Vodafone TV - new Gen2 box

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone TV - new Gen2 box

1 | ... | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | ... | 186

421 posts

Ultimate Geek

Trusted

One NZ

#2337649 15-Oct-2019 18:27

DjShadow:

@sansom what details do you require to be DM'ed to you?

Just send through the email address you've used to activate your Gen2 box with (or mobile number if you prefer).

We'll then take it from there.

Hamish

olof

154 posts

Master Geek

Trusted

One NZ

#2337662 15-Oct-2019 19:03

eracode:

Also, if we turn the TV off without doing anything with VTV, when we turn the TV back on, the VTV video is frozen on the FTA channel we were watching previously but the audio is running in the background - and it’s not obvious how to get the video running again. Are you meant to turn VTV off before turning the TV off? I don’t understand this because the VTV and TV are connected only by HDMI and I don’t think there’s any CEC in play here.

This should not be happening and is a known intermittent issue that some customers have reported. What should be happening is that after a configurable number of hours (default 3 hours) the box should go into standby mode. When you then turn on the box again with the remote it should start streaming again. As per some of my previous posts, we are currently testing our next release, 57.11, that is focused on bug fixes and stability. This issue is planned to be resolved in this release. As soon as QA passes, it will be pushed to customers.

Olof Olsson - my views are my own.

alasta

6706 posts

Uber Geek

Trusted

Subscriber

#2337722 15-Oct-2019 21:12

I set up my unit yesterday and it initially told me that it had failed to connect to my Wifi network. Just as I was starting to wonder what to do it suddenly said that it had connected successfully. It worked perfectly for the rest of the evening.

Then tonight when I turned it on it told me that it had no internet connection. I had to turn it off and on again at the wall, and again it worked fine thereafter.

I really hope the new firmware fixes these issues because the product clearly has huge potential.

timw1lliams

20 posts

Geek

#2337809 15-Oct-2019 22:21

Is Vodafone going to customize this Vodafone TV box with built in Wifi so it can be offered to existing Vodafone Broadband customers who upgrade to Vodafone TV? Because currently you have 2 Vodafone TV boxes. I know the channel packages are different between the 2 boxes but surely you could have the same spec set top box that you sell at retail stores like noel leeming and that you could offer to existing Vodafone broadband customers.

Senecio

2713 posts

Uber Geek

ID Verified

Lifetime subscriber

#2337819 15-Oct-2019 23:03

I fear my VTV is going to be returned. With all of these stability issues it hasn’t passed the wife acceptance factor test. She just won’t use it due to constant freezes and restarts.

sansom

421 posts

Ultimate Geek

Trusted

One NZ

#2337822 15-Oct-2019 23:37

timw1lliams:

Is Vodafone going to customize this Vodafone TV box with built in Wifi so it can be offered to existing Vodafone Broadband customers who upgrade to Vodafone TV? Because currently you have 2 Vodafone TV boxes. I know the channel packages are different between the 2 boxes but surely you could have the same spec set top box that you sell at retail stores like noel leeming and that you could offer to existing Vodafone broadband customers.

Yes, working on it.

Hamish

sansom

421 posts

Ultimate Geek

Trusted

One NZ

#2337824 15-Oct-2019 23:45

Senecio: I fear my VTV is going to be returned. With all of these stability issues it hasn’t passed the wife acceptance factor test. She just won’t use it due to constant freezes and restarts.

Hi @Senecio, Gen 2 has definitely passed the extensive partner acceptance testing we've performed over many months (please be assured that no wives, husbands, girlfriends, boyfriends or other halves were harmed in this testing).

There are no known freezing issues.

The restart issue is only occasional for some users and the release we have just received reportedly fixes this.

If you're having a different experience to this can you please give us the opportunity to check your broadband connection and/or ISP router setup? Pleaes DM me the email or mobile number you used to activate the box on.

Hamish

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

sansom

421 posts

Ultimate Geek

Trusted

One NZ

#2337825 15-Oct-2019 23:48

alasta:

I set up my unit yesterday and it initially told me that it had failed to connect to my Wifi network. Just as I was starting to wonder what to do it suddenly said that it had connected successfully. It worked perfectly for the rest of the evening.

Then tonight when I turned it on it told me that it had no internet connection. I had to turn it off and on again at the wall, and again it worked fine thereafter.

I really hope the new firmware fixes these issues because the product clearly has huge potential.

Hi, if you DM me the email address or mobile number you activated your VTV on then we can OTA you the new firmware in the next day or two.

Hamish

Smithy47

231 posts

Master Geek

ID Verified

Trusted

Lifetime subscriber

#2338011 16-Oct-2019 11:14

@sansom

Hi, we have sent you a PM as requested with required info for 57.11 testing.

Cheers

Smithy

cws82us

788 posts

Ultimate Geek

#2338086 16-Oct-2019 12:39

sansom:
alasta:

I set up my unit yesterday and it initially told me that it had failed to connect to my Wifi network. Just as I was starting to wonder what to do it suddenly said that it had connected successfully. It worked perfectly for the rest of the evening.

Then tonight when I turned it on it told me that it had no internet connection. I had to turn it off and on again at the wall, and again it worked fine thereafter.

I really hope the new firmware fixes these issues because the product clearly has huge potential.

Hi, if you DM me the email address or mobile number you activated your VTV on then we can OTA you the new firmware in the next day or two.

DM Sent

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

JMW1976

1 post

Wannabe Geek

#2338095 16-Oct-2019 13:11

Forgive me if someone has already answered this question but I have had the new Vodafone Gen 2 TV for 2 weeks. Note this is the second box - I returned the first box after one day with the same problem as outlined below - but it clearly isn't a 'box' issue:

Set up the TV fine and worked ok for the first day. Turned off the box at the end of the night. Tried to turn on the box the next day and nothing. Power is going to the box but light stays solid red. Remote doesn't work (tried re-pairing - nothing). Standby button doesn't work. Tried taking out power cord and re-powering - just goes back to 'off' with red light.

Have spent 70 minutes on vodafone help desk - tried everything (turning off power, holding down WPS button while re-powering [this seems to force a software update but the box just goes back to solid red light and won't turn on], using a different HDMI port, trying on a different television) but nothing has worked. Has been extremely frustrating. On last help phonecall, was told that a software solution should have taken place last week which would fix it - needless to say, that hasn't happened.

A poster on Vodafone community, JamRam's said he had a customer and the fix was ... "going into the router configuration and disabling the firewall which was blocking the boot process". I will wait from instructions from him on how to go about this but if this doesn't work I'm kind of out of patience and will return the product... again ... and won't be getting a replacement.

Any advice/similiar problems.

Linux

11429 posts

Uber Geek

Trusted

Lifetime subscriber

#2338108 16-Oct-2019 13:47

@JMW1976 Go back only 3 - 4 pages and lots of helpful information

freitasm

BDFL - Memuneh
79295 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2338112 16-Oct-2019 13:52

@JMW1976:

Have spent 70 minutes on vodafone help desk - tried everything (turning off power, holding down WPS button while re-powering [this seems to force a software update but the box just goes back to solid red light and won't turn on], using a different HDMI port, trying on a different television) but nothing has worked. Has been extremely frustrating. On last help phonecall, was told that a software solution should have taken place last week which would fix it - needless to say, that hasn't happened.

A poster on Vodafone community, JamRam's said he had a customer and the fix was ... "going into the router configuration and disabling the firewall which was blocking the boot process". I will wait from instructions from him on how to go about this but if this doesn't work I'm kind of out of patience and will return the product... again ... and won't be getting a replacement.

It seems this is one of the problems described as part of the fixes in the next release, currently being beta tested as per the last page.

Also, please don't disable or change anything on your router. Do not reduce security. This is not needed for this box to work.

Apsattv

2390 posts

Uber Geek

#2338383 16-Oct-2019 19:13

How much info does the voda tv box send back?

I assume data like what is being viewed , time spent in apps etc??

data for program viewer ratings?

Azzaw1980

73 posts

Master Geek

#2340130 18-Oct-2019 12:17

One question with the VTV gen 2 I purchased. If I subscribe to sky for a month and I record something, am I still able to watch that recording if I dont subscribe the next month? Cheers

1 | ... | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | ... | 186