the nightmare helpdesk once or twice a year, than to have terrible performance but know that someone will pick up the phone straight away when I call.
I think that's the reason they mostly get away with their pisspoor service, because you don't really have to ring in that often (this is highly subjective of course!)
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