[TelstraClear] Telstraclear 100Mbps- when is it going to be available?

Forums › One NZ (including Farmside) › [TelstraClear] Telstraclear 100Mbps- when is it going to be available?

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#523319 19-Sep-2011 23:35

So far TCL have used it to advertise their capability (smoke and mirrors marketing as usual). They wont use it until they have to compete with UFB. I guess when they only cover part of the country their is no point.

DonGould

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#523634 20-Sep-2011 16:54

TinFoilHatOn - it's a smoking gun to take customers off Telecom and retain customers on HFC.

In my limited tinfoil hat view, Telecom isn't going to over build Telstra to give you 50/30 where Telstra has HFC because Telstra already has 70% of the market in those areas.

Telstra could react by turning on 50/30 on their own network which would cause telecom to have to push more capacity in which they also have to resell to other providers. So that doesn't make sense for either company.

Telstra want Telecom to focus on areas where Telstra doesn't currently have network, first.

This gives Telstra a chance to take more business off Telecom in the off net areas without loosing business in the profitable 'on net' areas.

So the consequence is that as consumers we don't get faster speeds because that's not what the network was built for.

If Telstra hadn't built the D3 network then Telecom may take aim at the HFC areas first as this is where the user demand is for higher speeds.

It's like a game of chess.

If Telstra turn on the D3 network they'll have to buy more SCX capacity and upgrade the cache farms to deal with the much higher BIR.

Let's remember that when you have 100mb v's 15mb you can suck your data much harder in a shorter time which means you'll start pulling more data all at once rather than spreading it out over time.

HFC must be just about written off by now, where as they have to pay Telecom for access to the fibre. So the last thing they want to do is loose HFC customers to fibre.

....but anyway.... what do I know? I'm just a tinfoil hat wearing customer.

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TelstraClear

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#523646 20-Sep-2011 17:31

Hi everyone. This is the latest:

TelstraClear’s hybrid fibre-coaxial (HFC) network can operate in excess of 100Mbps and currently does carry traffic at these high speeds. We completed a successful trial at 100Mbps earlier this year. The trialists were offered an extension of the trial (being retaining the 100Mbps service while paying the same as our Warpspeed 120Gb service. Two of the trialists accepted this offer.

The trial was successful but the short-term demand for a residential high-speed service did not make it commercially-viable at that time. Since then demand has increased and we are developing a 100Mbps package that we believe will provide exciting services for the market.

The details, including timing and price, are yet to be determined; however we expect to be able to release further details before the end of the year. We are committed to providing our cable customers with market-leading high speed broadband products and services that meet their needs, while maintaining our current exceptional standards of quality and reliability.

Gary

Screeb

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#523648 20-Sep-2011 17:41

TelstraClear:
however we expect to be able to release further details before the end of the year.*

*2012

DonGould

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#523815 20-Sep-2011 23:26

TelstraClear: The details, including timing and price, are yet to be determined; however we expect to be able to release further details before the end of the year.

New equipment exists in the network, which we are paying for on our existing plans using the old equipment on the old speeds.

At the same time when asking about quota allocations on HFC we're told 'watch this space'.

So you can give customers on the Telecom network more data and more value, but not at the same time on the Telstra network which we are paying for?

We are committed to providing our cable customers with market-leading high speed broadband products and services that meet their needs, while maintaining our current exceptional standards of quality and reliability.

Seriously, have you reviewed the threads in this forum today?

* Usage meter questions
* TBox issues
* Rate limited issues

A decade ago I put up with Telstra having issues with BRAS systems... in the past 12 months I've had to put up with hours of BRAS outage while it collects the links back at 500 an hour....

This year I had to run cables over roofs to some of your customers just to get working phone lines for EFTPOS because the decades old Telecom network proved more reliable than your almost new cabinet based network, after the Christchurch earthquake.

I've had to contact people though back channels in your NOC to get urgent attention on "fibre carrying" parts of your network to avoid loosing service in suburbs after front line help desk only wanted to know my account number before noting the issues, refused to follow it up and refused to make contact to confirm that resources were available to fix said problem.

What was even more insulting was being told by NOC staff that network might call lawyers (because your company has in the past) if I attempted to fix the fault myself to prevent many thousands of homes loosing service and tens of thousands of dollars of damage to your network! (This despite the fact I've been working with cables for 20+ years myself)

With all due respect, if you want to turn the tide of loosing customers then pick a sensible price point ($100 for 40GB for 100/10 and either $150 for a D3 modem or a 12 month contract) and turn it on and do it by Friday, not the end of the year!

Then write 100/10 plans for 100GB, 250GB, 500GB and 1000GB, also at sensible price points to raise your ARPU.

Then start delivering some value added services that customers actually want and will pay money for in a meaningful way that are leading edge, cool and interesting as we've seen Orcon, Xnet and others bouncing into the market with. BoB, FetchTV, Online backups, I could go on and on and on... but seriously, your company needs to start to sell the "junk in the trunk" and support it locally with great Kiwi customer service (God is that not a message that 2Degress have just hammered home!!!) or you can stand back and watch while we just leave in droves and abandon the dream that started 25 years ago!

Let's cut the spin doctor stuff and get focused back on the core value of delivering New Zealanders top value for money services that puts the companies competitors to shame.

Ps: I might point out my understanding of the reason Enabled was started in Christchurch was because of just how much Telstra really really rubbed the council up the wrong way. Your own staff moved to help set it up and I'm told it took 12 years for TC to deliver 280 connected fibre buildings, took Enabled 12 months to get 300.

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1080p

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#523909 21-Sep-2011 10:11

TelstraClear: "...but the short-term demand for a residential high-speed service did not make it commercially-viable at that time."

Again with the apparent lack of demand. How can you accurately judge demand when no one - barring members of your trial - were offered the service?

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#523922 21-Sep-2011 10:26

I was on the trial and would have happily continued with the 100 speed. All my replies tho (to the surveys) were adamant that the data caps were what had to increase. When I was offered at 120 it was better to stay on 90 and pay over cap if needed there was zero benefit to moving to 120.

Zeon

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#523928 21-Sep-2011 10:37

TBH Telstra should be looking at business users as most would be willing to be paying double going rates for faster speeds, makes little difference in their costs....

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#523929 21-Sep-2011 10:38

DonGould: Then start delivering some value added services that customers actually want and will pay money for in a meaningful way that are leading edge, cool and interesting as we've seen Orcon, Xnet and others bouncing into the market with. BoB, FetchTV, Online backups, I could go on and on and on... but seriously, your company needs to start to sell the "junk in the trunk" and support it locally with great Kiwi customer service (God is that not a message that 2Degress have just hammered home!!!) or you can stand back and watch while we just leave in droves and abandon the dream that started 25 years ago!

I would go back from Telecom to a TelstraClear HFC connection if it offered 100mbit with online backup at the right price (with the backup/restore traffic zero rated).

freitasm

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#523941 21-Sep-2011 10:45

I currently use Crashplan (fter using Mozy Backup) and have about 140GB stored in the cloud. If they had a decent priced local backup option, with zero rated traffic to the backup server, that would be very welcome...

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#523945 21-Sep-2011 10:47

graemeh:I would go back from Telecom to a TelstraClear HFC connection if it offered 100mbit with online backup at the right price (with the backup/restore traffic zero rated).

G, the applications are there for the taking.

The Australian Government spent $25 million dollars to understand this stuff (and a few other things) before it finally signed off on $43billion dollars of build.

New Zealanders are rich content producers but do not have support from the telco sector. Both Telstra and Telecom could support content development but don't.

Facebook, Twitter, online back ups, online technical support, the applications go on.

They all require high speed uplink speeds - something that neither carrier provides.

They could provide it today by just turning on software - but refuse.

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#523950 21-Sep-2011 10:53

freitasm: I currently use Crashplan (fter using Mozy Backup) and have about 140GB stored in the cloud. If they had a decent priced local backup option, with zero rated traffic to the backup server, that would be very welcome...

Yes. I have been testing CrashPlan servers here and have talked with CrashPlan (Code42) in the US about exactly this because they have both good software and a good business model.

CrashPlan have a growing number of partners in Australia now which they have been working closely with.

I think CP do understand the limitations in our market.

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Ragnor

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#523978 21-Sep-2011 11:51

DonGould:

They could provide it today by just turning on software - but refuse.

I agree that Telstraclear's rollout of new things is super slow but they can not just offer it today by just turning on software.

There is a reason new services go through internal beta/trial, then invited users beta/trial and then general release.

For a general release all staff (sales, customer service etc) must be adequately trained, new modem stock has to be in place, domestic and international bandwidth needs to be increased, core switches and routers need to be able to handle increased throughput etc etc etc.. see Orcon Genius for this done poorly (overloaded customer service, and loads of problems).

Right now it's clear that Telstrclear don't see the cost of the above ^ as worth it yet, given projected demand. Personally I think they are wrong and it's sad the tech is there and they aren't using it.

However, anything like this for a large company is a much bigger undertaking than you claim Don.

These numbers might be out of date but Telstraclear have something like ~1500 staff, ~400,000 customers (~70,000 on cable)... think about it...

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#523992 21-Sep-2011 12:11

1080p:
TelstraClear: "...but the short-term demand for a residential high-speed service did not make it commercially-viable at that time."

Again with the apparent lack of demand. How can you accurately judge demand when no one - barring members of your trial - were offered the service?

Probably by asking a whole bunch of people something like:

“would you be willing to pay $xx more to get this 100Mbps high speed service?” Yes/No.

Then extrapolating that research out to work out how many people might buy it overall. Properly randomised, you only need to survey around 100 people to get a +/- 4% margin of error at a 90% confidence level (if my memories of stats class are right).

If the number of people who say yes at various price points isn’t enough to justify the cost of launching the product, then you don’t launch the product.

You only need to look at the truenet thread “do people want faster speeds” to see that most people (even on this forum where internet super-users are overrepresented) don’t have the desire to pay anything extra for the much higher speeds.

DonGould

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#523996 21-Sep-2011 12:16

Ragnor: However, anything like this for a large company is a much bigger undertaking than you claim Don.

You're right Ragnor.

This is the reason why we really need a much greater number of small players and less big ones with more market choice.

I do understand that the government regulators understand this and that's why the focus on UBF and getting more providers into the market.

D

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