One NZ to retire HFC (cable) network

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#3502149 11-Jun-2026 20:54

Hi all,

We're currently with One NZ on an older HFC connection. A few months ago they advised that the HFC service in our area is being retired and offered credits to move to fibre.

However, they've now told us that we'll need to pay around $399 for a new ONT installation. Their explanation was:

"As per Chorus records, an ONT is already installed at your property and is currently connected to another broadband provider. Therefore, if you wish to proceed with a fibre connection with One NZ, an additional ONT installation will be required."

The property has two flats (we're the front flat and there's a separate flat at the rear).

Is this correct? I was under the impression that an ONT can support multiple providers and that there can only be up to two services connected per ONT. Has anyone been in a similar situation or knows whether this charge is legitimate?

Thanks!

MaxineN

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#3502151 11-Jun-2026 21:12

flixide:

Hi all,

We're currently with One NZ on an older HFC connection. A few months ago they advised that the HFC service in our area is being retired and offered credits to move to fibre.

However, they've now told us that we'll need to pay around $399 for a new ONT installation. Their explanation was:

"As per Chorus records, an ONT is already installed at your property and is currently connected to another broadband provider. Therefore, if you wish to proceed with a fibre connection with One NZ, an additional ONT installation will be required."

The property has two flats (we're the front flat and there's a separate flat at the rear).

Is this correct? I was under the impression that an ONT can support multiple providers and that there can only be up to two services connected per ONT. Has anyone been in a similar situation or knows whether this charge is legitimate?

Thanks!

Okay.

First of all, where is your ONT? It’s not the TC4400(the grey modem that your router plugs into), it will be a white box also on the wall. If it’s not there go question 2.

Two, is this a legally sub divided property? If also no that’s why. You don’t qualify as the first install was done on the property at the front. If we actually are a legally sub divided property go to question 3.

Can you prove it with a lot and dp number? You’ll need the legal paper work as this will need to be submitted to your LFC(Chorus or Enable, say now where you are). This would be a address correction, once approved and processed then you can get your free install.

Edit: The process would be an additional ONT, however the magic word is connect to an additional port not ONT. One NZ can do it. You have to be persistent. However the preferred way is getting an ONT for your flat properly for free. Not paying for the additional ONT as they will stick it right next door the current one.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

SteveC

stevec
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#3502156 11-Jun-2026 22:06

MaxineN:
flixide:

Hi all,

We're currently with One NZ on an older HFC connection. A few months ago they advised that the HFC service in our area is being retired and offered credits to move to fibre.

However, they've now told us that we'll need to pay around $399 for a new ONT installation. Their explanation was:

"As per Chorus records, an ONT is already installed at your property and is currently connected to another broadband provider. Therefore, if you wish to proceed with a fibre connection with One NZ, an additional ONT installation will be required."

The property has two flats (we're the front flat and there's a separate flat at the rear).

Is this correct? I was under the impression that an ONT can support multiple providers and that there can only be up to two services connected per ONT. Has anyone been in a similar situation or knows whether this charge is legitimate?

Thanks!

Okay.

First of all, where is your ONT? It’s not the TC4400(the grey modem that your router plugs into), it will be a white box also on the wall. If it’s not there go question 2.

Two, is this a legally sub divided property? If also no that’s why. You don’t qualify as the first install was done on the property at the front. If we actually are a legally sub divided property go to question 3.

Can you prove it with a lot and dp number? You’ll need the legal paper work as this will need to be submitted to your LFC(Chorus or Enable, say now where you are). This would be a address correction, once approved and processed then you can get your free install.

Edit: The process would be an additional ONT, however the magic word is connect to an additional port not ONT. One NZ can do it. You have to be persistent. However the preferred way is getting an ONT for your flat properly for free. Not paying for the additional ONT as they will stick it right next door the current one.

One of my friends had a variation on this - they converted their basement into a separate flat. Council notified Chorus who said they had to change provisioning on the street to accommodate the new dwelling. He was unimpressed because he didn't particular want an ONT there at the time and it his whānau was without Internet for 6 weeks while they changed the provisioning. No charge.

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Mostly at Whitireia Polytechnic, Porirua About ten years before that in general PC support.

Available for contract networking (or other tech stuff) now.

richms

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#3502257 12-Jun-2026 10:12

The good thing that fibre rollout bought was many people finding that their "flats" were in fact not legal when they went to get internet. Copper didn't care, just strung the wire up and used what the letterbox said back in the day. Now its cleaned up people have found that their basement hovels they lived in were not actually legal to be rented out to them.

Richard rich.ms

MaxineN

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#3502261 12-Jun-2026 10:16

SteveC:
MaxineN:

flixide:

Hi all,

We're currently with One NZ on an older HFC connection. A few months ago they advised that the HFC service in our area is being retired and offered credits to move to fibre.

However, they've now told us that we'll need to pay around $399 for a new ONT installation. Their explanation was:

"As per Chorus records, an ONT is already installed at your property and is currently connected to another broadband provider. Therefore, if you wish to proceed with a fibre connection with One NZ, an additional ONT installation will be required."

The property has two flats (we're the front flat and there's a separate flat at the rear).

Is this correct? I was under the impression that an ONT can support multiple providers and that there can only be up to two services connected per ONT. Has anyone been in a similar situation or knows whether this charge is legitimate?

Thanks!

Okay.

First of all, where is your ONT? It’s not the TC4400(the grey modem that your router plugs into), it will be a white box also on the wall. If it’s not there go question 2.

Two, is this a legally sub divided property? If also no that’s why. You don’t qualify as the first install was done on the property at the front. If we actually are a legally sub divided property go to question 3.

Can you prove it with a lot and dp number? You’ll need the legal paper work as this will need to be submitted to your LFC(Chorus or Enable, say now where you are). This would be a address correction, once approved and processed then you can get your free install.

Edit: The process would be an additional ONT, however the magic word is connect to an additional port not ONT. One NZ can do it. You have to be persistent. However the preferred way is getting an ONT for your flat properly for free. Not paying for the additional ONT as they will stick it right next door the current one.

One of my friends had a variation on this - they converted their basement into a separate flat. Council notified Chorus who said they had to change provisioning on the street to accommodate the new dwelling. He was unimpressed because he didn't particular want an ONT there at the time and it his whānau was without Internet for 6 weeks while they changed the provisioning. No charge.

To be fair. This could be immedaitely resolved on One NZ's side if they just offered the additional port. But that requires getting permission, digging up a trench, running some outdoor rated Cat6a, yeah nah LMAO.

In reality this is a legal addressing issue that really needs to be solved. Technically speaking HFC shouldn't even be where it is presently as One NZ did try and follow everyone else. What I suspect has happened is that this was a single dwelling, renovs happened and then they were legally separated... but nobody got told.

Which happens a lot more than you think.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

sleemanj

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#3505427 23-Jun-2026 12:16

Got the email today, Hoon Hay Chch, last date 24 August. $100 credit plus $30/month discount on everyday 12 month. Bye bye Gbps I guess :-(

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

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Distorter

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#3505444 23-Jun-2026 13:05

sleemanj:

Got the email today, Hoon Hay Chch, last date 24 August. $100 credit plus $30/month discount on everyday 12 month. Bye bye Gbps I guess :-(

You know you can request Gigabit and still get that deal right?

sleemanj

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#3505449 23-Jun-2026 13:27

Distorter:

You know you can request Gigabit and still get that deal right?

It wasn't actually obvious from the email that you could, but I see now that is the case.

Will work out an amortized ~$10 a month higher than current HFC Max for the first 12 months with the discount and credit, becoming $49 a month higher for subsequent years at current pricing.

Have to consider the options, but probably have to pinch pennies on it in my personal economic climate :-/

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

sleemanj

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#3505456 23-Jun-2026 13:44

I note that there are two versions of the HFC changes page previously linked in this thread

This is the one linked here - $200 Credit: https://one.nz/hfcchanges

The is the one linked from my email - $100 Credit: https://one.nz/hfcchanges100

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

dafman

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#3505463 23-Jun-2026 14:29

Does anyone have the definitive word on whether One is liable/obligated to remove the obsolete overhead cables?

boosacnoodle

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#3505481 23-Jun-2026 15:26

In the public realm, yes.

Whether that applies to private property remains unclear. Their webpage says:

The cable running from the pole to your house is staying in place for now, along with any external equipment. We're focused on getting everyone connected to their new service as smoothly and efficiently as possible.

If you need to have any of the HFC equipment or cabling removed from the exterior or interior of your house, you're welcome to arrange this at your own cost. For safety reasons, we strongly recommend using a qualified technician.

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JonesyNZ

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#3505482 23-Jun-2026 15:30

boosacnoodle:

In the public realm, yes.

Whether that applies to private property remains unclear. Their webpage says:

The cable running from the pole to your house is staying in place for now, along with any external equipment. We're focused on getting everyone connected to their new service as smoothly and efficiently as possible.

If you need to have any of the HFC equipment or cabling removed from the exterior or interior of your house, you're welcome to arrange this at your own cost. For safety reasons, we strongly recommend using a qualified technician.

Ah well, hopefully this will eventually be able to facilitate the undergrounding of powerlines. Allowing the poles to be removed entirely.

dafman

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#3505485 23-Jun-2026 15:40

boosacnoodle:

In the public realm, yes.

Whether that applies to private property remains unclear. Their webpage says:

The cable running from the pole to your house is staying in place for now, along with any external equipment. We're focused on getting everyone connected to their new service as smoothly and efficiently as possible.

If you need to have any of the HFC equipment or cabling removed from the exterior or interior of your house, you're welcome to arrange this at your own cost. For safety reasons, we strongly recommend using a qualified technician.

Fair enough, that's from pole to house - I'm happy to arrange this, but what about the cable running from pole to pole along the street?

boosacnoodle

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#3505513 23-Jun-2026 15:49

Orion doesn't routinely fund OHUG (overhead to underground) upgrades. They usually want the City Council to fund these projects.

I do believe that One NZ is required to remove the street side cables, whether they're aware of this (or not) is a different matter altogether.

JonesyNZ

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#3505519 23-Jun-2026 16:06

sleemanj:

It wasn't actually obvious from the email that you could, but I see now that is the case.

Will work out an amortized ~$10 a month higher than current HFC Max for the first 12 months with the discount and credit, becoming $49 a month higher for subsequent years at current pricing.

Have to consider the options, but probably have to pinch pennies on it in my personal economic climate :-/

I got the same letter, with an offer of Fibre Everyday at $76 per month ($30 discount from $101+$5). They confirmed with me that if you asked for Fibre Max, you would would still get the $100 credit.

I was paying $76 a month for HFC Max. The contract I'd been on had expired years ago, and I just never had reason to call them. So it just remained at that.

While I initially went for Fibre Max, it would have ended up being $116 a month, I called them back yesterday and asked if I could go with Fibre Everyday instead.

The HFC service areas always benefitted from slightly better offers, due to the choice, but I guess that is no more.

Ah well it was good while it lasted.

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