Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




565 posts

Ultimate Geek


# 150599 28-Jul-2014 10:00
Send private message

UFB installed on 23rd July, should be 200/50 however tested just after install that morning and got 30/10.

 

  • First call to VF; told speed would increase in a couple of hours after "job had closed".
  • Called a few hours later; told order wasn't provisioned correctly and they were going to re-provision for me, should take around 15min
  • Called back about an hour later; now told it could take up to 24 hours
  • Called back after 24 hours; told Chorus hadn't closed the job properly, will take 24 hours for Chorus to close the job then 24 hours to re-provision.
  • Now been well over 72 hours from last call, still on 30/10, not 200/50 (residential).
Worst part each call entails at least 3-4 transfers (repeating account details & problem) and 15+min on hold before being transferred to someone who eventually pretends to help.

Not too concerned about the time taken to fix the issue and get my account on the proper plan, but just don't like being strung along and felling like if I'm not constantly chasing this it's just not going to get done (i.e. if they said it's going to take a week and someone actually followed that up then fine).

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6
6615 posts

Uber Geek
Inactive user


  # 1096935 28-Jul-2014 10:11
Send private message

Hi,

Doesnt sounds like a good experience, Sorry for that.
If you can PM me your acct number and ill get it sorted.

Cheers



565 posts

Ultimate Geek


  # 1096942 28-Jul-2014 10:15
Send private message

TimA: Hi,

Doesnt sounds like a good experience, Sorry for that.
If you can PM me your acct number and ill get it sorted.

Cheers


Thanks, I've PM'd my account number.. (Currently on hold to VF, third transfer so far and 30 min on hold...)

Also having same issue with VF TV;

 

  • Told it would be install at same time as UFB
  • Then told it would be later that day
  • Then told sometime "this" (last?) week..
Still haven't heard anything more about it.

 
 
 
 




565 posts

Ultimate Geek


  # 1096962 28-Jul-2014 10:22
Send private message

After waiting on 4th transfer was told order had to be re-re-re-re-submitted and would now take up to *cough* 48 hours.

Just waiting on 5th transfer to get VF TV sorted..

6615 posts

Uber Geek
Inactive user


  # 1096969 28-Jul-2014 10:33
Send private message

See what i can do. Hopeful for today.

Cheers



565 posts

Ultimate Geek


  # 1096970 28-Jul-2014 10:34
Send private message

Apparently VF system is now broken as attempt to transfer me for the 6th time failed and I was told to call 0800 806 106 myself to check on VF TV order..

Hopefully TimA has a chance to look into it as I don't have another 45min to wait on hold atm.


I wonder if anyone tests these processes from a customer experience pov?



565 posts

Ultimate Geek


  # 1096971 28-Jul-2014 10:34
Send private message

TimA: See what i can do. Hopeful for today.

Cheers


Thanks, Tim

6615 posts

Uber Geek
Inactive user


  # 1096992 28-Jul-2014 11:12
Send private message

Done,
If it doesnt work at 200/50 reboot everything and if not then come back to me.

Cheers

 
 
 
 




565 posts

Ultimate Geek


  # 1096999 28-Jul-2014 11:18
Send private message

TimA: Done,
If it doesnt work at 200/50 reboot everything and if not then come back to me.

Cheers


After reset modem & ONT (30/10):



Cat 5e cable attached to modem.

6615 posts

Uber Geek
Inactive user


  # 1097001 28-Jul-2014 11:23
Send private message

Taking another look. I saw 48 hours somewhere >:(

6615 posts

Uber Geek
Inactive user


  # 1097024 28-Jul-2014 12:14
Send private message

Seems like someone logged a incorrect order for the line that needs to be cleared before the 200/50 will be working.
Didnt see that until before :(
So hopefully thats cleared by this afternoon!



565 posts

Ultimate Geek


  # 1097032 28-Jul-2014 12:46
Send private message

That's what I keep hearing...lol..

6615 posts

Uber Geek
Inactive user


  # 1097123 28-Jul-2014 14:18
Send private message

kenkeniff: That's what I keep hearing...lol..


No update yet.
I heard you spoke with my mate before, No luck?




565 posts

Ultimate Geek


  # 1097125 28-Jul-2014 14:23
Send private message

TimA:

No update yet.
I heard you spoke with Jared before, No luck?



He's keeping an eye on it and hopeful it should be upgraded by the end of the day.



565 posts

Ultimate Geek


# 1097219 28-Jul-2014 16:23
Send private message

Not looking good..

'That VDSL Cat'
11023 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1097224 28-Jul-2014 16:24
Send private message

kenkeniff: Not looking good..


TimA is pretty good at looking after people, hes probably got your order open in another tab checking it out every so often for you.

as he pointed out though, someone accidently did something wrong, which is holding things up..

TimA: Seems like someone logged a incorrect order for the line that needs to be cleared before the 200/50 will be working.
Didnt see that until before :(
So hopefully thats cleared by this afternoon!


you need to wait for that to finish before they can set things right unfortunately. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 1 | 2 | 3 | 4 | 5 | 6
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.