[TelstraClear] Management of Broadband Quotas

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Management of Broadband Quotas

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Zigg

386 posts

Ultimate Geek

#485643 25-Jun-2011 00:23

Hammerer:
eXDee: People paying $30 for a 25gb block where only a few hundred MB gets used is easy money.

Ragnor: Telstraclear's data pack system is annoying, with 10GB or 25GB packs if you go 1 GB over you end up paying for 9GB or 24GB you didn't get to use.

loganjames: The "Additional Blocks" of data is the exact reason why I left.

Nothing worse than checking your cap, seeing you have 3Gb available, download 2Gb, suddenly you're 2Gb over your cap because the meter was not realtime.

Worst part is you now have 23Gb to use in 12 hours before the month rolls over!!!

I don't understand why people are talking about having to buy a 10GB or 25GB pack when they go over their TCL plan. This is not the case for HomePlan (ADSL), InHome (cable), BizBroadband, and BizNet which all have pack sizes between 0.5Gb and 2GB.

??
It is the case:

http://www.telstraclear.co.nz/residential/homeplan/packages/broadband.cfm

1GB $4 / 3GB $7 / 10GB $15 / 25GB $30

So if you're on the 25GB plan, and go slightly over they bung on another 25GB for an additional $30... and you generally don't get time to use a fraction of it.

I notice Telecom now offer 40GB (Total Home) for roughly the same price as TC offers 25GB (HomePlan), and they've bumped the speed up too. TC ADSL is looking less and less attractive.

loganjames

272 posts

Ultimate Geek

#485646 25-Jun-2011 00:29

Vodafone just emailed me, 50% increase in my cap as of 1st july

http://www.vodafone.co.nz/broadband/broaderband/

MrMistofeles

66 posts

Master Geek

#487024 28-Jun-2011 17:17

jtbthatsme: Of course if you upgrade or downgrade your plan with Telstra your data resets overnight giving you a whole new lot of data to use.

Do not quote me on prices but here's a example that I often used (again not real prices)

50gig price $80 you use 51 gig in 15 days they will charge a block at $2.95 which I believe is 2gig for the larger plan. You ring Telstra and say you want to upgrade to the next plan 80gig (costs $120) you get billed the last 10 days at the new rate but those last 10 days will give 80gig to use.

Over the month you would be charged as follows 50% of the 50gig plan + 50% of the 80Gig plan + the 1 $2.95 data block. You get 132 gigs worth of data for $102.95 which is a lot less $$$ for a lot more data. This obviously works if you downgrade too.

The downside of this is that you can only change your plan once in a billing period.

Hmm this seems too good to be true. A billing period is the calendar month right?

I'm on cable, so theoretically I could cycle between the $70 40gig plan and the $96 60gig plan, change plan at the half way point of each month (i.e. once per billing cycle) and get 100Gb each month for $83? Even less if you manage to spend the greater portion of the month on the smaller plan.

Is this correct?

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#487045 28-Jun-2011 17:55

Billing period is different for each customer. Yes your theory is correct, but TC will see what you're doing and stop you eventually.

WellingtonBoy

44 posts

Geek

#491309 9-Jul-2011 00:01

WellingtonBoy:
It's happened again.

I was careful to monitor my Internet usage.
I paid attention to the email from TCL about reaching 80% of my quota.
I monitored the TCL usage meter multiple times on the last day of my period, to ensure I didn't exceed my monthly quota.
And I stopped surfing well before Midnight, to avoid the hours being carried into my next cycle again, due to delayed processing.

BUT... despite taking all these precautions, the TCL Usage Meter advises that I exceeded my monthly quota (again)

Not happy.

To be fair to TelstraClear, when my bill arrived, there was no charge for extra usage, even though their usage meter indicated I exceeded my quota.

I'm still unhappy about their monitoring tools and inability to use my broadband entitlement without exceeding it, but in this instance, for some reason, TCL did not charge me.

CapBBeard

211 posts

Master Geek

#491318 9-Jul-2011 01:01

WellingtonBoy:

To be fair to TelstraClear, when my bill arrived, there was no charge for extra usage, even though their usage meter indicated I exceeded my quota.

I'm still unhappy about their monitoring tools and inability to use my broadband entitlement without exceeding it, but in this instance, for some reason, TCL did not charge me.

That's interesting, that's exactly what happened to me. Sounds like there probably is some sort of grace value. How far over were you?

WellingtonBoy

44 posts

Geek

#492460 12-Jul-2011 14:21

CapBBeard:

That's interesting, that's exactly what happened to me. Sounds like there probably is some sort of grace value. How far over were you?

Couple of hundred meg.

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RmACK

196 posts

Master Geek

#500376 1-Aug-2011 15:07

WellingtonBoy:
To be fair to TelstraClear, when my bill arrived, there was no charge for extra usage, even though their usage meter indicated I exceeded my quota.

I'm still unhappy about their monitoring tools and inability to use my broadband entitlement without exceeding it, but in this instance, for some reason, TCL did not charge me.

I'd be interested to see whether this is indeed a grace period or not.

Just to complicate matters, I also did not have charges on my last bill (during July). We, however went over cap by several 2GB blocks so should have had excess charges. Today I received a letter saying that there was a billing software error and they would put them on our next bill. (We've had the excess charges applied correctly every other month this year)

Morph

190 posts

Master Geek
Inactive user

#500504 1-Aug-2011 18:37

RmACK:
WellingtonBoy:
To be fair to TelstraClear, when my bill arrived, there was no charge for extra usage, even though their usage meter indicated I exceeded my quota.

I'm still unhappy about their monitoring tools and inability to use my broadband entitlement without exceeding it, but in this instance, for some reason, TCL did not charge me.

I'd be interested to see whether this is indeed a grace period or not.

Just to complicate matters, I also did not have charges on my last bill (during July). We, however went over cap by several 2GB blocks so should have had excess charges. Today I received a letter saying that there was a billing software error and they would put them on our next bill. (We've had the excess charges applied correctly every other month this year)

I have never heard of one tbh , I do know info here and there on this issue but what I can say on this issue I am not sure.. On my old adsl tho i did have a 25gb overusage block of "32mb" ..

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