[TelstraClear] How was your TelstraClear performance during free data weekend

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How was your TelstraClear performance during free data weekend

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3892 posts

Uber Geek

#553877 5-Dec-2011 09:41

Teeps:
DonGould: ...I'm chugging into my 77th Gig.

Some pretty impressive numbers here.

Actually it wasn't very impressive at all. I wasn't really trying very hard. First half of the weekend I wasn't even pushing any data.

Teeps: Can I ask you guys, was this stuff you wanted to download/upload or did you just get it because of the free data weekend? If it is stuff you wanted/needed to do, what would you have done if there wasn't a free data weekend? Would you have paid TC the overage charge above your normal data allowance?

Sure...

First up I'd like to say NOTHING WAS ILLEGAL!

I set up Debian servers more and more often, so I thought I'd just pull the DVDs. This didn't actually work as the stream rate got down to 4KBits/s so it ended up being a waste of time.

Normally I'd just use the deb archive and just pull what I need - ~2Gb per server. If I was doing it more often I'd set up an Approx server (you can google that).

I also have ~70Gb of video camera files that I thought I'd push out of town. I moved a reasonable amount but not all. I should have started that at 6pm on Friday. Normally I'd just whack it on DVD and get remote hands to put the DVD's in the remote server. So that would cost me ~$5 per back up and some time to cut DVD's. But no, at $2 a Gig, I wouldn't pay Telstra for overage. At 10c per Gig (like I can buy it in Australia) then I'd consider that.

I also thought I'd do a full VPS back up from the states. We already back up a bunch of stuff on it, but I thought I'd base line a full backup. That never made it though the whole thing. It was 21Gb. Once I have a baseline I can just pull changes, so yes, I may look at that one more seriously. We also schedule this to happen at night when there is less traffic. However, as most of our content is New Zealand for New Zealanders we're in the process of moving sites back to .nz as we get our .nz systems stable enough.

I also thought I'd pull a back up ~7Gb to base line our Wellington server. However that just wouldn't initialise at all. I suspect I was just over taxing the backup server at this end. No, I would not pay Telstra for this. We'll run the same back up set we do for .us but leave a full system back up until we put in a 'AYCE national' pipe (which is on the radar for late next year).

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MaxLV

656 posts

Ultimate Geek

#553878 5-Dec-2011 09:42

quickymart:
MaxLV: The contract I have with Telstra Clear is that they will provide me with internet access, a data cap of 60GB per month, 15Mb/2Mb download/upload caps. That is the plan they *advertise* and sell.

The service I have had over the last 2 days has NOT been "Fit for the particular purpose they were supplied for."

Nothing in the Telstra Clear contract I signed up for and pay for overrides the Consumer Guarantees Act.

And as I said earlier to someone else, you'll find the service is provided on a "best effort" basis - no speed/throughput/service level is guaranteed. However, if you complain, you may find they'll probably offer you a credit of some sort.

This was a *deliberate act* on their part that degraded the service Telstra Clear customers pay for. It was NOT an unavoidable failure or degrading of the service.

Two points. They KNEW and warned it was cause problems with the service, that's why they 'warned' it may cause poor download speeds.

Their contract with their customers *including* the "best effort" clause does NOT override th Consumer Guarantees act.

As they knew of the likely impact this 'marketing ploy/stress test of the network' would have on customers they should have made a 'best effort' to avoid the lack of service that many customer got.

I'm not interested in any 'credit' for the lasck of service I received, I would like Telstra Clear to make sure if they ever do a 'free weekend' again that they just do it *properly.*

It's like when I called Telstra Clear yesterday, the help desk person said a complaints manager would contact me within two business days. Pointless after the event.

I'm not against free/no data cap weekends at all, in fact they're a good idea service wise provided the effect on your paying customers is minimal, although going by my use of the internet, I would struggle to even get to a quater of my data cap. there's just not that much on the net I would want to download.

BUt downloading 100's of Gigabitess??? What exactly is it that is being downloaded anyway? free TV programmes? free Movies? (as in DRM free) sad..... IMHO

Free software, (Must have been a website dump of something like Major Geeks, or CNET then)

Downloading 100's of GB of useless content/data you will never use just because you 'can?'

What am I missing here?

Teeps

501 posts

Ultimate Geek

#553880 5-Dec-2011 09:44

Behodar:
Teeps: Can I ask you guys, was this stuff you wanted to download/upload or did you just get it because of the free data weekend? If it is stuff you wanted/needed to do, what would you have done if there wasn't a free data weekend? Would you have paid TC the overage charge above your normal data allowance?

In my case, I didn't plan to download anything but after finding my gaming impossible I figured "when in Rome" and decided to download Linux to see what all the fuss was about.

(For what it's worth, it kernel panicked on boot).

Hehe, I can kinda see that. Shame it didn't work out for you though.

Just realised, this is a bit off topic in a 'performance' thread, would mods prefer a new thread started to discuss this instead? I am genuinely interested for what people used their free data weekend for as I'm sure it will help TC work through how permanent unlimited usage would likely to be used. I'm not trying to start a flame war.

Teeps

501 posts

Ultimate Geek

#553882 5-Dec-2011 09:47

geekiegeek: I pay a lot of overage, I use between 150 and 200GB per month on a 90GB plan. I chosse to pay as I dont want to limit my internet use. In saying that though I did take this as a chance to clear my seedbox out.

Why would you pay overages on a 90GB plan of between $88.35 and $162.25 per month and stay on a 90GB plan when you could be on a bigger plan and pay less?

DonGould

3892 posts

Uber Geek

#553883 5-Dec-2011 09:48

Teeps: Just realised, this is a bit off topic in a 'performance' thread, would mods prefer a new thread started to discuss this instead? I am genuinely interested for what people used their free data weekend for as I'm sure it will help TC work through how permanent unlimited usage would likely to be used. I'm not trying to start a flame war.

1. I actually think that performance is over now. I think it's time for general chat about the break down and what we think and user reactions and I think keeping it all in the one place makes sense.

2. I don't know about others, but I'm not thinking you're trying to start a flame war here. I think the questions are quite civil from most people actually, though clearly there are some people who are pissed off while there are others who aren't so bothered.

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geek4me

843 posts

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#553884 5-Dec-2011 09:49

Great to have speeds back to normal. Look forward to any post event feedback TelstraClear will give us on how they think the weekend went. Will they do it again I wonder?

With more and more Internet download plans overseas no longer capped that is the way of the future. People wouldn't have thrashed the system over the weekend if they knew they could have downloaded for no extra fees at any time. Will uncapped plans be the case in a few years I wonder - I suspect it will be.

geekiegeek

2513 posts

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Inactive user

#553885 5-Dec-2011 09:49

what plan would that be, the 120GB 25M plan has only just come down this week. Before that it was cheaper to pay overage.

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sbiddle

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#553890 5-Dec-2011 09:56

geek4me:
With more and more Internet download plans overseas no longer capped that is the way of the future.

That's not an entirely correct comment. While many countries do have upcapped plans, the US for example is moving towards caps, with most of the big ISP's such as Comcast and AT&T all having abandoned uncapped plans in the past year and all moved to caps, typically of 150 - 250GB.

Teeps

501 posts

Ultimate Geek

#553893 5-Dec-2011 09:56

geekiegeek: what plan would that be, the 120GB 25M plan has only just come down this week. Before that it was cheaper to pay overage.

I guess we are different, as if mine was that close I would have been on the Warpspeed account anyway and paid that little extra to get the increased speed. I can see what you mean though.

Out of interest, now the prices have come down this week, and as it will economically be better for you, will you change to 120GB 25M?

Skolink

1081 posts

Uber Geek

#553898 5-Dec-2011 09:59

Teeps:
DonGould: ...I'm chugging into my 77th Gig.

Screeb: I've managed to pull about 125GB

geekiegeek: Downloaded 66GB over FTP from 10am Saturday until midnight last night.

Some pretty impressive numbers here.

Can I ask you guys, was this stuff you wanted to download/upload or did you just get it because of the free data weekend? If it is stuff you wanted/needed to do, what would you have done if there wasn't a free data weekend? Would you have paid TC the overage charge above your normal data allowance?

I got most stuff simply because it was a free data weekend, and I thought part of the aim was for Telstra to test their network. Some stuff like Rihanna albums I have deleted without ever opening, as I only wanted to consume data and to attract a RIANZ notice.

We were away for the weekend, so I scheduled a whole lot of stuff. When we got back at 6pm on Sunday (48 hours) I had only cpnsumed 20Gb down / 10Gb up. Theoretically it could have been about 250Gb down / 34Gb up.

Teeps

501 posts

Ultimate Geek

#553899 5-Dec-2011 10:05

sbiddle:
geek4me:
With more and more Internet download plans overseas no longer capped that is the way of the future.

That's not an entirely correct comment. While many countries do have upcapped plans, the US for example is moving towards caps, with most of the big ISP's such as Comcast and AT&T all having abandoned uncapped plans in the past year and all moved to caps, typically of 150 - 250GB.

Before I moved here from the UK I was on an uncapped 24/2.5 plan and paid £22/month (appox. $45). I must admit because of this I didn't keep tabs of what I did use, but I know I certainly didn't go mad on a month by month basis. I see unncapped is mostly a marketing exercise as people generally just don't use that much on a monthly basis to make anything over 250GB an advantage unless you're using it in a work situation or you find a great need to download every torrent you see (just because you can)!

Ragnor

8222 posts

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#553903 5-Dec-2011 10:12

freitasm:

I have two routers here: the a 100 Mbps Cisco SRP 521w router and the new Cisco (Linksys) E3200, with gigabit ports all the way. Neither are cheap though, with RRP over $300 these days.

This morning I ran a speed test and got 15 Mbps (on a 100 Mbps-provisioned DOCSIS3 line). I decided to reboot the E3200, and speeds are up to 80 Mbps again after the reboot. I suspect too many connections may have slowed down the router. Never had this problem with the Cisco SRP 521w.

I believe there is a DD-WRT version for the 3200 now, might be interesting.

Teeps

501 posts

Ultimate Geek

#553904 5-Dec-2011 10:15

Skolink: Some stuff like Rihanna albums I have deleted without ever opening, as I only wanted to consume data and to attract a RIANZ notice.

Lol, of course the cynical side of me wondered about this anyway. Why do TelstraClear need to charge people for excess data they use when they can have a 'free data weekend', let people get a bit over excited and head to the torrents, then rake in the $25 payment for the infringement notices. I'm sure they'll earn much more from that than they ever will on a normal weekend of people paying excess charges ;)

sbiddle

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#553906 5-Dec-2011 10:16

Teeps: Before I moved here from the UK I was on an uncapped 24/2.5 plan and paid £22/month (appox. $45). I must admit because of this I didn't keep tabs of what I did use, but I know I certainly didn't go mad on a month by month basis. I see unncapped is mostly a marketing exercise as people generally just don't use that much on a monthly basis to make anything over 250GB an advantage unless you're using it in a work situation or you find a great need to download every torrent you see (just because you can)!

And therein lies the problem with unlimited caps. When an average internet user (even in the US) still consumes less than 20GB per month, flat rate plans are ruined by the small minority of users who suck the vast majority of the bandwidth.

Teeps

501 posts

Ultimate Geek

#553907 5-Dec-2011 10:18

sbiddle:
Teeps: Before I moved here from the UK I was on an uncapped 24/2.5 plan and paid £22/month (appox. $45). I must admit because of this I didn't keep tabs of what I did use, but I know I certainly didn't go mad on a month by month basis. I see unncapped is mostly a marketing exercise as people generally just don't use that much on a monthly basis to make anything over 250GB an advantage unless you're using it in a work situation or you find a great need to download every torrent you see (just because you can)!

And therein lies the problem with unlimited caps. When an average internet user (even in the US) still consumes less than 20GB per month, flat rate plans are ruined by the small minority of users who suck the vast majority of the bandwidth.

Which is why they all (AFAIK) have acceptable use policies. It might be uncapped but they can still say 'no more' to the abusers.

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