Has there been a drop in support staff at Vodafone

Forums › One NZ (including Farmside) › Has there been a drop in support staff at Vodafone

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#1034007 30-Apr-2014 14:14

leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Because, just like me, not everybody is born speaking English as their first language. And the Kiwi accent is pretty far removed from 'English'.

Coil

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#1034008 30-Apr-2014 14:16

leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Vodafone representatives are all NZ based except the old Telstraclear customer care in Manila.
Your comment is very silly. I speak to most of the people in the contact centre and their English is of a good standard. Some have an accent but they can convey a clear discussion and understand mostly fine.

leo0787sx

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#1034009 30-Apr-2014 14:17

Demeter:
leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Because, just like me, not everybody is born speaking English as their first language. And the Kiwi accent is pretty far removed from 'English'.

I am English and its frustrating when telling them a number I have to count to so for 4 I have to go 1, 2, 3, 4 so they understand.

leo0787sx

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#1034010 30-Apr-2014 14:18

TimA:
leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Vodafone representatives are all NZ based except the old Telstraclear customer care in Manila.
Your comment is very silly. I speak to most of the people in the contact centre and their English is of a good standard. Some have an accent but they can convey a clear discussion and understand mostly fine.

Manila explains it then :) I was referring to Telstra.

MikeB4

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#1034020 30-Apr-2014 14:38

leo0787sx:
Demeter:
leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Because, just like me, not everybody is born speaking English as their first language. And the Kiwi accent is pretty far removed from 'English'.

I am English and its frustrating when telling them a number I have to count to so for 4 I have to go 1, 2, 3, 4 so they understand.

Never had to do that and previously I have been a Telstra customer. Frankly I find your comments offensive.

You are talking to people on the other end of the line be they New Zealand, from Manila or where ever, they are doing their job and deserve respect and manners.

Here is a crazy notion, lets give peace a chance.

networkn

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#1034023 30-Apr-2014 14:43

KiwiNZ:
leo0787sx:
Demeter:
leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Because, just like me, not everybody is born speaking English as their first language. And the Kiwi accent is pretty far removed from 'English'.

I am English and its frustrating when telling them a number I have to count to so for 4 I have to go 1, 2, 3, 4 so they understand.

Never had to do that and previously I have been a Telstra customer. Frankly I find your comments offensive.

You are talking to people on the other end of the line be they New Zealand, from Manila or where ever, they are doing their job and deserve respect and manners.

Maybe we could give him a lifetime ban from the Internet and a $2M USD Fine :)

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leo0787sx

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#1034029 30-Apr-2014 14:53

KiwiNZ:
leo0787sx:
Demeter:
leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Because, just like me, not everybody is born speaking English as their first language. And the Kiwi accent is pretty far removed from 'English'.

I am English and its frustrating when telling them a number I have to count to so for 4 I have to go 1, 2, 3, 4 so they understand.

Never had to do that and previously I have been a Telstra customer. Frankly I find your comments offensive.

You are talking to people on the other end of the line be they New Zealand, from Manila or where ever, they are doing their job and deserve respect and manners.

How is it offensive? It wasn't racist, it wasn't personal, I said most of the staff from my experience speak poor English, a valid and fair comment. I didn't disrespect them nor was I rude, I simply said their English is poor, if you don't comment on things then people can't improve such as Vodafone providing more support in English classes. I never said they shouldn't be doing the job nor did I specifically mean a Country, some Kiwi's have poor English too ;) If I was to work in any customer facing role I would be expected to speak efficiently and clearly regardless of where I am from.

Coil

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#1034030 30-Apr-2014 14:55

networkn:
KiwiNZ:
leo0787sx:
Demeter:
leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Because, just like me, not everybody is born speaking English as their first language. And the Kiwi accent is pretty far removed from 'English'.

I am English and its frustrating when telling them a number I have to count to so for 4 I have to go 1, 2, 3, 4 so they understand.

Never had to do that and previously I have been a Telstra customer. Frankly I find your comments offensive.

You are talking to people on the other end of the line be they New Zealand, from Manila or where ever, they are doing their job and deserve respect and manners.

Maybe we could give him a lifetime ban from the Internet and a $2M USD Fine :)

Contact the WebSherrif.
But counting up from 1-2-3-4 is exaggerated. Might be an issue with your accent :) as i never have any issues when speaking with them and i have a thick kiwi accent.

networkn

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#1034032 30-Apr-2014 14:56

TimA:
networkn:
KiwiNZ:
leo0787sx:
Demeter:
leo0787sx:
Demeter: We try to keep it Kiwi, but as with most things, music is a subjective thing and not everybody will like whatever we choose.

If you trying to keep it Kiwi why do most of the telephone staff speak poor English?

Because, just like me, not everybody is born speaking English as their first language. And the Kiwi accent is pretty far removed from 'English'.

I am English and its frustrating when telling them a number I have to count to so for 4 I have to go 1, 2, 3, 4 so they understand.

Never had to do that and previously I have been a Telstra customer. Frankly I find your comments offensive.

You are talking to people on the other end of the line be they New Zealand, from Manila or where ever, they are doing their job and deserve respect and manners.

Maybe we could give him a lifetime ban from the Internet and a $2M USD Fine :)

Contact the WebSherrif.
But counting up from 1-2-3-4 is exaggerated. Might be an issue with your accent :) as i never have any issues when speaking with them and i have a thick kiwi accent.

It was actually a reference to this:

http://www.businessweek.com/articles/2014-04-29/donald-sterlings-lifetime-ban-and-the-nbas-new-power

leo0787sx

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#1034033 30-Apr-2014 15:00

I honestly wasn't trying to start anything, was in my opinion a fair comment. If I have offended anyone I am sorry.

Jaxar

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#1034110 30-Apr-2014 16:31

From my perspective CSR's and people who have worked in call centre's can get a bit sensitive about racism. We tend to get a bunch of racists remarks made over time about our friends sitting next to us. It can be rough to be in a situation where you wish to tell them exactly what you think of their attitude and yet be in a position where you are trying to build rapport with them.

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Jaxson

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#1034167 30-Apr-2014 18:03

TimA:
Jaxson: Took about 25 minutes to get answered initially and then got great service. Then was transferred to a 'technical team' and they didn't ever answer. I had the phone on speaker phone waiting and then hung in there to get the 2 hour mark photo. Sorted the issue myself in the end but the initial wait was annoying, but in line with all other ISP's I've dealt with previously. Honestly though, once it's all set up you shouldn't have to be calling back that often.

If you could fix it yourself why you ring in the first place?? What was the issue? Current longest wait is 49:51 so if you called through and were still waiting up until 2 hours considering the first wait and the time speaking to the other person realistically you would have spent 45 minutes at most to that person including the initial hold. So where does 1:15 come out of? Im not sure might have been a system issue.

Hi,

I signed up for VDSL and got ADSL so was calling for a status update. This initial call took about 20 - 25 minutes to get through.
Once connected the bloke was awesome, booked in the VDSL order etc, got a new modem underway etc.
Then he forwarded me to tech services to guide me in configuring my existing Telecom modem for use with Vodafones ADSL service, so that I would have some service over the coming long weekend. I got transferred and no one ever answered from there on.

In the end I had a better look around myself and got it working unassisted.

Since then everything has been progressing well again, and I'm getting good text updates of the install progress and a new VDSL modem has arrived. As above, all good so far again and once up and running I would hope that I don't need to contact a helpdesk much again anyway.

surfisup1000

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#1034219 30-Apr-2014 19:28

leo0787sx:
How is it offensive? It wasn't racist, it wasn't personal, I said most of the staff from my experience speak poor English, a valid and fair comment. I didn't disrespect them nor was I rude, I simply said their English is poor, if you don't comment on things then people can't improve such as Vodafone providing more support in English classes. I never said they shouldn't be doing the job nor did I specifically mean a Country, some Kiwi's have poor English too ;) If I was to work in any customer facing role I would be expected to speak efficiently and clearly regardless of where I am from.

I also don't get how someone could take offense from what you said. You are just saying what you experienced.

blakamin

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#1034248 30-Apr-2014 20:20

Obvious that the people complaining here have never dealt with Telstra in Australia. :)
Their CS makes Vodafone look like a shining beacon of perfection!

21brandon21

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#1034300 30-Apr-2014 21:31

One thing I think everyone can agree on is that Call Waiting music in NZ is terrible.

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