One NZ to retire HFC (cable) network

Forums › One NZ (including Farmside) › One NZ to retire HFC (cable) network

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stevec
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#3505610 23-Jun-2026 17:56

dafman:
boosacnoodle:

In the public realm, yes.

Whether that applies to private property remains unclear. Their webpage says:

The cable running from the pole to your house is staying in place for now, along with any external equipment. We're focused on getting everyone connected to their new service as smoothly and efficiently as possible.

If you need to have any of the HFC equipment or cabling removed from the exterior or interior of your house, you're welcome to arrange this at your own cost. For safety reasons, we strongly recommend using a qualified technician.

Fair enough, that's from pole to house - I'm happy to arrange this, but what about the cable running from pole to pole along the street?

I send a nice email to jason.paris@one.nz and after answer a couple of questions a Downers Dude was there in 30 minutes to remove ours and our neighbour's HFC cables from our homes.
Perhaps I was just lucky!

Steve Cosgrove
Thirty years teaching Data Networking & Communication
Mostly at Whitireia Polytechnic, Porirua About ten years before that in general PC support.

Available for contract networking (or other tech stuff) now.

ruthlessnz

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#3505971 25-Jun-2026 10:28

dafman:

In Waikanae Beach, we were one of the early changeovers. Absolutely seamless (we love to complain about Telcos, but I can't fault One on this). Moving from the One Ultrahub web UI onto Deco BE28 app is like time travelling years into the future!

Hi @dafman - do you mind telling me what street in Waikanae Beach you are in please? Just got my offer email, but its dropped down to $100 & Im going to go back and query it - stating that others in same area got $200.

dafman

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#3505986 25-Jun-2026 11:31

ruthlessnz:

dafman:

In Waikanae Beach, we were one of the early changeovers. Absolutely seamless (we love to complain about Telcos, but I can't fault One on this). Moving from the One Ultrahub web UI onto Deco BE28 app is like time travelling years into the future!

Hi @dafman - do you mind telling me what street in Waikanae Beach you are in please? Just got my offer email, but its dropped down to $100 & Im going to go back and query it - stating that others in same area got $200.

PM sent

Eva888

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#3505998 25-Jun-2026 12:15

Our old cables are on the outside of the house. Can we just pull them off and cut them where they go under a deck? Are they live in any way?

elpenguino

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#3506028 25-Jun-2026 14:43

Eva888:

Our old cables are on the outside of the house. Can we just pull them off and cut them where they go under a deck? Are they live in any way?

I did - removed the big hook from my house and dropped the cable. FWIW , I didn't cut it, just left it all looped up at the bottom of the nearest pole where it's been for 3-4 years.

Just make sure you don't pull down the wrong black cable 🤣

Knowledge is knowing that a tomato is a fruit, Wisdom is knowing not to put it in fruit salad.

richms

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#3506101 25-Jun-2026 17:21

Eva888:

Our old cables are on the outside of the house. Can we just pull them off and cut them where they go under a deck? Are they live in any way?

Technically that can cause RF leakage and reflections and affect other people, but if you wait till its all gone then who is there to affect?

Richard rich.ms

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JonesyNZ

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#3509350 7-Jul-2026 20:41

Got my fibre and ONT installed today. Pretty seamless switchover as far as connectivity and speeds go.

Didn't have such a great experience with Enable.

I was expecting them to have sent someone around to scope out the install first, but there was none of that.

I asked them if they could underground the conduit. I was hoping they'd have a mole they could use, but the only option they gave me was to trench.

Trenching would have required me to move a number of very heavy and difficult to move paving stones which I didn't have time to do as I was under pressure to get back to work, so I gave up on the undergounding idea and now I have a lot of unsightly conduit running along the front of my unit.

The blokes doing the install were nice about it, but if they'd sent someone before-hand to scope/plan it, I would have taken time over the weekend to prepare the area for trenching.

I guess if I was to get them back to move it to underground/trench now, it would be at my cost.

So overall, not the happiest with the experience and outcome.

TinyTim

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#3509565 8-Jul-2026 19:38

boosacnoodle:

In the public realm, yes.

Whether that applies to private property remains unclear. Their webpage says:

The cable running from the pole to your house is staying in place for now, along with any external equipment. We're focused on getting everyone connected to their new service as smoothly and efficiently as possible.

If you need to have any of the HFC equipment or cabling removed from the exterior or interior of your house, you're welcome to arrange this at your own cost. For safety reasons, we strongly recommend using a qualified technician.

Our Chorus technician removed both of our old One (aerial) drops - he said they had been okayed to do that. (He left the run along the wall because he didn't want to leave nail holes - I'll sort that out next time we paint.) He also found a better place to route the fibre. I was most impressed. Less so with One.

sleemanj

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#3518783 10-Aug-2026 17:11

Rang One NZ in early July to arrange the install. Enable booked install for almost a month later on the 10th of August.

Had expected scoping visit, and seems to be cutting it fine on time, but I guess they know what they are doing so ok.

Sit here today all afternoon with the front door wide open, phone in front of me, gmail open so no risk of missing them... aaaaaaand, they don't turn up.

10 minutes of "position 3 in this queue" to UCG (number in the txt), gave up called enable, who just put me through to ucg again, who answered took my address and put on hold for a few minutes

"yeah they didn't have time today"

Booked a month in advance, couldn't even give me a call so I didn't waste a day.

For One's part, they were efficient, Deco was delivered in a couple days.

Attempt #2 booked for Thursday afternoon.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

richms

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#3518805 10-Aug-2026 20:15

When you are a monopoly, you don't have to compete on service.

Richard rich.ms

HighAltitude

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#3526256 9-Sep-2026 12:57

boosacnoodle:

I’m reliably informed that One NZ has somehow secured a two year exclusivity period with Enable for the Pegasus fibre roll out. Not sure how this doesn’t come to the attention of the ComCom as it seems a bit shonky to me.

Yeah we recently were speaking with the person you call up to change over and when talking about looking at other providers and they mentioned this though it was super weird like they were acting like they weren't meant to make it known.

I was happy to switch and stay with ONE but they are not willing to bend what so ever on their $76 plan. I don't want or need superwifi, I had it a few years ago and found the DECO units great but that led to a long story of their versions not updating with latest firmware and features and after tons of mucking around trying to flash their ones etc. I in the end gave up and brought a couple myself (and I said, find them super decent for a medium sized home).

So I've told them all of this and they refuse to budge, saying if I drop the superwifi, they will drop the $30 P/M discount?! I pay nearly $250 a month in phones and services and you won't move on $5? Yes I'm being pedantic but it's the principle of not paying $5 for something I literally don't need evn though technically it's still a $25 discount. Does make me wonder why they are offering the discount at all as it screams hush money as they don't want a lot of noise when people go to change and are told they can't. Shouldn't matter if tax payer money isn't being used though.

I wouldn't have an issue with this if I could go elsewhere too and this is where things are starting to get murky. No other ISP lists having broadband available here as obviously it doesn't as it's not connected. Enable however does so rather than go through ONE I've just not done the form through enable to get Fibre installed.

This should hopefully be the start of a chain of events of either finding out something in writing about this exclusivity deal (you literally can find nothing about it what so ever on the net other than this thread) to which I can start digging on who is paying for it all - I would imagine there would be a way to OIA if the government is paying anything at all towards this? Or I get it connected and can just change as they never bothered to put in any sort of backend checks to stop people switching (yet).

I agree with the reply you did get that if indeed ONE are fronting all the cost then fair enough, it is what it is and I knew this when I moved here they had the only option and if they're fronting all the cost then so be it. But if ANY tax payer money is going into this then that's when I think things need to be made much more public as you can't use public tax payer money to keep extending your monopoly.

Be interesting to see what comes of it all ... or they could just not charge me the $5 for super wifi I don't need shrug.

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wellygary

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#3526275 9-Sep-2026 13:57

boosacnoodle:

I’m reliably informed that One NZ has somehow secured a two year exclusivity period with Enable for the Pegasus fibre roll out. Not sure how this doesn’t come to the attention of the ComCom as it seems a bit shonky to me.

Given that One currently have exclusivity due to the HFC network ownership such a move simply preserves the current situation for an additional two years,

I'm guessing that Enable will potentially use chunks of the One HFC assets (Ducts/local distribution points etc) to help lower the Enable's $$$ spend on the Rollout, without the 2 year exclusivity One may have wanted a much higher contribution for access to these parts of its network..

Sure its a bummer that you continue to be restricted to One, but one the plus side its only a 2 year exclusivity period,

The situation isn't getting worse (which is what the commerce commission is basically tasked to stop),
I don't think they have a mandate to push for open access across networks where its not currently mandated...

richms

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#3526278 9-Sep-2026 14:15

wellygary:

Given that One currently have exclusivity due to the HFC network ownership such a move simply preserves the current situation for an additional two years,

I'm guessing that Enable will potentially use chunks of the One HFC assets (Ducts/local distribution points etc) to help lower the Enable's $$$ spend on the Rollout, without the 2 year exclusivity One may have wanted a much higher contribution for access to these parts of its network..

Sure its a bummer that you continue to be restricted to One, but one the plus side its only a 2 year exclusivity period,

The situation isn't getting worse (which is what the commerce commission is basically tasked to stop),
I don't think they have a mandate to push for open access across networks where its not currently mandated...

Only if that fibre is terminated at a place that specifically has fibre backhaul paid for only by one, back to a one data centre. If they are dumping it into the enable core that was funded as part of UFB build loans then they can get stuffed with their exclusivity.

Richard rich.ms

billbennett

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#3526280 9-Sep-2026 14:25

boosacnoodle:

I’m reliably informed that One NZ has somehow secured a two year exclusivity period with Enable for the Pegasus fibre roll out. Not sure how this doesn’t come to the attention of the ComCom as it seems a bit shonky to me.

The reason Enable can offer an exclusive to one retail service provider is because the Pegasus fibre build is not covered by the UFB rules.

The official, government-subsidised Ultra-Fast Broadband (UFB) rollout finished in late 2022.

Under the Crown Infrastructure Partners (CIP) agreements for the UFB project, Local Fibre Companies (LFCs) like Enable had to operate as open-access, wholesale-only network operators. They were legally barred from favoring one Retail Service Provider (RSP) over another or granting exclusivity within those funded footprints.

However, since 2022 any extensions that are built using private capital are not subject to these rules.

If you've got the stomach for it, read Part 6 of the Telecommunications Act 1901.

Bill Bennett www.billbennett.co.nz @billbennettnz

billbennett

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#3526281 9-Sep-2026 14:26

billbennett:

boosacnoodle:

I’m reliably informed that One NZ has somehow secured a two year exclusivity period with Enable for the Pegasus fibre roll out. Not sure how this doesn’t come to the attention of the ComCom as it seems a bit shonky to me.

The reason Enable can offer an exclusive to one retail service provider is because the Pegasus fibre build is not covered by the UFB rules.

The official, government-subsidised Ultra-Fast Broadband (UFB) rollout finished in late 2022.

Under the Crown Infrastructure Partners (CIP) agreements for the UFB project, Local Fibre Companies (LFCs) like Enable had to operate as open-access, wholesale-only network operators. They were legally barred from favoring one Retail Service Provider (RSP) over another or granting exclusivity within those funded footprints.

However, since 2022 any extensions that are built using private capital are not subject to these rules.

If you've got the stomach for it, read Part 6 of the Telecommunications Act 1901.

The less official sounding version:

The Commerce Commission generally permits short-term exclusivity arrangements in new infrastructure builds if the alternative is that no fibre would be built at all.

Bill Bennett www.billbennett.co.nz @billbennettnz

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