[TelstraClear] iSky buffering issues on Telstraclear, but not other ISPs?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] iSky buffering issues on Telstraclear, but not other ISPs?

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xboxnz

7 posts

Wannabe Geek

#591263 6-Mar-2012 14:11

Still no difference,

oh well Telstra, its time to part our ways....
It has been an enjoyable partnership ;P, but all good things come to an end.

bye bye

I gave you a chance, I said to myself (ironically) that I will wait until the Telstra NRL season to start.

Beccara

1469 posts

Uber Geek

ID Verified

#591290 6-Mar-2012 14:54

DjShadow: I tried isky tonight on my parent's TCL DSL connection (12mb adsl2+), impossible to watch live rugby...will be lucky to get 3-4 seconds of video before it re-buffers.

Did a tracert to its cdn and looks like its not being sent overseas anymore:

Tracing route to fm-p9345.id.velocix.com [60.234.60.132]
over a maximum of 30 hops:

1 2 45 ms 48 ms 48 ms lo0.internet.ivpn.pe24.telstraclear.net [218.101
.61.122]
3 46 ms 46 ms 49 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]

4 46 ms 46 ms 46 ms ggis-gige-v906.telstraclear.net [203.98.18.67]
5 47 ms 46 ms 47 ms g0-1-0.tkcr3.global-gateway.net.nz [210.55.202.5
0]
6 46 ms 46 ms 78 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66
.102]
7 45 ms 79 ms 46 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
8 90 ms 70 ms 71 ms 121.99.12.0
9 170 ms 171 ms 191 ms 60.234.60.156
10 172 ms 171 ms 171 ms 60.234.60.132

Just saw this, why dont you think it's going overseas? 170ms to the end hop, That either a really saturated link or it's not sitting in NZ

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

Ragnor

8222 posts

Uber Geek

Trusted

#591319 6-Mar-2012 15:59

xboxnz: Still no difference,

oh well Telstra, its time to part our ways....
It has been an enjoyable partnership ;P, but all good things come to an end.

bye bye

I gave you a chance, I said to myself (ironically) that I will wait until the Telstra NRL season to start.

Good work, if more consumers acted this way Telstraclear wouldn't be able to get away with no open peering at APE/WIX and they wouldn't have the leverage to force hosts into buying interconnection transit from them or Telecom.

spacedog

482 posts

Ultimate Geek

#591379 6-Mar-2012 18:15

Ragnor:
xboxnz: Still no difference,

oh well Telstra, its time to part our ways....
It has been an enjoyable partnership ;P, but all good things come to an end.

bye bye

I gave you a chance, I said to myself (ironically) that I will wait until the Telstra NRL season to start.

Good work, if more consumers acted this way Telstraclear wouldn't be able to get away with no open peering at APE/WIX and they wouldn't have the leverage to force hosts into buying interconnection transit from them or Telecom.

I would think that traffic to North America that had to do a roundtrip loop would have a much higher latency than 170ms, wouldn't it?

I have rarely seen one-way latency from the USA -> NZ any better than about 170ms (on DSL).

Of course, latency isn't really the issue....it's steady/consistent throughput. If latency were *really* bad (i.e. >500ms), I could see some client/server negotiating issues cropping up.

However, 170ms latency shouldn't cause these issues. I get much higher latency getting netflix from the USA via VPN and no buffering problems with that.

Skillie

192 posts

Master Geek

#593131 10-Mar-2012 11:24

JimmyC: Going to be a bloody long 7 week South African cricket tour judging by iSky performance again tonight...

Yep - it is dreadful to watch day 4 of the 1st test on iSky (SkySport 3) today - good excuse to get multi-room...

Crowbar

150 posts

Master Geek

#593787 11-Mar-2012 22:36

If I helps with any decisions, I had some in-depth conversations (phone and email) with TelstraClear NOC staff regarding this issue about 8 months ago, nothing has changed.

Luckily for us, we have Google, and it only takes a few clicks to stream any given content from elsewhere.

harvs45

5 posts

Wannabe Geek

#598643 22-Mar-2012 13:24

I am on TCL cable in chch and have been for 3 years and love the garaunteed 15mb that i usually get and ISKY is my only issue! This has been going sice the Isky beta first came out and i have never been able to stream it because of the buffering issues. I would be keen to see this sort ASAP as to me it appears as if this is not being taken seriously as Sky TV are an obvious rival to Telstra's TV service? A lot of people can now use their friends or parents Isky accounts which would make purchasing sky through telstra pointless...

please can this issue be sorted some time soon

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

spacedog

482 posts

Ultimate Geek

#645770 25-Jun-2012 11:07

This issue is still there and never been fixed.

detonate

45 posts

Geek

#645773 25-Jun-2012 11:11

As mentioned before, it's a TCL design issue that they're not willing to change.

harvs45

5 posts

Wannabe Geek

#645781 25-Jun-2012 11:34

Yea it is a joke - i'm on 100mb plan now and it is no better than the 15mb connection

r2b2

586 posts

Ultimate Geek

#646199 26-Jun-2012 09:12

detonate: As mentioned before, it's a TCL design issue that they're not willing to change.

Seems strange now that you can actually get iSky when you are a TCL customer (finally) - you'd think they would want their own customers to enjoy the experience...

(On a sidenote, I wonder when they are going to officially announce that TCL customers can use iSky - I asked on Twitter about a month ago and was told "Watch this space"... well I'm still watching!)

Kezzainc

97 posts

Master Geek

Trusted

#646378 26-Jun-2012 13:27

Guys FYI, SSH tunnels is the only way I have been able to get it working. I use my WIX server but even the USA servers are better than direct.

Few geeks around here so thought this might help some....

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