Congestion returning with a vengeance?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Congestion returning with a vengeance?

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#1848420 18-Aug-2017 10:46

MikeB4:
FYI @MikeHales although the VF websites reports nil issues speeds are still well below plan rates (700-900) at 78mbps-123mbps to the VF Wellington server. I have also tested by downloading a large file from CHCH and get similar speeds

@MikeB4 As advised they don't notify of 100% of outages and further to this your connection is actually working but well below par so have you called and logged an official fault and got a fault ticket open?

Linux

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#1848423 18-Aug-2017 10:47

Linux:
MikeB4:

FYI @MikeHales although the VF websites reports nil issues speeds are still well below plan rates (700-900) at 78mbps-123mbps to the VF Wellington server. I have also tested by downloading a large file from CHCH and get similar speeds

@MikeB4 As advised they don't notify of 100% of outages and further to this your connection is actually working but well below par so have you called and logged an official fault and got a fault ticket open?

Linux

I have

Pumpedd

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#1848427 18-Aug-2017 10:48

MikeB4:

Linux:
MikeB4:

FYI @MikeHales although the VF websites reports nil issues speeds are still well below plan rates (700-900) at 78mbps-123mbps to the VF Wellington server. I have also tested by downloading a large file from CHCH and get similar speeds

@MikeB4 As advised they don't notify of 100% of outages and further to this your connection is actually working but well below par so have you called and logged an official fault and got a fault ticket open?

Linux

I have

When last did you have a technician visit your property to test things out?

kharris

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#1848450 18-Aug-2017 10:50

MikeB4:

I spent quite a long time on the phone earlier this week discussing this with them, the problem is in the past I would have no issue and argued all the way to the CEO however my health hinders me now as stress can aggravate my condition.

Please lodge a complaint with the TDR. This is extremely unfair.

Kirk

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#1848451 18-Aug-2017 10:50

So then that ticket will have to go thru the BAU process @mikehales will really not be able to add much value he is not a tech / Engineer that actually works on the network / systems

Linux

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#1848455 18-Aug-2017 11:01

Pumpedd:

MikeB4:

Linux:
MikeB4:

FYI @MikeHales although the VF websites reports nil issues speeds are still well below plan rates (700-900) at 78mbps-123mbps to the VF Wellington server. I have also tested by downloading a large file from CHCH and get similar speeds

@MikeB4 As advised they don't notify of 100% of outages and further to this your connection is actually working but well below par so have you called and logged an official fault and got a fault ticket open?

Linux

I have

When last did you have a technician visit your property to test things out?

about three weeks ago

MikeB4

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#1848456 18-Aug-2017 11:02

Linux: So then that ticket will have to go thru the BAU process @mikehales will really not be able to add much value he is not a tech / Engineer that actually works on the network / systems

Linux

I do not want to say much more but I am giving up on this due to health reasons.

Equinox IT

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#1848477 18-Aug-2017 11:38

MikeB4:

Linux: So then that ticket will have to go thru the BAU process @mikehales will really not be able to add much value he is not a tech / Engineer that actually works on the network / systems

Linux

I do not want to say much more but I am giving up on this due to health reasons.

Your choice...but of course the other question is do you really need 1GB connection....maybe 200/20 is worth a try?

Most people would not be able to tell the difference and its cheaper and more reliable it would seem.

MikeB4

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#1848482 18-Aug-2017 11:43

We have a lot of traffic such as video conferencing, multiple streams of Netflix, online gaming often concurrently.

richms

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#1848556 18-Aug-2017 14:10

Might not "need" it but they should provide what they sell or stop selling it.

Richard rich.ms

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#1848765 18-Aug-2017 23:55

Have just skimmed most of this thread, and the problems here are sounding pretty similar to what I've experienced myself recently. Spent almost an hour on the phone today running speedtests whilst vodafone monitored their end, (I'm on FibreX Max) and best throughput we could get was around 250Mbps. Over the last week I've had anywhere from a measly 9Mbs to 220Mpbs on speedtests, the overall average though has been closer to 150Mbps.

I do run my own router, but even using the vodafone router nothing above 200Mbps was achieved whilst they were monitoring.

My issue has been passed to Network team to investigate further ...

MikeB4

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#1848780 19-Aug-2017 06:44

Gremlin:
Have just skimmed most of this thread, and the problems here are sounding pretty similar to what I've experienced myself recently. Spent almost an hour on the phone today running speedtests whilst vodafone monitored their end, (I'm on FibreX Max) and best throughput we could get was around 250Mbps. Over the last week I've had anywhere from a measly 9Mbs to 220Mpbs on speedtests, the overall average though has been closer to 150Mbps.

I do run my own router, but even using the vodafone router nothing above 200Mbps was achieved whilst they were monitoring.

My issue has been passed to Network team to investigate further ...

That sounds all too familiar, I hope you have better success than I have managed.

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#1850656 22-Aug-2017 20:15

Just published on TrueNet:

July 2017 Urban Broadband Report

TrueNet Comparison Tools

(click to view)

"FibreX" cable shows up between "real" fibre and VDSL.

This tool enables comparisons independent of ISP.

There is also an ISP comparison tool which explores speed and price for unlimited, naked long-term priced services by ISP for each of the technologies.

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#1851404 23-Aug-2017 17:33

Forums › Vodafone New Zealand › Vodafone Ultra Home Hub - new adsl/vdsl/cable/fibre modem/wireless router

Vodafone have released a new modem/wireless router for ADSL VDSL cable and fibre, the Vodafone Ultra Home Hub.

The "Vodafone Ultra Hub" is officially the "Vodafone H-500-t".

This (?Technicolor) modem/router is not to be confused with the Technicolor 4400 cable modem

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