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Eva888
2427 posts

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  #3285652 24-Sep-2024 08:09
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Island Bay and Kilbirnie had problems with buffering last night. Glad it’s a known issue. 

 

Still doing it today.




alasta
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  #3285656 24-Sep-2024 08:35
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I had problems with Youtube on OneNZ fibre around 7pm last night. I am in Island Bay, Wellington.


Quinny
885 posts

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  #3285665 24-Sep-2024 08:58
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alasta:

 

I had problems with Youtube on OneNZ fibre around 7pm last night. I am in Island Bay, Wellington.

 

 

I'm the same. It's still happening this morning in Chch. I rebooted the Deco system (I don't use the normal router, as I wanted a Mesh setup). There goes my uptime of 1090 days :(

 

 




NickR1
91 posts

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One NZ

  #3285667 24-Sep-2024 09:04
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Hi all,

 

The issue has been formally acknowledged and is being investigated.


Eva888
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  #3285671 24-Sep-2024 09:23
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Hataitai friends also having problems. 


Grantsimo
4 posts

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  #3285697 24-Sep-2024 10:47
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NickR1:

 

Hi all,

 

The issue has been formally acknowledged and is being investigated.

 

 

 

 

 

 

Thank you - interested to know what the root cause is?


jinheenz
3 posts

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  #3287414 28-Sep-2024 22:54
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I'm having the issue today in Wellington (Android on One NZ) where my phone doesn't download any Apps or Stream on YouTube. 


 
 
 

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chumpsteak
11 posts

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  #3287416 28-Sep-2024 23:10
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Having the same issues with youtube buffering slowly and google play apps won't update (stuck in pending)
I've raised a ticket with one nz so will see how that goes! I feel it's definitely some network routing issues to google by one nz!

Using a vpn resolves the issue but isn't ideal

Rickles
2933 posts

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  #3287490 29-Sep-2024 10:56
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FWIW, same here (Wgton) 30 minutes ago .... Apps updates just sat at 'pending' (I gave it 6 minutes), flicked to wifi and away it goes.


alasta
6701 posts

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  #3287531 29-Sep-2024 12:34
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I just watched a 30 minute Youtube video between 11am and midday this morning and there were no problems. The fault seems to be quite intermittent. 


chumpsteak
11 posts

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  #3287543 29-Sep-2024 12:59
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Had a reply saying it had be resolved but i was having issues at 10ish this morning. Will try again this afternoon.

jinheenz
3 posts

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  #3287790 29-Sep-2024 22:01
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Does anyone have an incident/problem number from reporting to OneNZ? I've followed up today on my issue but handy if I can link them to a open ticket/issue

 

Cheers


nickb800
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  #3287902 30-Sep-2024 06:51
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I've had no problems at all with Youtube one One UFB in Kapiti, until this weekend (28th/29th). Starting Saturday 39th, the Youtube app has been unable to play videos over WiFi on my phone. Can play Youtube within browser on the same phone. Can play Youtube over Google Cast running on same WiFi network. Drove me nuts - I've tried resetting router, tried other routers, reinstalled YouTube, etc

 

 


PhilZealand
13 posts

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  #3287964 30-Sep-2024 10:11
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Watching a youtube video on my ipad, video freezes when it comes to loading an ad break, same on Samsung TV (fibre connection).


invisibleman18
1360 posts

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  #3288178 30-Sep-2024 13:36
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Also been having this issue on One NZ fibre which I just noticed last Thursday and still hasn't resolved. Apps won't update or install (get stuck on pending) on my home wifi and Youtube won't play videos - though it will search and load the comments. Weirdly I can chromecast from youtube to my Sky Pod and Smart TV, but it just won't play on the phone itself. It all works with mobile data (also One NZ). Was about to start a thread looking for suggestions but seems like it's not only me. I'v tried enabling IPv6 on my router which I found suggested somewhere but it made no difference.


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