Okay. Returned home slightly perturbed to receive an email confirming my Best Mates was queued for cancellation. No home phone the number is no longer active. Restarted everything. No phone. Ran a speedtest and seem to have been downgraded to a 30/10 plan. Elegant solution i no longer qualify for gigatown and i have no phone to complain. But wait ... I have a cellphone. So i call the help desk. Unusually high call volumes i might have to wait 15 minutes. Two hours later im still listening to a single lorde song on repeat. then it disconnects. I guess others get bored listening to the complaints about vodafone but Monty Python couldn't do it better.
JPS: Okay. Returned home slightly perturbed to receive an email confirming my Best Mates was queued for cancellation. No home phone the number is no longer active. Restarted everything. No phone. Ran a speedtest and seem to have been downgraded to a 30/10 plan. Elegant solution i no longer qualify for gigatown and i have no phone to complain. But wait ... I have a cellphone. So i call the help desk. Unusually high call volumes i might have to wait 15 minutes. Two hours later im still listening to a single lorde song on repeat. then it disconnects. I guess others get bored listening to the complaints about vodafone but Monty Python couldn't do it better.
JPS: Okay. Returned home slightly perturbed to receive an email confirming my Best Mates was queued for cancellation. No home phone the number is no longer active. Restarted everything. No phone. Ran a speedtest and seem to have been downgraded to a 30/10 plan. Elegant solution i no longer qualify for gigatown and i have no phone to complain. But wait ... I have a cellphone. So i call the help desk. Unusually high call volumes i might have to wait 15 minutes. Two hours later im still listening to a single lorde song on repeat. then it disconnects. I guess others get bored listening to the complaints about vodafone but Monty Python couldn't do it better.
Thanks John. I assumed from previous contacts that outside working hours you could do no more than me.. Would love you to look into it today. I'm back on hold this morning with no landline and 30/10 speeds.
JPS: Thanks John. I assumed from previous contacts that outside working hours you could do no more than me.. Would love you to look into it today. I'm back on hold this morning with no landline and 30/10 speeds.
Hang up and we can look into it later this morning
JPS: Thanks John. I assumed from previous contacts that outside working hours you could do no more than me.. Would love you to look into it today. I'm back on hold this morning with no landline and 30/10 speeds.
Ok I know why you ended up 30/10 and it was part of the process all very confusing but you will be up and running soon
JPS: Thanks John. I assumed from previous contacts that outside working hours you could do no more than me.. Would love you to look into it today. I'm back on hold this morning with no landline and 30/10 speeds.
Ok I know why you ended up 30/10 and it was part of the process all very confusing but you will be up and running soon
Cheers John Yes I'm totally confused now but ever hopeful. Hopefully phone services will be restored at the same time.
JPS: Thanks John. I assumed from previous contacts that outside working hours you could do no more than me.. Would love you to look into it today. I'm back on hold this morning with no landline and 30/10 speeds.
Ok I know why you ended up 30/10 and it was part of the process all very confusing but you will be up and running soon
Cheers John Yes I'm totally confused now but ever hopeful. Hopefully phone services will be restored at the same time.
JPS: Thanks John. I assumed from previous contacts that outside working hours you could do no more than me.. Would love you to look into it today. I'm back on hold this morning with no landline and 30/10 speeds.
Ok I know why you ended up 30/10 and it was part of the process all very confusing but you will be up and running soon
Cheers John Yes I'm totally confused now but ever hopeful. Hopefully phone services will be restored at the same time.
johnr: @JPS can you test when you get a chance please
:)
Hi John home now. Have restarted ONT and router. Speedtest results not impressive though upload has increased considerably. Ping 40ms download 54.7Mbs upload 95.67 Mbs ill have to head back to work by 4.30 but can be contacted if any further information/advice available. Landline is still down many thanks for your efforts to date.
johnr: @JPS something clearly is not right and further investigation is ongoing right now
Edit: Vodafone side is correct and issue now over to Chorus
The phone issues were sorted by the time I got home. :) The router needed to be reset to factory. I have subsequently replaced a usb to lan adapter on Ranjiv's advice with a USB 3 Gigabit rated one. Speeds have increased considerably but downloads are slower than uploads 132.6 Mbs down 319 up on last speedtest I ran. Will contact Ranjiv again next week to see if we can improve the download speed somehow. Anyway thansk again to John and Ranjiv for their help. Its much appreciated.
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
