Has there been a drop in support staff at Vodafone

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Networkn
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#1034328 30-Apr-2014 22:09

21brandon21: One thing I think everyone can agree on is that Call Waiting music in NZ is terrible.

I could go one step further and say NZ Music in general is terrible :)

Coil

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#1034355 30-Apr-2014 22:27

networkn:
21brandon21: One thing I think everyone can agree on is that Call Waiting music in NZ is terrible.

I could go one step further and say NZ Music in general is terrible :)

Yep, Lorde, Scribe, urr, Who else is a NZ artist??
O thats right, They are not worthy of staying in TimA's memory.

networkn

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#1034358 30-Apr-2014 22:31

TimA:
networkn:
21brandon21: One thing I think everyone can agree on is that Call Waiting music in NZ is terrible.

I could go one step further and say NZ Music in general is terrible :)

Yep, Lorde, Scribe, urr, Who else is a NZ artist??
O thats right, They are not worthy of staying in TimA's memory.

Please don't even get me started on Lorde and how over the fawning about her "talent" that you can't pick up a magazine without reading about, I am.

ZollyMonsta

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#1034359 30-Apr-2014 22:32

TimA:
networkn:
21brandon21: One thing I think everyone can agree on is that Call Waiting music in NZ is terrible.

I could go one step further and say NZ Music in general is terrible :)

Yep, Lorde, Scribe, urr, Who else is a NZ artist??
O thats right, They are not worthy of staying in TimA's memory.

Could always use 'The Cheese' ;-)

*blatant promotion*

:-P

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

blakamin

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#1034367 30-Apr-2014 22:43

ZollyMonsta:
TimA:
networkn:
21brandon21: One thing I think everyone can agree on is that Call Waiting music in NZ is terrible.

I could go one step further and say NZ Music in general is terrible :)

Yep, Lorde, Scribe, urr, Who else is a NZ artist??
O thats right, They are not worthy of staying in TimA's memory.

Could always use 'The Cheese' ;-)

*blatant promotion*

:-P

+1
And they could get it straight off the cable! :D

r2b2

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#1034416 30-Apr-2014 23:34

leo0787sx:I am English and its frustrating when telling them a number I have to count to so for 4 I have to go 1, 2, 3, 4 so they understand.

Errr I've had to do that in shops with staff at shops who's families have lived in NZ for centuries...

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quickymart

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#1035043 1-May-2014 19:00

Jaxar: Copyright laws. Companys have to pay to play you hold music. It is either a limited cheap selection or something not covered by copyright. Unless ofcourse you manage to get some sort of customer base that is willing to pay a small premium for variety in their hold music.
KiwiNZ is right imo. Focus on shorter hold times. Best solution for all and VF has said they are working on it.

Yes, and they said the exact same thing when I was working there back in 2005. What has changed? Not having a dig, but they (ex-TCL anyway) had horrible wait times back then, and it looks like they still do today.

Wills1

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#1036264 4-May-2014 08:12

Stumbled across this thread this morning. Looks like nothings improving http://www.trademe.co.nz/Community/MessageBoard/Messages.aspx?id=1422710&topic=23

MikeB4

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#1036266 4-May-2014 08:47

Its on Trademe on the interwebz it must be true

A world that has gone totally insane.

johnr

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#1036278 4-May-2014 09:01

If it's on Trademe message board me must be oh so true

johnr

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#1036312 4-May-2014 09:59

Wills1: Stumbled across this thread this morning. Looks like nothings improving http://www.trademe.co.nz/Community/MessageBoard/Messages.aspx?id=1422710&topic=23

If you go looking for complaints around the interwebs then Yes you will find them for every single business, Take what is written on the Trademe message board with a grain of salt

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myfullflavour

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#1036334 4-May-2014 10:36

Dozens of messages on the VF Facebook page complaining about the hold times... I'd say the Trade Me boards aren't too far off the mark at the moment.

johnr

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#1036341 4-May-2014 10:49

I had to walk thru the call centre the other day to find @TimA and over heard a call, A customer called in and was asking why the WiFi had to be on to you use wireless on the laptop around the house,

networkn

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#1036344 4-May-2014 10:58

myfullflavour: Dozens of messages on the VF Facebook page complaining about the hold times... I'd say the Trade Me boards aren't too far off the mark at the moment.

Ah geez, flog a dead horse why don't you. VF have publicly admitted they don't have this part of their support working well right now, but are taking steps to rectify it. It takes time, recruitment isn't just a matter of walking down to the university and picking the first 10 people who have correctly tied their shoes laces. Also, those in glass houses shouldn't throw stones.

Geektastic

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#1036348 4-May-2014 11:00

johnr: I had to walk thru the call centre the other day to find @TimA and over heard a call, A customer called in and was asking why the WiFi had to be on to you use wireless on the laptop around the house,

I can solve this for you!

A mandatory IQ test as part of the sign up procedure.

"We don't want stupid customers! We're the Intelligent Network!"

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