Disrespective: How long should Chorus take to call and arrange a time to get this set up. Further to this, how long should it take to get the modem couriered out to me?

When I was talking with Telecom last year (for a different business line) it happened the next day. I am just wanting to know if I should be calling Vodafone again or waiting a bit longer for my home connection.

I'm happy to wait but the woman on the phone said i'd likely get a call on Friday...

Zippity: I'm another longstanding Ihug customer with land line, SkyTV and mobile, all with Vodafone.

Waited 20 minutes to speak to a real person yesterday.

I didn't complain about costs/charges and arranged for upgrade to VDSL.

I now just await a phone call to arrange for a tech to come out home with new modem

Anyone want to buy a used Linksys WAG320N in perfect working condition?

Bigted: Rang this morning to change to VDSL. Current long term customer (since Ihug days) + on plan mobile account.
Last free modem / install was 4 years ago when we moved house. 

Complained about the cost to change, existing customers having to pay more than new customers etc.

Initial call centre person unable to help, I asked for supervisor, unable to help, forwarded me to the retention team.
(They needed prodding to do this. At each step there was no offer on their part to escalate the issue)

Initially the retention team was not willing to help saying their hands were tied, but stated there were a large
number of current customers complaining and there was some internal drama going on over the issue.

Finally offed me a fee month of internet ($99 for me) but I had to buy the modem ($99!) on a 12 month contract.

Sold!

So give it a try if you have no luck. It can be done.

Bigted: I don't doubt the costs at all but it costs Vodafone the same regardless of
whether you are a new or existing customer, but they think they can charge their
current customer more for the privilege.

A new customer gets free modem, free install and free 1st month ($85-$100 worth) on 12 month plan

Current customer, free install, pay $99 for modem, no free month on 12 month plan.

From what the Voda call center staff, and the retention team, said, I was not the only one
to state this disparity. They suggested there would be some changes in due course.

NonprayingMantis:

Bigted: I don't doubt the costs at all but it costs Vodafone the same regardless of
whether you are a new or existing customer, but they think they can charge their
current customer more for the privilege.

A new customer gets free modem, free install and free 1st month ($85-$100 worth) on 12 month plan

Current customer, free install, pay $99 for modem, no free month on 12 month plan.

From what the Voda call center staff, and the retention team, said, I was not the only one
to state this disparity. They suggested there would be some changes in due course.

Didn't you get a free modem and free month when you joined Vodafone (or something similar)

TimA:

We will courier the modem, Tech will follow up after you have it usually.