One NZ to retire HFC (cable) network

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stevec
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#3480663 13-Apr-2026 20:42

richms:
MaxineN:
I don't have bloody room in the cabinet for one of those!

Perhaps some bigger cabinets will come up spare as well with all the old gear coming out?

This reminds me of the Telecom Network Integration Lab - "One each of everything on the network." Someone in this discussion must know what became of the equipment out of that building, maybe it is all in Featherston Street now.

lurker

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#3488080 6-May-2026 14:25

Finally got my notice. The deal has changed, $76 discounted plan and $100 credit

Sucks to be last I guess

Rickles

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#3488151 6-May-2026 15:32

@lurker ... personally I'd have a go at OneNZ stating that your offer has been significantly downgraded from what many others had received, that there appears to be no reason for such and you would appreciate an explanation !!

SteveC

stevec
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#3488172 6-May-2026 16:59

Rickles: @lurker ... personally I'd have a go at OneNZ stating that your offer has been significantly downgraded from what many others had received, that there appears to be no reason for such and you would appreciate an explanation !!

I'd do some research first to check what other ISPs are charging.

Steve Cosgrove
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Mostly at Whitireia Polytechnic, Porirua About ten years before that in general PC support.

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Rickles

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#3488179 6-May-2026 17:10

@SteveC ... that would be step 2 😃

martinv

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#3488184 6-May-2026 17:24

SteveC:
Rickles: @lurker ... personally I'd have a go at OneNZ stating that your offer has been significantly downgraded from what many others had received, that there appears to be no reason for such and you would appreciate an explanation !!
I'd do some research first to check what other ISPs are charging.

I'm in the same boat in Christchurch, cable service stopping this month. I decided to look around at an alternative and run fibre in parallel with cable to make the transition easier. So I have signed up with Quic. I'm having some issues just getting going though and I'm not sure where the issue lies yet.

I considered staying with One NZ and getting fibre, but I have flashbacks of when One NZ last changed my cable modem (initiated by One NZ) and I have bad memories of the great many phone calls and people I spoke to from all over the world (felt like an episode of Yes Theory) while they tried to figure out what a static IP address is, and what that meant for my migration. It was an experience I don't want to repeat!

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sleemanj

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#3488304 6-May-2026 23:44

lurker:

Finally got my notice. The deal has changed, $76 discounted plan and $100 credit

Sucks to be last I guess

The hfc changes page says (for the "Fibre Everyday", 521 MBps)...

https://one.nz/hfcchanges/

Though it usually costs $101 a month, plus $5 a month for SmartWiFi, we’ll give you a $30 a month discount for 12 months plus a $200 one-off credit you’ll just need to stay with us for 12 months. Terms apply.

Does say that it's "not available to all customers", but I would be asking them to explain why you don't qualify that's for sure.

( NB: havn't been notified myself yet, in Chch, we were one of the early areas to get connected IIRC, maybe they are working backwards, first on, last off )

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Eva888

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#3488339 7-May-2026 09:02

For those of us that took up the fibre offer from ONe NZ I wonder if before the 12 month contract with them is up, are they required to give notice of the price increasing by $30 or will it just switch over to the higher price. I intend to go down to the lower speed at that point. Will I be required to give one months notice to drop back.

Rickles

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#3488350 7-May-2026 09:36

@Eva888 ... according to the letter first received outlining the new set up " ... The standard monthly plan price will apply after the 12-month discount expires."

Ergo, it will just switch UNLESS the customer does something, such as selecting a different plan etc.

However, as in the past, I would personally make overtures for "a deal" at least a month ahead of the contract end to see if OneNZ want to retain you as a customer!

Eva888

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#3488352 7-May-2026 09:39

I tried finding out the end date from the App. No dates in there. Asked its AI bot which said I needed a human. Got put through to Asad. Waited, Asad wrote I need to be put to the correct department, waited. I’ve given up after 25 minutes. So much for AI assistance.

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#3488354 7-May-2026 09:49

I'm taking the start of the 12-month period to be the day my fibre connection went live, which also coincides with the HFC line going dead.

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Rickles

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#3488355 7-May-2026 09:56

Actually, I've just noticed that my latest bill cites $76 instead of $71 .... can OneNZ actually do that with a "12-month contracted' deal??

Eva888

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#3488376 7-May-2026 11:16

Rickles:

Actually, I've just noticed that my latest bill cites $76 instead of $71 .... can OneNZ actually do that with a "12-month contracted' deal??

Thats the $5 they upped the price by in April. I remember this was in the original offer email that price was going up.

Distorter

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#3488378 7-May-2026 11:20

Eva888:

For those of us that took up the fibre offer from ONe NZ I wonder if before the 12 month contract with them is up, are they required to give notice of the price increasing by $30 or will it just switch over to the higher price. I intend to go down to the lower speed at that point. Will I be required to give one months notice to drop back.

I've retained a $30 discount on my account for however long I can remember. It's been a long time. As long as you talk to their retention team and say the right thing you're good.

SteveC

stevec
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#3488379 7-May-2026 11:20

A new (I think) angle on the HFC to fibre transition - a friend I'd been keeping in touch with over their transition said that the fibre install and change-over was fine. A detail they were missing was that while the physical connection appears great (well, I've not physically seen it and when things go wrong, there is usually either a physical or billing angle). I go to help with something unrelated to the transition and find that they didn't get the X53 working. The Chorus tech apparently gave up, said the X53 appeared faulty, and plugged the UltraBox into the fibre. That might well be all they are paid to do, which is fine so long as that is stated, but giving the customer bad advice is worse than no advice.

So I set up the X53. For some reason I had to manually force the Deco app to stop several times, otherwise I could not get past being asked to set up the network from scratch (again). Start the app again and I can manage either the X53 'network' of one, or my long-established X20 network at home. Interesting. Configuring a different IP address, DHCP range, and port forwarding were not my idea of intuitive, but it is set up now, ready to replace the client's UltraHub (I hope). On reflection, I hope it copes transparently win VLAN 10. Probably will.

Steve Cosgrove
Thirty years teaching Data Networking & Communication
Mostly at Whitireia Polytechnic, Porirua About ten years before that in general PC support.

Available for contract networking (or other tech stuff) now.

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