Vodafone free Facebook not free?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone free Facebook not free?

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2385 posts

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#494702 18-Jul-2011 13:47

johnr: Thanks to you been so rude and your rude reply could not even say sorry I have no more value to add,

This is why official people that can do something will steer away cause of users like yourself

John

Well I am not getting any value! You supplied me with incorrect information and I had to correct you as to the T&C for the free facebook/twitter data. The information you are supplying us is similar to the kind of information customers receive daily when calling the vodafone halldesk (everybody is misinformed and there are so many different stetements), and to top it off calling the helpdesk costs a dollar just to connect! For incorrect information (see my gripe?)

My 2cents should have been directed at Vodafone and should not have been directed at you! I like everybody else appreciate being able to log into these forums and at least get some information. Sure, one does not always receive the correct information straight away, but in the end problems normally do get solved.

Maybe its time Vodafone as a company employed somebody to actively help out on these forums. And not rely on their own employees to just do it in their own free time. At the end of the day, its not fair on you either.

NonprayingMantis

6434 posts

Uber Geek

#494705 18-Jul-2011 13:49

I thought Voda stopped charging a dollar for helpdesk calls ages ago?

johnr

19282 posts

Uber Geek
Inactive user

#494711 18-Jul-2011 13:51

BraaiGuy:
johnr: Thanks to you been so rude and your rude reply could not even say sorry I have no more value to add,

This is why official people that can do something will steer away cause of users like yourself

John

Well I am not getting any value! You supplied me with incorrect information and I had to correct you as to the T&C for the free facebook/twitter data. The information you are supplying us is similar to the kind of information customers receive daily when calling the vodafone halldesk (everybody is misinformed and there are so many different stetements), and to top it off calling the helpdesk costs a dollar just to connect! For incorrect information (see my gripe?)

My 2cents should have been directed at Vodafone and should not have been directed at you! I like everybody else appreciate being able to log into these forums and at least get some information. Sure, one does not always receive the correct information straight away, but in the end problems normally do get solved.

Maybe its time Vodafone as a company employed somebody to actively help out on these forums. And not rely on their own employees to just do it in their own free time.? At the end of the day, its not fair on you either.

$1 charging was removed over 12 months ago

Klipspringer

2385 posts

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Inactive user

#494716 18-Jul-2011 13:56

johnr:
BraaiGuy:
johnr: Thanks to you been so rude and your rude reply could not even say sorry I have no more value to add,

This is why official people that can do something will steer away cause of users like yourself

John

Well I am not getting any value! You supplied me with incorrect information and I had to correct you as to the T&C for the free facebook/twitter data. The information you are supplying us is similar to the kind of information customers receive daily when calling the vodafone halldesk (everybody is misinformed and there are so many different stetements), and to top it off calling the helpdesk costs a dollar just to connect! For incorrect information (see my gripe?)

My 2cents should have been directed at Vodafone and should not have been directed at you! I like everybody else appreciate being able to log into these forums and at least get some information. Sure, one does not always receive the correct information straight away, but in the end problems normally do get solved.

Maybe its time Vodafone as a company employed somebody to actively help out on these forums. And not rely on their own employees to just do it in their own free time.? At the end of the day, its not fair on you either.

$1 charging was removed over 12 months ago

Good to know. Could have sworn though the last time I called them in September I had to pay a $.

savag3

188 posts

Master Geek

#494758 18-Jul-2011 14:54

This thread sounds pretty similar to this
Maybe someone should tell the ComCom about this?

stevehall

36 posts

Geek

#495311 19-Jul-2011 15:16

I would go as far as saying Vodafone are worse than hopeless in clarifying this.
I emailed to get the 100% correct answer, and they have told me one thing, and pointed me to a website which says the opposite.
There has been charges for viewing facebook photos, no download of app has been done, no update to app, and no status message notifications, (even if there has been, we should not be talking MB's of data to tell me someone has replied to a post)

Their reply is below

Thanks for your email.

Correct, facebook for iphone is not covered this offer because this is an
application to your iphone, and any applications that are downloaded via
apple, if they are applications that do require updates via the internet
e.g notifications, messages from friends, comments then standard Data
charges will apply..

This site is for standard applications
http://www.vodafone.co.nz/specials-promos/nonstop/nonstop-facebook-and-twitter.pdf

Feel free to contact our iphone support team on 0800 921 021 for further
clarification.

Kind regards

Sally
Email Specialist | Vodafone NZ | www.vodafone.co.nz/help

On the website Sally has give it clearly says

Nonstop
Twitter
and Facebook
This list shows you what
actions count towards
your data allowance
(metered) and which ones
don’t (unmetered

and below is

Unmetered

Access via the following applications
Facebook for Nokia
Facebook for Android
Facebook for iPhon

It seems each time I ask, I am getting an opinion over a fact

Klipspringer

2385 posts

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Inactive user

#497793 25-Jul-2011 22:45

Vodafones silence on this one is deafening...

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johnr

19282 posts

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Inactive user

#497795 25-Jul-2011 22:48

BraaiGuy: Vodafones silence on this one is deafening...?

You can log a ticket on 777 24/7 call free of charge from a Vodafone mobile or 0800 800021 from another phone

Please note Geekzone is not an official channel for Vodafone NZ as you have already been advised by Nate on page 2 of this thread

Thanks John

Klipspringer

2385 posts

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Inactive user

#497800 25-Jul-2011 22:58

johnr:
BraaiGuy: Vodafones silence on this one is deafening...?

You can log a ticket on 777 24/7 call free of charge from a Vodafone mobile or 0800 800021 from another phone

John

Or we could just sit back and wait a few months until this one goes to the COmCom too?

Klipspringer

2385 posts

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Inactive user

#497807 25-Jul-2011 23:11

johnr:
Please note Geekzone is not an official channel for Vodafone NZ as you have already been advised by Nate on page 2 of this thread

I am not looking for a channel to let vodafone know about its problems....

Just want to warn other geekzone users out there that they should be cautious when using the facebook, iphone/android apps. Facebook browsing is NOT free. (as advertised).

Unless of course my above statement is wrong, then Vodafone can advise otherwise...

NzBeagle

961 posts

Ultimate Geek

Trusted

#497810 25-Jul-2011 23:17

I've always monitored my data out of precaution, after realising this didn't work properly, early on, I stopped depending on it. I did call once, but with no success. Maybe its lazy, but I just figured I could live without constant facebook contact anyhow.

Klipspringer

2385 posts

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Inactive user

#497818 25-Jul-2011 23:30

NzBeagle: I've always monitored my data out of precaution, after realising this didn't work properly, early on, I stopped depending on it. I did call once, but with no success. Maybe its lazy, but I just figured I could live without constant facebook contact anyhow.

Agreed. Seems that Vodafone is relying heavily on its customers to do their testing...

Makes one wonder if they actually do any testing before rolling out new services?!? After all how difficult is it to test something like this.. It does not exactly take a rocket scientist to figure out that its not working as advertised.

NzBeagle

961 posts

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#497820 25-Jul-2011 23:39

BraaiGuy:
NzBeagle: I've always monitored my data out of precaution, after realising this didn't work properly, early on, I stopped depending on it. I did call once, but with no success. Maybe its lazy, but I just figured I could live without constant facebook contact anyhow.

Agreed. Seems that Vodafone is relying heavily on its customers to do their testing...

Makes one wonder if they actually do any testing before rolling out new services?!? After all how difficult is it to test something like this.. It does not exactly take a rocket?scientist?to figure out that its not working as advertised. ?

I guess there's always going to be scenarios they can't test. Particularly these days with imported phones and custom roms etc. Perhaps they may look here for testing ground in the future. As long as not too many of us call the comcom into the conversation that is. I like my fair share of Facebook, but probably didn't hurt me that I had to limit my usage. Sucks that it didn't work as advertised though.

Klipspringer

2385 posts

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#497846 26-Jul-2011 07:39

NzBeagle:

I guess there's always going to be scenarios they can't test. Particularly these days with imported phones and custom roms etc. Perhaps they may look here for testing ground in the future. As long as not too many of us call the comcom into the conversation that is. I like my fair share of Facebook, but probably didn't hurt me that I had to limit my usage. Sucks that it didn't work as advertised though.

Agreed, some scenarios cannot always be tested. But a basic scenario where they advertising free facebook/twitter? That can be tested very easily. Its as simple as using a handset, connecting to facebook with the iphone/android apps, and validating on the billing system that the data for that session was not billed. Its a 5minute test. An easy test, not much more difficult that validating that calls to 0800 or callcentre numbers are not billed.

I wont mind doing the odd bit of testing for vodafone for some real different scenarios, but to validate their own requirements at the customers expense, that's where I draw the line...

It seems to me that vodafone has not even put together a set of basic test cases to just validate that the items in the T&C documents are true. Worse still, nobody at vodafone seems to understand these T&C's.

sbiddle

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#497873 26-Jul-2011 09:07

BraaiGuy:
It seems to me that vodafone has not even put together a set of basic test cases to just validate that the items in the T&C documents are true. Worse still, nobody at vodafone seems to understand these T&C's.

IMHO the problem here isn't Vodafone's network or usage metering. It's the fact attempting to zero rate these products is a brain dead business idea and simply can't be done in real life without the issues that some people are experiencing.

Capturing twitter traffic should be easy - it's all through an API. Things get slightly more complex when SSL is then added but through IP address ranges this is possible. Now things get compex - traffic such as twicpic etc isn't zero rated - if your twitter app starts accessing 3rd party sites such as twitpic for embedded images, or an advertising site for the build in ads you ARE going to be charged for traffic. Likewise on Facebook much of the content is 3rd party and does not come from Facebook servers.

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