quickymart:

 

martinv:

 

Then yesterday I received a bill covering the period 13 May through 12 June, quite a lot after the 23 May cut off date.  I phoned One to mention their mistake.  Well, after talking to the HFC team (no I don't want to cancel, One NZ is stopping the service), then to the billing team (uh, you need to talk to the HFC team), then back to the HFC team, then back to billing (we can't see your latest invoice from here)...  You get the idea.  Until I reached someone who could see the issue that I was being billed past the end of service date.  I asked for a corrected invoice, but was told they cannot do that, but can issue a credit.  OK, good!  So they were going to TXT me with the updated amount that I had to pay.  After more than 40 minutes on the phone the ordeal was over.

 

Par for the course with their customer service team these days, sadly.

 

To make matters worse, the person who said they would contact me to let me know the updated amount owing didn't call back.  So on Monday I chased again.  Eventually I was told I'd get a credit for xxx.  Hmm, I said, you're providing 10 days service, but that's actually a lot more than 10 days/1 month of the bill.  Then I was given the line that all they can do is enter into the system the number of days and the system calculates it (in their favour).  So I told them I thought One were over charging, but I'd pay, just to end the pain and suffering.  So it's all paid now.  I'm kind of expecting they will bill me again next month though.  If they do I'll be sure to post to Geekzone as that would be quite hilarious.