So I've been bitten by the same fault many others have been bitten by in recent years, one that TelstraClear don't seem to want to be bothered fixing. I guess it just goes in the "Too Hard!" basket or maybe the "we don't actually care about our customers" basket.

I rang up at 6:05pm to talk to them about moving house. I'd seen on their website that they close their call centre at 7pm but thought that'd be plenty of time, even for TelstraClear. How Naive!

After talking to the automated aggravation-increasing device I managed to get put through to the "house moving" queue. 15 minutes later a lady answered (she was nice and friendly) and she told me that yes, she could move my call into the house moving queue. Why I'd had to speak to the Robot-of-annoyance earlier I don't know, nor I doubt do TelstraClear.

I waited on the phone for 40 minutes on hold, until come 7pm I got rung through to the "Sorry We're Closed!" line and hung up on.

What the hell TelstraClear? If I'd run from 6:45pm onwards I'd almost understand. But if you're going to take my call at 6:05pm, have a human speak to me, you really should follow through and let me speak to someone. At the very least you could put me through to someone who could take my name, details and get someone to call me back the next day.

TelstraClear's non-existant customer service have been their one outstanding fault for the last 5 years. It'd be nice if someone could fix it, surely it's not that hard. I can ring ASB and speak to a person in 30 seconds and have a change of a address done in about 3 minutes. TelstraClear can't even start the process off in 60 minutes.

Tim