When a broadband customer uses up their monthly quota, TelstraClear should allow the account holder to choose how this is handled. The current approach works strongly in TCL's favor.
TCL customers are automatically charged for "additional blocks" of broadband usage. However, I want the option to pre-approve my additional blocks BEFORE they're used. ie: I want the right to use up every single bit of the broadband usage I paid for, without any risk of additional charges. I paid for it, so let me have what I paid for.
Problem: The TCL usage meters are not accurate enough (or sufficiently real time) for customers to use their full entitlement without exceeding it. This forces customers to stop their broadband usage earlier, to safely avoid hitting their quota, if they wish to remain within their plan.
If most TCL customers doesn't use part of their entitlement each month, to stay within their plans, over time that ends up being a huge traffic and financial saving for TCL. No wonder they like the currently automatic "additional block" charges.
Furthermore, once you start using "additional blocks", the TCL metering tools are not accurate or timely enough to prevent you moving into the next block, so customers watching their usage can't use the additional block(s) freely either.
Does anyone else feel frustrated by their inability to fully use their broadband quota without exceeding it?
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