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Coil
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  #2157894 11-Jan-2019 08:37
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zyo:

 

It does seem Vodafone is breaking their own T&C if they are trying to put the price up for Feb

 

 

 

https://www.vodafone.co.nz/legal/terms-conditions/general/

 

b) If we consider that the change will have a detrimental effect on you:

 

     

  1. we will give you 30 days’ notice of the change or, where that is not possible, as much notice as possible;

 

 

 

Obviously not even close to 30 days from today (11st Jan til the Feb billing cycle)

 

I will be in touch with Vodafone regarding how I am suppose to give them 30 day notice when they didn't even follow their T&Cs.

 

 

If you are billed on the 11th** of every month then I would expect in 30 days on the 11th of Feb that's when you will see the change. 

 

     

  1. we will give you 30 days’ notice of the change or, where that is not possible, as much notice as possible;



zyo

zyo
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  #2157904 11-Jan-2019 08:47
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Linux:

 

Customers have known about this change for quite a while, Much longer than 30 days more like 2 - 3 months

 

John

 

 

 

 

I'm actually not aware of the price increase as I have a special discount for my broadband package and am not paying the standard charges.

 

Also you are assuming customers are following up news outlets and/or frequently checking Vodafone websites for announcements?

 

I certainly have better things to do than browsing Vodafone website every day.

 

 

 

Nevertheless their T&C specifically mentioned they would give me 30 day notice which they only did today.


Linux
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  #2157906 11-Jan-2019 08:50
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zyo:

 

Linux:

 

Customers have known about this change for quite a while, Much longer than 30 days more like 2 - 3 months

 

John

 

 

I'm actually not aware of the price increase as I have a special discount for my broadband package and am not paying the standard charges.

 

Also you are assuming customers are following up news outlets and/or frequently checking Vodafone websites for announcements?

 

I certainly have better things to do than browsing Vodafone website every day.

 

Nevertheless their T&C specifically mentioned they would give me 30 day notice which they only did today.

 

 

@zyo Pricing change I am sure was printed on a previous invoice (Don't hold me to this) I will go check my parents

 

John




zyo

zyo
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  #2157907 11-Jan-2019 08:51
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Coil:

 

zyo:

 

It does seem Vodafone is breaking their own T&C if they are trying to put the price up for Feb

 

 

 

https://www.vodafone.co.nz/legal/terms-conditions/general/

 

b) If we consider that the change will have a detrimental effect on you:

 

     

  1. we will give you 30 days’ notice of the change or, where that is not possible, as much notice as possible;

 

 

 

Obviously not even close to 30 days from today (11st Jan til the Feb billing cycle)

 

I will be in touch with Vodafone regarding how I am suppose to give them 30 day notice when they didn't even follow their T&Cs.

 

 

If you are billed on the 11th** of every month then I would expect in 30 days on the 11th of Feb that's when you will see the change. 

 

     

  1. we will give you 30 days’ notice of the change or, where that is not possible, as much notice as possible;

 

 

 

 

If I break my contract today and gave them 30 day notice, how is my Feb bill going to be calculated? I am fully aware 3 dollars is not worth the time and effort at this point.


zyo

zyo
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  #2157908 11-Jan-2019 08:52
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Linux:

 

zyo:

 

Linux:

 

Customers have known about this change for quite a while, Much longer than 30 days more like 2 - 3 months

 

John

 

 

I'm actually not aware of the price increase as I have a special discount for my broadband package and am not paying the standard charges.

 

Also you are assuming customers are following up news outlets and/or frequently checking Vodafone websites for announcements?

 

I certainly have better things to do than browsing Vodafone website every day.

 

Nevertheless their T&C specifically mentioned they would give me 30 day notice which they only did today.

 

 

@zyo Pricing change I am sure was printed on a previous invoice (Don't hold me to this) I will go check my parents

 

John

 

 

 

 

Nope, checked all my bills back to Nov (all in the emails) before I created my first post. No mention, nada


Linux
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  #2157910 11-Jan-2019 08:54
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@zyo Yes it's showing on my parents invoice dated 1/1/2019

 

 

John


 
 
 

Stream your favourite shows now on Apple TV (affiliate link).

zyo

zyo
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  #2157911 11-Jan-2019 08:56
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Linux:

 

@zyo Yes it's showing on my parents invoice dated 1/1/2019

 

John

 

 

 

 

I only received my invoice today by Email and it is the first time I have been informed of the price increase.


Linux
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  #2157912 11-Jan-2019 08:58
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zyo:

 

Linux:

 

@zyo Yes it's showing on my parents invoice dated 1/1/2019

 

John

 

 

I only received my invoice today by Email and it is the first time I have been informed of the price increase.

 

 

@zyo bring it up with VF and see what they say

 

John


zyo

zyo
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  #2157954 11-Jan-2019 09:55
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Linux:

 

zyo:

 

Linux:

 

@zyo Yes it's showing on my parents invoice dated 1/1/2019

 

John

 

 

I only received my invoice today by Email and it is the first time I have been informed of the price increase.

 

 

@zyo bring it up with VF and see what they say

 

John

 

 

 

 

Just got off the phone with Vodafone, as long as I switch before end of the month there won't be any penalties and/or extra charges.

 

They also offered to waive the increase and/or switch me to the 79.99 (soon to be 83.99) dollar Smart Home plan and give me a 10 dollar discount on top (which makes it 73.99). but I would have to sign up for a 24 months contract.

 

 

 

At the end, with the 3 months free promo and free connection etc @bigpipe gets my business for the next 12 months.


Zigg
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  #2164926 21-Jan-2019 17:46
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I've been getting snail mail and emails to lock in my $10 loyalty discount.

 

"Hi there Did you know you can get a $10 monthly loyalty discount off the standard plan price of your broadband? All you need to do is re-sign with us for another 12 months.It's super simple to do – just click the button below to get going."

 

It includes a Vodafone TV intro.... why do I suspect this will be difficult to get out of when the intro offer ends! Wonder if the 12 months contract will skip this increase?

 

 


halper86
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  #2165896 23-Jan-2019 00:50
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I have also read in the Southland times that they are increasing the price to make Vodafone more appealing to investors therefore they are doing it to grow as a company

 
 
 
 

Shop now for Lego sets and other gifts (affiliate link).

cb1

cb1
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  #2166398 23-Jan-2019 17:19
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My December bill had a notice about direct debit terms changing but didn't get the $3 increase notice till January bill (dated 17th and emailed on 21st) - Just called Vodafone and queried both my 24 month contract T&C's and the lack of 30 day notice. After the standard spiel from the call centre person, got put on to a supervisor. Agreed to get a $10 discount in lieu of the 30 day notice - equivalent to 3+ months of the increase.

 

 





cb

1cloud
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  #2166434 23-Jan-2019 18:30
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yitz: Gonna have to swap out the Huawei gear sometime in the future = more $$ gets passed onto the consumer.

Exactly ... and bye bye 5G.

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