The reason I ask is that over the last couple of months I have had to make a number of calls through on the 0800 438 448 number. On every occasion the hold time has been enormous! my quickest call was 28mins on hold. Have tried calling at different times of the day to be off peak, but still the same. Two weeks ago on a Wednesday evening my dad was on hold for 1 hour 14mins...
When you do eventually get through the CSR always opens the conversation with "Hi there, sorry about the wait time" or something along those lines. I never remember it being this bad since the ihug days.