VF, why you lie to me?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › VF, why you lie to me?

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628 posts

Ultimate Geek

#1097916 29-Jul-2014 14:35

TimA: Service order: 23709957 created for STB install. ASAP time frame. Installer to contact before going to premises.

Cheers

Coil

6614 posts

Uber Geek
Inactive user

#1098482 30-Jul-2014 11:24

Tomorrow between 1-5PM.
Installer should call before. Be ready for one with your STB.

Cheers

kenkeniff

628 posts

Ultimate Geek

#1098485 30-Jul-2014 11:27

TimA: Tomorrow between 1-5PM.
Installer should call before. Be ready for one with your STB.

Cheers

Thanks for the heads up.

I haven't received a STB? (or would have already installed it myself, lol)..

Is it supposed to be couriered out or does the installer bring one with them?

Coil

6614 posts

Uber Geek
Inactive user

#1098486 30-Jul-2014 11:30

kenkeniff:
TimA: Tomorrow between 1-5PM.
Installer should call before. Be ready for one with your STB.

Cheers

Thanks for the heads up.

I haven't received a STB? (or would have already installed it myself, lol)..

Is it supposed to be couriered out or does the installer bring one with them?

Chorus take it.

kenkeniff

628 posts

Ultimate Geek

#1098503 30-Jul-2014 11:44

TimA:
kenkeniff:
TimA: Tomorrow between 1-5PM.
Installer should call before. Be ready for one with your STB.

Cheers

Thanks for the heads up.

I haven't received a STB? (or would have already installed it myself, lol)..

Is it supposed to be couriered out or does the installer bring one with them?

Chorus take it.

I see, so Chorus will be bringing STB tomorrow, installing Sat dish and presumably running ethernet to router?

wow they're diversifying..

Andib

1364 posts

Uber Geek

ID Verified

Trusted

#1098522 30-Jul-2014 12:08

kenkeniff:
TimA:
kenkeniff:
TimA: Tomorrow between 1-5PM.
Installer should call before. Be ready for one with your STB.

Cheers

Thanks for the heads up.

I haven't received a STB? (or would have already installed it myself, lol)..

Is it supposed to be couriered out or does the installer bring one with them?

Chorus take it.

I see, so Chorus will be bringing STB tomorrow, installing Sat dish and presumably running ethernet to router?

wow they're diversifying..

Vodafone TV is over your Fibre so no ugly Sat Dish to install :), Simply running ethernet from your router to the STB.

<#
.DISCLAIMER
Anything I post is my own and not the views of my past/present/future employer.
#>

kenkeniff

628 posts

Ultimate Geek

#1098525 30-Jul-2014 12:17

Andib:
Vodafone TV is over your Fibre so no ugly Sat Dish to install :), Simply running ethernet from your router to the STB.

Oh cool, didn't know you just streamed the Freeview channels over UFB (I assumed it was Freeview Satellite + VF PPV channels over Internet) ..

Could be worth an unlock/update on this thread which I came across when looking for alternative ways to get freeivew: Possible to stream freeview over internet?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Andib

1364 posts

Uber Geek

ID Verified

Trusted

#1098530 30-Jul-2014 12:26

kenkeniff:
Andib:
Vodafone TV is over your Fibre so no ugly Sat Dish to install :), Simply running ethernet from your router to the STB.

Oh cool, didn't know you just streamed the Freeview channels over UFB (I assumed it was Freeview Satellite + VF PPV channels over Internet) ..

Could be worth an unlock/update on this thread which I came across when looking for alternative ways to get freeivew: Possible to stream freeview over internet?

It's not "Internet" traffic as such, there is 72mbit of bandwidth (@TimA Correct me if I'm wrong) on your UFB connection dedicated to TV which allows for Freeview, SKY & Additional VF PPV channels, completely separate from your internet bandwidth so it doesn't matter if you're on 30/50/100 or 200Mb plan you still get the same quality on your VF TV.

<#
.DISCLAIMER
Anything I post is my own and not the views of my past/present/future employer.
#>

johnr

19282 posts

Uber Geek
Inactive user

#1098532 30-Jul-2014 12:27

yes you are correct Andib it's called Multicast

John

MadEngineer

4298 posts

Uber Geek

Trusted

#1098856 30-Jul-2014 22:05

kenkeniff: UFB installed on 23rd July, should be 200/50 however tested just after install that morning and got 30/10.

First call to VF; told speed would increase in a couple of hours after "job had closed".
Called a few hours later; told order wasn't provisioned correctly and they were going to re-provision for me, should take around 15min
Called back about an hour later; now told it could take up to 24 hours
Called back after 24 hours; told Chorus hadn't closed the job properly, will take 24 hours for Chorus to close the job then 24 hours to re-provision.
Now been well over 72 hours from last call, still on 30/10, not 200/50 (residential).
Worst part each call entails at least 3-4 transfers (repeating account details & problem) and 15+min on hold before being transferred to someone who eventually pretends to help.

Not too concerned about the time taken to fix the issue and get my account on the proper plan, but just don't like being strung along and felling like if I'm not constantly chasing this it's just not going to get done (i.e. if they said it's going to take a week and someone actually followed that up then fine).

Pro tip: WRITE DOWN THE CSR'S NAMES!!!

then you get to call them back and ask why things haven't happened.

Don't forget to ask for a credit for the seven days you were on a lesser plan

You're not on Atlantis anymore, Duncan Idaho.

kenkeniff

628 posts

Ultimate Geek

#1098961 31-Jul-2014 07:45

MadEngineer:
kenkeniff: UFB installed on 23rd July, should be 200/50 however tested just after install that morning and got 30/10.

First call to VF; told speed would increase in a couple of hours after "job had closed".
Called a few hours later; told order wasn't provisioned correctly and they were going to re-provision for me, should take around 15min
Called back about an hour later; now told it could take up to 24 hours
Called back after 24 hours; told Chorus hadn't closed the job properly, will take 24 hours for Chorus to close the job then 24 hours to re-provision.
Now been well over 72 hours from last call, still on 30/10, not 200/50 (residential).
Worst part each call entails at least 3-4 transfers (repeating account details & problem) and 15+min on hold before being transferred to someone who eventually pretends to help.

Not too concerned about the time taken to fix the issue and get my account on the proper plan, but just don't like being strung along and felling like if I'm not constantly chasing this it's just not going to get done (i.e. if they said it's going to take a week and someone actually followed that up then fine).

Pro tip: WRITE DOWN THE CSR'S NAMES!!!

then you get to call them back and ask why things haven't happened.

Don't forget to ask for a credit for the seven days you were on a lesser plan

Not sure what plan I'll be charged for. When I log in to My Vodafone I still see details for Naked DSL, nothing about UFB?

Chorus just txt to say actually coming tomorrow now, fingers crossed.

johnr

19282 posts

Uber Geek
Inactive user

#1098962 31-Jul-2014 08:16

For fibre log into customer zone

kenkeniff

628 posts

Ultimate Geek

#1098987 31-Jul-2014 08:56

johnr: For fibre log into customer zone

Ok that wasn't too painful, only 1 transfer and 5-10min to get my Customer Zone username/password (now have 3 different Vodafone logins!).

A couple of issues I noticed though on the create profile form (https://customerzone.vodafone.co.nz/selfservice-customerzone/registration.jsf);

Doesn't accept my postal address which is a 1111/22A This Street, Town, City 1000 (only lets me put in the 22A This Street....)
Form doesn't trim whitespace from user input (i.e. email@email.com[space] is rejected)
Capcha at bottom of the form reads "Type the two words you see in the picture above, separated by a single space" however there is only ever one set of numbers shown.

Only reason I mention these is that I've noticed them before on other parts of the site too when setting up my other Vodafone accounts, and I know you/Tim will be able to direct it to the right person.

Also in relation to issue 2 it caused problems when I was setting up my VF mobile account in store and sales person (using a similar form) kept telling me my email was invalid until I managed to convince him to give me a go and discovered a Zero-width space had been tagged on the end after he had copied/pasted the address from another screen. He also had to do some workaround for my address which I'm unable to do myself on this form.

kenkeniff

628 posts

Ultimate Geek

#1099027 31-Jul-2014 09:33

Also get this when trying to view usage data:

NikT

1710 posts

Uber Geek

Trusted

#1099142 31-Jul-2014 10:57

kenkeniff: Also get this when trying to view usage data:

If you're getting this error, head back to the main page of My Profile, click on Associate Account, and re-enter your account number/account password.

If that doesn't work, please send me a PM with your account number & Customer Zone username, & I'll have a tinker. :)

Product Manager @ PB Tech

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